HSO

Solution: HSO implemented Dynamics 365 ERP using 100% standard functionality with no customization, three-week sprints run from a dedicated team room, two consultants as sole points of contact to cut communication noise, and four Sparck key users committed at full availability; data migration was prioritized when it threatened to become a bottleneck.

Results: The ERP system went live well before the deadline, within budget and without weekend work, and post-go-live support proved largely unnecessary. More scope was delivered than originally planned, and a Dynamics 365 Field Service implementation is being prepared as the next phase.

“The commitment and the fact that HSO took on the challenge of this 'impossible task' is typical of the company. In that respect, HSO fits well with Sparck's culture: a deal is a deal and say what you do and do what you say.”

Solution: HSO International won the engagement against three other partners and implemented Dynamics 365 CRM using waterfall analysis up front followed by agile three-week sprints with scrum reviews, allowing business validation and adjustments throughout the global rollout; a Dynamics 365 Marketing implementation followed.

Results: Go-live was brought forward and delivered 2 months ahead of schedule, with 5 pilot countries live in 2021 and 15 more in 2022, leaving 11 to go at time of writing. HSO also delivered a Dynamics 365 Marketing implementation and ongoing digital customer experience support.

Solution: HSO took Kingspan's original UK on-premise CRM platform, developed a cloud-based Dynamics 365 for Customer Engagement version of it, managed the international rollout, and integrated the system with SharePoint, Office 365, and the ClickDimensions marketing-automation tool.

Results: Rollout progressed across North America, Europe, and Australia with around 250 users expected outside the UK by mid-2019 and migration of the 300 existing on-premise users planned by year end. Kingspan reports standardized global CRM processes, reduced errors, and better worldwide visibility of CRM activity for senior decision-making.

“We had little hesitation in choosing HSO to handle our CRM roll-out. Microsoft recommended them to us.”

Solution: HSO carried out its standard migration assessment covering functional and technical implications, migration approach options, and expected business benefits, which led Caldic to commit to staying closer to standard functionality; the technical migration and data transfer to Dynamics 365 then began.

Results: The assessment gave Caldic a concrete cloud-versus-on-premise comparison and surfaced Power Platform opportunities such as a planned Power App for releasing blocked orders from the field. The Dynamics 365 rollout started with first business units targeted for go-live in summer 2021, supported by HSO's 24/7 global managed services.

“It is a great advantage that HSO can operate internationally and organise support worldwide.”