Vistex Case Studies7 Customer Stories & Results

Challenge

Managing 16 different discounts at different transactional points, processing $1 billion worth of complex discounts and royalties in repair and spares catalog, multiple data sources

Results

Eliminated multiple systems, 360-degree visibility into profitability, reduced price delivery systems from 24 to 3, reduced published price schedules from 68 to 23, enhanced customer experience

Challenge

10,000 retail outlets generating massive data volume with no way to exploit it, complex vendor chargebacks from POS systems, multiple company codes purchasing and retailing products

Results

Eliminated manual miscalculations, automated rebate adjustments, reduced provision management and reconciliations, accurate P&L statements reflecting standardized rebate income

Challenge

Processing 1.8 million sales order lines daily, chargeback claims and rebate processing handled separately, inconsistent master data across business units, delayed settlements, inaccurate rebate calculations

Results

Eliminated data inconsistencies, improved processing accuracy, enabled accurate chargeback and rebate processing across worldwide operations

Challenge

Complex distributor complaint process for credit notes, data control needs, SAP S/4HANA standard solution could not manage the complex pricing and claims process

Results

Claim process simplified and automated from agreement creation to claim receipt via validation, accounting and settlement; complex pricing accurately checked against contracts; errors identified and sorted for team distribution; claims can be entered via EDI or Excel for large volume processing

Challenge

Legacy system limitations, high number of variables determining price setting, expansion into new markets, complexity of insurer reimbursement rules

Results

Lowered rejection rate from 5-8% to 2-3%, simplified complex chargeback processes, automated processes, better data quality, greater flexibility and transparency

Challenge

Adding new product lines with different commercial needs, changing legislation capping discounts, need to be more flexible in promotion and incentive management

Results

Able to adapt promotion programs, define complex campaigns, detect most beneficial campaigns, eliminated headaches and sources of error, see numbers and calculate real margins by material

Challenge

Complexity of commodity pass-through process with numerous variables, manual pricing calculation and input, no automated audit trail, complexity of managing frequent pass-through

Results

Multiple systems combined into integrated, fully-audited system, real-time reporting with detailed personalized data, margin improvement, automated audit-trail processes