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Medius Case Studies24 Customer Stories & Results

JJ Taylor, SoftwareONE, Shoe Sensation and Chadwell Supply are among the 24 companies with published Medius stories. Most run it alongside Infor M3, and Retail is the most common industry. Filter by industry or ERP below to find companies like yours.

24 customer stories5 with measured resultsUpdated August 2026

24

Customer stories

Infor M3

#1 ERP alongside

Retail

#1 industry

United Kingdom

#1 country

ERPs these customers run

  • Infor M32 (8%)
  • MS Dynamics GP2 (8%)
  • SAP2 (8%)
  • SAP S/4 HANA2 (8%)
  • Dynamics NAV1 (4%)
  • EO Star1 (4%)
  • Infor SyteLine1 (4%)
  • Jeeves1 (4%)

Industries

  • Retail8 (33%)
  • Manufacturing7 (29%)
  • Healthcare3 (13%)
  • Agriculture1 (4%)
  • Entertainment1 (4%)
  • Hospitality1 (4%)
  • Supply Chain1 (4%)
  • Technology1 (4%)

Countries

  • United Kingdom6 (25%)
  • United States6 (25%)
  • Canada2 (8%)
  • Sweden2 (8%)
  • Australia1 (4%)
  • Belgium1 (4%)
  • Benelux1 (4%)
  • Finland1 (4%)

Medius customer success stories

Each story records the challenge, what Medius replaced, the ERP it runs alongside and the results the vendor reported. Filter to find companies like yours.

Industry

ERP they run it with

JT

JJ Taylor

Retail · United States

Mid-Market
Runs with EO StarReplaced Manual system making it difficult to process and match complex invoices

Miller Coors

Largest Supplier

hundreds

Invoice Line Items

Challenge

Manual system difficult for processing and matching complex invoices with hundreds of line items; difficult to track bottlenecks; inaccurate accruals and forecasting

Results

Greater visibility for precise forecasting and strategic payment planning; short payment term invoices prioritized eliminating late fees; more timely financial reporting

Source ↗
IW

ICONIX Waterworks

Supply Chain · United States

Mid-Market
Runs with MS Dynamics NAVReplaced Paper-based AP department6 weeks

US and Canada

Locations Coverage

Challenge

Paper-based AP department seeking to eliminate manual processes and reduce expenses for couriers, printing, postage, overtime, and temporary staff

Results

Staff processes more invoices without overtime need; reduced daily mail from hundreds of pieces to less than 20; improved work-life balance

Source ↗
CS

Chadwell Supply

Retail · United States

SMB
Runs with MS Dynamics GPReplaced Manual AP system making it difficult to route invoices and receive timely approvals

12 to 18

Office Growth

Challenge

Important to match invoices to POs and receipts but manual system made it difficult; valuable resources wasted

Results

Tripled touchless capture rate, super-charged approvals, company growth from 12 to 18 branches maintaining invoice volume and headcount

Source ↗
SS

Shoe Sensation

Retail · United States

Mid-Market
Runs with MS Dynamics GPReplaced Manual invoice processing

3 days to 1 day

Accrual Time Reduction

Challenge

11,500 invoices monthly from stores (multiple utility bills) causing payment delays with manual system

Results

Late fees and reconnect fees eliminated, faster approvals across multiple departments, staff time for more responsible and fulfilling tasks

Source ↗
S

SoftwareONE

Technology · Switzerland

Enterprise
Runs with Dynamics NAVReplaced Manual system causing high error rates and delays

6 weeks to 2 days

Approval Time Reduction

Challenge

AP operating on manual system with high error rates, delays, and lengthy approvals

Results

High automation rates from start with proactive continuous improvements; better visibility to identify issues and improvement areas

Source ↗
CH

Charterhouse Holdings

Manufacturing · United Kingdom

Mid-Market
Runs with Microsoft Dynamics 365 F&OReplaced Manual spreadsheet-driven expense process and incompatible AP add-on4 months

Challenge

Existing AP add-on incompatibility with Microsoft's twice-yearly D365FO updates requiring ongoing workarounds; expense management on spreadsheets consuming hours monthly

Results

100% paperless operation, smooth D365FO compatibility, employees no longer dread month-end submissions, finance team positioned for AI-based expansion

  • 100% paperless expense management
  • Zero upgrade friction with D365FO
  • 10-15 minute month-end expense process (previously hours)
Source ↗
L

Lush

Retail · Canada

Enterprise
Runs with Microsoft Dynamics AXReplaced Paper-based AP system processing 120K invoices annuallyLess than two years

Challenge

Processing 120K invoices annually with paper-based AP system causing lost documents and cumbersome month-end close; expansion plans not feasible with current system

Results

Increased touchless capture, improved month-end accruals, managers and auditors saved time, paperless alignment with core values established foundation for expansion

  • Increased touchless capture from 57% to 85-90%
  • Better visibility across auditors and managers
  • Complete audit trail
Source ↗
EG

Elior Group

Hospitality

Enterprise
Runs with SAPReplaced Manual email-based expense management

Challenge

Manual approach to expense management with email submissions and forms, causing delays and strain on accounting teams

Results

Strong adoption with spontaneous user requests to join, 2,500 active users monthly with planned 30% increase by September 2026 and UK expansion

  • Reduced processing times
  • 85.68% mobile submissions
  • Average approval cycle of 2.55 days
Source ↗
KL

Karl Lagerfeld

Retail · Belgium

Enterprise
Runs with Infor M3Replaced Manual system for handling $100 million PO value and thousands of suppliers7 weeks

Challenge

Manual system lacked visibility and proper workflows; becoming unsustainable for 10-member AP team handling massive volume of vendors and POs

Results

Faster invoice payments, fraud detection and error reduction, consistency promoted across company, implementation completed in 7 weeks

  • Better visibility with audit trail
  • Fraud detection alerts
  • Consistency in processes across departments
Source ↗

Medius case studies by ERP

Which ERP each customer runs Medius alongside — the closest thing to a like-for-like reference when you are checking whether it fits your own stack.

Medius with Infor M3

2 stories

Karl Lagerfeld, Thorlux run Medius with Infor M3. Faster invoice payments, fraud detection and error reduction, consistency promoted across company, implementation completed in 7 weeks

Medius with MS Dynamics GP

2 stories

Chadwell Supply, Shoe Sensation run Medius with MS Dynamics GP. Tripled touchless capture rate, super-charged approvals, company growth from 12 to 18 branches maintaining invoice volume and headcount

Medius with SAP

2 stories

Elior Group, Puma run Medius with SAP. Strong adoption with spontaneous user requests to join, 2,500 active users monthly with planned 30% increase by September 2026 and UK expansion

Medius with SAP S/4 HANA

2 stories

LifeHealthcare, Furst-McNess run Medius with SAP S/4 HANA. Manual tasks reduced; Accounts Payable has more free time for growth projects; no need to add AP headcount; improved visibility for invoice status tra

Medius case studies by industry

Medius in Retail

8 stories · Miller Coors largest supplier

JJ Taylor, Chadwell Supply, Shoe Sensation, Lush and 4 more.

Read JJ Taylor's story ↓

Medius in Manufacturing

7 stories

Charterhouse Holdings, Thorlux, Marshalls plc, NIC Global and 3 more.

Read Charterhouse Holdings's story ↓

Medius in Healthcare

3 stories

LifeHealthcare, David Lloyd Leisure, Virgin Active.

Read LifeHealthcare's story ↓

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Where this data comes from

These stories are summarised from Medius's own published customer stories, with the customer, industry, prior system and stated ERP extracted from each page. Figures are the vendor's claims and are not independently verified by ERP Research — treat them as directional, and ask for references covering your industry and ERP when you shortlist. Every card links to its original source.