Release Date: 2008
WHAT IS ACUMATICA ERP?
Acumatica is an ERP developed for small and medium businesses. It allows businesses choice in how the ERP is set up. From Software as a Service (SaaS) which prevents the need for significant investment in on site servers, through to On-Premise software, or even contracting with a third party hosting provider who will do the leg work in terms of server investment.
Acumatica has in-built workflows to enable fast implementation and best-in-class processes. It can also be integrated with existing business software to produce a seamless user experience. Acumatica has developed a number of “editions” tailored around industries which contain different modules to suit your businesses needs. From the “General Edition” which includes Financial Management and Project Accounting, CRM and Reporting and Analytics to more industry specific module sets such as “Distribution”, “Manufacturing” and “Retail E-Commerce” which integrates customer experience across channels – online, in store, mobile and kiosk.
Acumatica ERP is slightly different in terms of pricing structure to some of the other more traditional ERP’s we have reviewed, which can at times confuse organizations, particularly those who are inexperienced in the ERP market.
MODULES & FEATURES
PROS & CONS
Modules & Features List
The Financial Management module in Acumatica ERP serves as the backbone of the enterprise system, offering a comprehensive range of features designed to streamline financial operations, improve accuracy, and facilitate compliance. At its core, this module provides fundamental accounting capabilities that include a general ledger for tracking financial transactions, accounts payable to manage money owed to vendors, and accounts receivable to manage incoming payments from customers. The module allows businesses to keep track of multiple sets of books, each potentially with its own currency, and helps in consolidating financial data across various business units or geographical locations.
One of the standout features of Acumatica's Financial Management module is its real-time reporting and analytics capabilities. Traditional financial software often requires batch processing, where data is only updated periodically. In contrast, Acumatica offers real-time financial data that can be accessed instantly, providing businesses with the flexibility to make informed decisions at any time. The system also comes with a set of pre-built reports while offering customizable reporting tools, so users can create financial reports that cater specifically to their business needs. Dashboards can be customized to offer quick insights into key performance indicators (KPIs), such as cash flow, profitability, and expenditure trends.
Another key aspect is the module's ability to integrate seamlessly with other Acumatica modules like Distribution Management, Customer Management, and Project Accounting. This ensures that financial data flows smoothly across all business functions. For example, when an invoice is generated in the Distribution Management module, the Financial Management module automatically updates the accounts receivable and general ledger, saving time and reducing the potential for error. Similarly, the module can connect with third-party applications like banking systems, payment gateways, and tax calculation services to further streamline financial workflows. This tight integration across modules and external systems enables businesses to manage complex financial tasks more efficiently while maintaining a high degree of accuracy and compliance.
The Distribution Management module in Acumatica ERP is specifically engineered for wholesalers, distributors, and retail businesses that require sophisticated inventory control, order fulfillment, and warehouse management capabilities. One of the primary features of this module is its Inventory Management system, which allows businesses to maintain optimal inventory levels across multiple locations. The system supports real-time tracking of stock levels, costs, and valuations, enabling organizations to minimize carrying costs while preventing stockouts. Features like multiple valuation methods (FIFO, LIFO, average cost, etc.), lot and serial number tracking, and automated reorder points offer granular control over inventory.
Order Management is another crucial component of the Distribution Management module. It serves as the hub for all sales activities, from quotes to order processing to shipments. The system enables users to manage multiple types of sales orders including standard orders, drop shipments, and back orders. In addition, it offers functionalities like order splitting, multiple deliveries, and special pricing or discounts. It can handle complex pricing scenarios and promotions effortlessly, helping businesses to retain and attract customers. The system integrates seamlessly with CRM (Customer Relationship Management) functions, allowing sales and customer service teams to have a unified view of customer interactions and order history.
Warehouse Management within this module enhances warehouse efficiency by streamlining the picking, packing, and shipping process. Features like bin location, barcode scanning, and advanced picking methods ensure accuracy and efficiency in the warehouse. It allows businesses to execute complex fulfillment processes, manage multiple warehouses, and even handle cross-docking and wave picking, if necessary. Like other Acumatica modules, Distribution Management is also designed to integrate closely with other modules such as Financial Management and Customer Management, as well as third-party applications. For instance, when a sales order is processed, the inventory levels are automatically updated, and the relevant financial accounts in the Financial Management module are adjusted. This level of integration provides a unified platform for managing a wide range of distribution activities, making it easier to keep customers satisfied while maintaining operational efficiency.
The project accounting suite enables an organization to track project costs, manage quotes, undertake budgeting and billing, and perform time and expense management. It is fully integrated with the General Ledger, Accounts Payable and Receivable and other modules within Acumatica’s software.
CRM / Customer Management
The Customer Management module in Acumatica ERP, often referred to as the CRM (Customer Relationship Management) module, is designed to manage and optimize the entire customer lifecycle, from lead generation to customer service. This module plays a critical role in facilitating interactions between a business and its customers, and it often serves as the centralized repository for customer information. Features like contact management allow for the detailed categorization and storage of customer data, from basic contact details to purchase history and communication logs. This centralized data repository enables better customer segmentation and targeted marketing, helping businesses tailor their approaches to different customer demographics.
Sales Automation is a key functionality within the Customer Management module. It provides sales teams with the tools they need to manage opportunities, monitor sales activities, and close deals more effectively. The system allows for the tracking of sales opportunities, including source, potential revenue, stage, and probability of closure. Integration with other modules means that quotes can be converted directly into sales orders, which can then trigger inventory adjustments in the Distribution Management module and financial entries in the Financial Management module. Real-time analytics and customizable dashboards provide insights into sales performance metrics, helping sales teams to focus on the most promising opportunities.
Another important aspect of the Customer Management module is its capabilities in Customer Support and Service. The module offers features for managing customer cases, service contracts, and knowledge bases, allowing businesses to offer superior after-sales service. Whether a customer contacts support via email, chat, or phone, the case can be logged, tracked, and assigned to appropriate personnel for resolution. Additionally, service level agreements (SLAs) can be defined and monitored, ensuring that customer issues are resolved in a timely manner. Automated workflows can prioritize and route cases based on various criteria such as urgency, customer value, or type of issue. This holistic approach to customer management enables businesses to enhance customer satisfaction, improve customer retention rates, and ultimately drive revenue growth.
The Manufacturing Management module provides the data and workflows needed to plan and manage manufacturing operations and works seamlessly alongside other modules, particularly Financial Management and Distribution Management.
The Service Management module is industry specific, and provides control over ‘in the field’ services and real time communications with customers on ticket progress. The module can be used for the full cycle of service management.
Acumatica is used by companies in various industries, including:
Acumatica offers a lot of functionality that can help professional services firms including integrated financial management & accounting, deep project management, billing, customer relationship management and more.
A service based industry in Acumatica’s ERP encompasses both small service based jobs through to complex, long term projects. The services suite enables visibility of the full customer requirement, management of the service and integration with other ERP elements to enable evidence and data based decision making and analytics.
As business increasingly become omni-channel and multi channel, the retail suite covers all aspects, improving how the in store customer experience is managed, through to delivering the full cycle for online purchases. The retail suite works seamlessly with a number of front end providers - read more about the key benefits and features of ERP for ecommerce.
Acumatica is an ERP solution that retail ecommerce stores can use to manage core business operations including finance, operations, supply chain, and human capital management.
For online or physical retail businesses looking for an integrated view of all financial and operational data. As such it provides strong capabilities for billing, revenue recognition and professional services automation. This allows tech businesses to manage the whole quote to cash process as well as project fulfilment.
Align every aspect of your operations to the needs of modern consumers. Anticipate, plan, and manage demand to deliver the consumer goods and products shoppers crave.
With a dedicated ‘Manufacturing’ edition of the ERP, Acumatica has developed the software to enable end to end management of the manufacturing process alongside integration with financials and other elements of the ERP. The manufacturing module can track production, materials management and inventory.
Combining manufacturing expertise, micro-vertical functionality, and modern technologies, our solutions help industrial organizations of any size transform even the most complex manufacturing processes into a competitive advantage.
Acumatica helps you to meet customer demand and develop new revenue streams by shrinking supply chain costs, speeding time to profit, shortening cycle times, and minimising scrap and rework.
The construction edition can be tailored to both small residential users, through to complex land developers and sub-contractors. Due to the mobile nature of the ERP which can be utilized on mobiles and tablets on the go, the construction edition consolidates everything needed to manage the build.
Acumatica offers a lot of functionality that can help construction businesses include integrated financial management & accounting, warehouse and inventory management, supply chain plus industry solutions for site management. Compare construction ERP solutions.
Acumatica helps to improve project control and development, manage enterprise projects effectively and streamline project lifecycle management.
Similar to manufacturing, there is a dedicated distribution edition which supports both global and localised distribution models and enables your business to scale into the ERP as it grows. The edition provides transparency and management of the full ‘quote to cash’ cycle.
Reach more customers and achieve new levels of trust with a real-time intelligent enterprise and integrated stock insight and department control using Acumatica for distribution.
Acumatica was launched in 2008, from its headquarters in Washington, USA by ERP veterans John Howell, Serguei Beloussov and Mike Chtchelkonogov. In the same year, Acumatica ERP was the technology organizations first product, followed closely in 2009 by the launch of on premise and software as a service (SaaS) versions.
Acumatica now has over 400 employees, and 6500+ customers around the globe, with offices in America, Canada, Asia, Europe and Australasia. Acumatica ERP have won awards and ratings from a number of industry bodies, including Gartner tying them for the highest rating among ERP customers.
Unlike some ERP vendors who only offer Cloud or On-Premise ERP solutions, Acumatica offer a range of hosting and licensing options:
Software as a Service (SaaS)
When deployed via SaaS your Acumatica software is hosted on Amazon Web Services (AWS), allowing you to access the software from any web browser or other web connected device, such as mobile or tablet. All infrastructure and upgrades are handled by Acumatica and you pay an annual software subscription.
Private Cloud Subscription (PCS)
With the PCS option, your software is hosted in a private cloud with a hosting provider that you choose or can be hosted on premise. The subscription fee is again annual, however with the added benefit of updates being included in the subscription cost. In this scenario it is up to your organization when updates are applied.
This is a fairly traditional method of purchase. With this option an organization purchases the software and then pays a yearly ‘maintenance’ fee to keep the software up to date. In a Perpetual purchase, the initial fee is slightly lower, as it does not include the associated hosting and cloud services costs.
Frequently Asked Questions (FAQ)
How much does Accumatica cost?
The cost of implementing Acumatica will vary from project to project. As with any ERP solution, Acumatica has it's own set licensing, implementation and support costs. So Acumatica costings are tailored to suit the requirements of their customers.
The quickest and most accurate way to understand the costs for your business is to contact a specialist software supplier. Get in touch to speak to a member of our team today.
Is Acumatica Open Source?
No, Acumatica is not an open source ERP software or framework. The code is maintained by Acumatica however custom code and modifications can be made using Acumatica's open development standard. Acumatica is therefore a very 'open' system, allowing users to customize it towards their needs.
How does Acumatica compare to other ERP systems?
See how Acumatica compare to popular ERP systems below:
Third Party Extensions
Like many other ERP vendors, Acumatica offers third party vendor extensions via the Acumatica Marketplace. The extensions provide a range of integrated solutions which extend the functionality of your ERP, tailored to your specific business requirements. The extensions are typically developed by Acumatica technology partners.
There are currently 200+ third party extensions available, such as:
- Warehouse management
- Advanced analytics
- Invoice processing automation
- Container tracking
- Collections management
- Property management
Acumatica offers a robust range of integrations with third party tools and extensions. These capabilities allow customers that integrate seamless with their own pre-built solutions or third party applications.
Avalara, smartsheet, Procore, BigCommerce, Shopify, eWorkplace Apps, Velixo (MS Excel integration), Pacejet, Workforce Go, SPS Commerce, Vertex.GET PRICING & DEMO
Acumatica Localization, Languages & Support
In this section we'll cover the localization packs, languages and support available in Acumatica ERP.
Acumatica claims that their ERP software can be deployed in Australia, Canada, United Kingdom, Mexico, United States, South Africa and has been configured towards local tax standards.
Acumatica currently supports English as standard.
When you choose Acumatica, you get access to 24/7 expert support. Acumatica use a multi-layered approach to support customers:
- An industry-leading VAR network
- 24/7 access to direct support from Acumatica
- A thriving online community and comprehensive training resources