Intelligent Enterprise For The Professional Services Industry Ebook

What does the ebook include?

This ebook addresses the need for professional services organizations to transform their business processes and operating models to incorporate the concepts of intelligent enterprise and offer a positive customer experience (PCX).
This transformation requires capabilities in the areas of innovation, operational excellence, digital technology, and analytics.

This is a free download which comes in PDF format and it covers:

• Digital delivery
• Rise of the virtual firm
• Disruptive market entrants
• Strategies for professional services organizations to run as
  intelligent enterprises

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What is an Intelligent Enterprise?

An intelligent enterprise drives value to its customers and stakeholders by focusing first on what areas of enterprise performance can be automated and where automation is not yet possible. Intelligent enterprises empower their workforce to experiment quickly, learn from experiment results, and use these learnings to continuously improve the automated performance of critical processes.

In short, intelligent enterprises see the future as being shaped by automation and are working to make that happen.

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