Microsoft Dynamics 365 Pricing & Costs | MD365 Price List

Microsoft Dynamics 365 Pricing & Costs

How much does Microsoft Dynamics 365 cost?

Microsoft Dynamics 365 can cost anywhere from $100,000 to tens of millions of dollars to implement. The cost depends on a number of factors.

How does Microsoft Dynamics 365 pricing work?

Here's a general breakdown of the components that typically influence pricing:

Individual Applications

• Dynamics 365 Sales: Tailored for sales processes. Plans include Professional, Enterprise, and Premium at varying price points.
• Dynamics 365 Customer Service: Available in Professional and Enterprise plans, each offering different functionalities.
• Dynamics 365 Field Service: Focuses on service calls and maintenance jobs, with multiple plans available.
• Dynamics 365 Finance, Supply Chain Management, and more: Specialized pricing targeting larger enterprises that need extensive functionality.

Bundled Plans

• Customer Engagement Plan: Includes Sales, Customer Service, Field Service, and more at a discounted rate vs. purchasing individually.
• Unified Operations Plan: Includes Finance and Operations apps, focused on ERP functionalities.
• Dynamics 365 Plan: The most comprehensive option, including both Customer Engagement and Unified Operations at a discounted rate.

Add-Ons and Customizations

• Additional Storage: Extra database storage beyond what's included.
• Additional Instances: More sandbox and production environments.
• Premium Support: Enhanced support packages.
• Third-Party Add-Ons: External modules or custom developments.

User Licenses

• Full Users: Access to all features. Higher cost.
• Team Members: View data and run reports with limited functionality. Lower cost.

Subscription Model

Monthly or annual billing is available, sometimes with a discount for annual commitments.

Microsoft Dynamics 365 Price List

| Component | Plan / Type | Indicative Cost/Month/User | Notes | | --- | --- | --- | --- | | Individual Applications | | | | | Dynamics 365 Sales | Professional | $65 | Basic sales functionalities | | | Enterprise | $95 | Advanced sales functionalities | | Dynamics 365 Customer Service | Professional | $50 | Basic customer service | | | Enterprise | $95 | Advanced customer service | | Dynamics 365 Field Service | Basic | $50 | Basic field service | | | Advanced | $100 | Advanced field service | | Bundled Plans | | | | | Customer Engagement Plan | — | $115 | Includes Sales, Customer Service | | Unified Operations Plan | — | $190 | Includes Finance, SCM | | Dynamics 365 Plan | — | $210 | All-inclusive | | Add-Ons | | | | | Additional Storage | Per GB | $5 | Monthly | | Additional Instances | Each | $150 | Monthly | | Premium Support | — | Variable | Based on agreement | | User Licenses | | | | | Full Users | — | As per app/plan | Full functionalities | | Team Members | — | $8 | Limited functionalities |