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Orderful Case Studies11 Customer Stories & Results

ShipMonk, Society6, Every Man Jack and ShipBob are among the 11 companies with published Orderful stories. Most run it alongside NetSuite, and Logistics is the most common industry. Filter by industry or ERP below to find companies like yours.

11 customer stories11 with measured resultsUpdated August 2026

11

Customer stories

NetSuite

#1 ERP alongside

Logistics

#1 industry

United States

#1 country

ERPs these customers run

  • NetSuite3 (27%)
  • Infor M31 (9%)
  • JD Edwards1 (9%)

Industries

  • Logistics5 (45%)
  • Consumer Goods2 (18%)
  • Retail2 (18%)
  • Food & Beverage1 (9%)
  • Manufacturing1 (9%)

Countries

  • United States6 (55%)
  • USA5 (45%)

Orderful customer success stories

Each story records the challenge, what Orderful replaced, the ERP it runs alongside and the results the vendor reported. Filter to find companies like yours.

Industry

8A

8th Avenue Food & Provisions

Food & Beverage · United States

Mid-Market
Runs with JD EdwardsReplaced Legacy EDI solution

1.5-2 months

New Timeline

50%

Cost Reduction

3-4 months

Previous Timeline

Challenge

Legacy EDI solution couldn't keep pace with business growth; 3-4 month onboarding process; limited visibility; constant need for technical intervention

Results

Reduced onboarding from 3-4 months to 1.5-2 months, cut costs by 50%, reduced resources by 50%, gained full visibility

Source ↗
EM

Every Man Jack

Consumer Goods · United States

Mid-Market
Runs with NetSuiteReplaced SAP Business One with TrueCommerce EDI6 months

80%

Previous Delivery Rate

6 months

Implementation Timeline

95%+

On Time Delivery Recovery

Challenge

EDI provider couldn't handle simultaneous ERP and EDI migration; transaction processing was slow and required staff to manage

Results

Rapid migration of 57 trading partners, order processing dropped from hours to 15-30 minutes, maintained operations despite staff departures

Source ↗
S

ShipMonk

Logistics · United States

Mid-Market
Replaced Third-party EDI providers with no in-house capability

3-6 weeks

Previous Timeline

3x

Connection Speedup

30%

Resource Reduction

Challenge

Relied entirely on third parties for EDI; no in-house capabilities; ASNs weren't reliably delivered; dependent on merchants to flag transaction failures

Results

3x more connections with same resources, 100% transaction visibility, 50% error improvement, 1-2 days for repeat connections

Source ↗
S

Society6

Retail · United States

Mid-Market
Replaced Legacy EDI provider with CSV and XML formats

weeks

New Timeline

60%

Cost Reduction

50%

Error Reduction

Challenge

Legacy EDI provider created bottleneck; 3 months to 1+ year to onboard partners; lengthy testing cycles; rising costs without value

Results

75% faster onboarding, 60% cost reduction, 50% fewer errors, full transaction visibility

Source ↗
S

ShipBob

Logistics · United States

Mid-Market
Replaced Managed service provider (MSP) with manual customization

4 weeks

New Timeline

25x

Go Live Speedup

6-8 weeks

Previous Timeline

Challenge

Every retailer had unique compliance requirements requiring manual customization; lack of standardization; slow onboarding (6-8 weeks)

Results

62% faster onboarding, 100% transaction visibility, 25x faster go-live, standardized EDI processes

Source ↗
BH

Burano Home

Consumer Goods · United States

Mid-Market
Runs with NetSuiteReplaced Legacy EDI provider with per-document pricing

40%

Cost Reduction

200%

Onboarding Speedup

1 week

New Onboarding Timeline

Challenge

Per-document pricing scaled with transaction volume; slow onboarding (3 months); no transparency or control over mappings

Results

Cut costs by 40%, reduced onboarding from 3 months to 1 week, gained full control over EDI mappings and transactions

Source ↗
N

NFI

Logistics · USA

Enterprise
Replaced Packaged transportation management system with limited EDI2-year transition

70+

Trading Partners

tens of thousands

Monthly Transactions

90%

Onboarding Time Reduction

Challenge

Took average of 10 weeks to onboard new trading partners; EDI capabilities within TMS were holding company back; complex legacy system required IT involvement

Results

Reduced onboarding from 10 weeks to 4-5 days; enabled business users to manage EDI self-sufficiently; improved financial flexibility and cost model

Source ↗
KT

KBX Technology Solutions

Logistics · USA

Enterprise
Replaced Legacy on-premise EDI provider

50%

Onboarding Time Reduction

95 to 32

Onboarding Steps Reduction

Challenge

Legacy EDI infrastructure spread across multiple divisions and departments made onboarding slow (8 weeks); wanted to modernize and consolidate

Results

Dramatically reduced complexity of EDI activities; trading partners can self-serve validate connections; reduced onboarding from 8 weeks to 4 weeks

Source ↗
R

Ritual

Retail · USA

SMB
Runs with NetSuite6 weeks

50% faster than industry baseline

Time Reduction

6 weeks

Go Live Timeline

Challenge

Needed essential EDI capabilities to implement successful launches with major retailers like Target and Whole Foods Market

Results

Successfully met availability and accuracy requirements; received positive feedback from trading partners; achieved accelerated retail expansion

Source ↗

Orderful case studies by industry

Orderful in Logistics

5 stories · 3-6 weeks previous timeline

ShipMonk, ShipBob, NFI, KBX Technology Solutions and 1 more.

Read ShipMonk's story ↓

Orderful in Consumer Goods

2 stories · 80% previous delivery rate

Every Man Jack, Burano Home.

Read Every Man Jack's story ↓

Orderful in Retail

2 stories · weeks new timeline

Society6, Ritual.

Read Society6's story ↓

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Where this data comes from

These stories are summarised from Orderful's own published customer stories, with the customer, industry, prior system and stated ERP extracted from each page. Figures are the vendor's claims and are not independently verified by ERP Research — treat them as directional, and ask for references covering your industry and ERP when you shortlist. Every card links to its original source.