Creatio Case Studies14 Customer Stories & Results

Americar, Purplebricks, Ent Credit Union and Forgotten Harvest are among the 14 companies with published Creatio stories. Most run it alongside ERP, and Financial Services is the most common industry. Filter by industry or ERP below to find companies like yours.

14 customer stories14 with measured resultsUpdated August 2026

Customer stories

ERP

#1 ERP alongside

Financial Services

#1 industry

United States

#1 country

Industries

Financial Services3 (21%)
Manufacturing3 (21%)
Public Sector2 (14%)
Retail2 (14%)
Automotive1 (7%)
Energy1 (7%)
Non-Profit1 (7%)
Real Estate1 (7%)

Countries

United States5 (36%)
United Kingdom3 (21%)
Panama2 (14%)
Chile1 (7%)
Germany1 (7%)
Honduras1 (7%)

Creatio customer success stories

Each story records the challenge, what Creatio replaced, the ERP it runs alongside and the results the vendor reported. Filter to find companies like yours.

Industry

Americar

Automotive · Chile

Enterprise

Replaced Outdated systems, fragmented processes, basic sales CRM, manual service

30% of owned channel

Ai Agent Leads

500,000+

Workflows Daily

10,000,000+

Processes Monthly

Challenge

Outdated systems, fragmented processes, limited sales CRM, manual service, disconnected teams, resistance to change

Results

200% increase in user activity, 96.5% faster service resolution, 10M+ processes executed monthly

Source ↗

Forgotten Harvest

Public Sector · United States

Enterprise

Replaced Manual coordination, disconnected systems3 months

144,000 pounds

Daily Food Volume

600+

Households Served

75%

Manual Effort Reduction

Challenge

High-volume logistics with multiple partners, managing growth from hundreds to thousands of households

Results

Scaled home delivery from 300 to 3,000 households, 75% reduction in manual effort, 80% reduction in weekly ops time

Source ↗

Purplebricks

Real Estate · United Kingdom

Enterprise

Replaced Legacy custom .NET system, fragmented Salesforce setup4 months full rollout, impact within 2 weeks

$2,600,000

Tco Savings

Under 20 minutes vs 2-3 days

Response Time

35%

Lead Volume Increase

Challenge

Tech debt from legacy systems, fragmented Salesforce setup, rising costs, inadequate for operational needs

Results

35% increase in lead volume, 50% improvement in lead conversions, response time reduced from 2-3 days to under 20 minutes

Source ↗

Ent Credit Union

Financial Services · United States

Enterprise

Replaced Siloed systems across contact center and branches3.5 months

3.5 months

Deployment Time

$1,400,000

Yoy Revenue Growth

8.5%

New Loan Conversion Increase

Challenge

Siloed systems, low adoption of indirect auto loan members, complex service environment

Results

$1.4M YOY revenue growth, 18.5% new deposit conversions, 8.5% new loan conversions

Source ↗

BSN Sports

Retail · United States

Enterprise

Replaced Multiple homegrown systems and legacy infrastructure4-week deployment for forecasting system

60%

Sales Growth

100%

Adoption Rate

50-60% larger per sales pro

Sales Book Increase

Challenge

Inefficient patchwork of homegrown systems, low efficiency in sales operations, competition requiring more proactive sales approach

Results

100% adoption among sales team, 60% sales growth, move to proactive sales culture, enhanced visibility and efficiency

Source ↗

City of Boston

Public Sector · United States

Enterprise

Replaced Legacy 15-year-old 311 infrastructureWeeks to days for rollout with no-code

675,000+

Residents Served

180+ into streamlined workflows

Service Types Consolidated

50% within months of go-live

Calls Routed Through Creatio

Challenge

15-year-old legacy infrastructure with limited scalability, brittle systems, multiple departments not aligned, aging technology

Results

Replaced brittle legacy system, 50% of 311 calls routed through Creatio within months, reduced rollout timelines from weeks to days

Source ↗

Howdens

Manufacturing · United Kingdom

Enterprise

Replaced Fragmented systems across depot operations12 weeks to deployment

18.75%

New Conversions

12 weeks vs 18-24 months typical

Implementation Speed

6 percentage points (32% to 38%)

Conversion Rate Increase

Challenge

Fragmented technological landscape, manual processes, loss of customer context across depots

Results

12-week deployment, 1,200+ qualified leads in 6 months, conversion rate increased from 32% to 38%

Source ↗

Toledano - Pronaca

Manufacturing · Panama

Enterprise

Runs with ERPReplaced Excel and direct messaging for discount management

35+

Customer Visits Per Day

$1,600,000

Incremental Gross Profit

250 per week

Customers Managed Per Rep

Challenge

Rapid business scaling requiring structured discount management with speed and margin control

Results

Generated $1.6M incremental gross profit in first year, faster field negotiations, reduced pricing discrepancies

Source ↗

Lohmann

Manufacturing · Germany

Enterprise

Replaced Fragmented regional CRM tools18 months to full global implementation, 3 months for Americas phase

3 months Americas phase

Rollout Duration

18 months total

Global Implementation

Challenge

Fragmented regional systems, limited visibility, difficult collaboration across global teams, business expansion requiring unified platform

Results

100% global CRM coverage, unified operations across EMEA, Americas, and APAC regions, connected 27 sites

Source ↗

Creatio case studies by industry

Creatio in Financial Services

3 stories · 3.5 months deployment time

Ent Credit Union, Avidia Bank, MetroBank.

Read Ent Credit Union's story ↓

Creatio in Manufacturing

3 stories · 18.75% new conversions

Howdens, Toledano - Pronaca, Lohmann.

Read Howdens's story ↓

Creatio in Public Sector

2 stories · 144,000 pounds daily food volume

Forgotten Harvest, City of Boston.

Read Forgotten Harvest's story ↓

Creatio in Retail

2 stories · 60% sales growth

BSN Sports, Hamacher Resource Group.

Read BSN Sports's story ↓

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Where this data comes from

These stories are summarised from Creatio's own published customer stories, with the customer, industry, prior system and stated ERP extracted from each page. Figures are the vendor's claims and are not independently verified by ERP Research — treat them as directional, and ask for references covering your industry and ERP when you shortlist. Every card links to its original source.