SPS Commerce Case Studies24 Customer Stories & Results

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

is a higher-performing and more profitable supply chain. The challenge Prior to working with SPS, the grocer and its vendors could not share and work from a single version of the truth. This affected OTIF performance, increased out-of-stocks and hindered the company’s ability to deliver the best customer experience possible. Real-world results Leveraging the SPS Commerce Supply Chain Performance Management solution, the grocer: Gained complete visibility into every part of the purchase order lif

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

Three brands in-house, a reduction in errors by 99% and no new hires. ~83% less time on daily error handling From 1+ hour every morning to under 10 minutes. Time the team now spends on onboarding and chargeback recovery instead. ~99% fewer EDI errors year over year From roughly 1,500 logged incidents to about 20 in a comparable period. Errors went from a daily fire drill to a rare exception. $50K+ saved on external consultant fees Acquired divisions' EDI both moved fully in-house, ending several

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

Sun & Ski gained greater visibility into vendor performance, strengthened compliance and reduced costs. The challenge Since 1980, Sun & Ski has specialized in making outdoor dreams come true by providing customers with quality merchandise, exceptional service and outstanding value. With 32 stores in 13 states, Sun & Ski serves a wide array of active lifestyle customers, including products for winter sports, cycling, swimming, running and hiking. About 90% of the time, vendors ship their products

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

25% percent less time on order processing with a lean team of four. Human error risk down significantly. 25% reduction in order processing time Across the team, EDI automation has cut order processing time by roughly a quarter compared to a fully manual workflow. 70% of orders now processed without manual entry Roughly 70% of the customer base is in EDI today, which eliminates manual entry between PDFs and NetSuite for those orders. The challenge Beyond Meat’s customer service team covers a lot

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Challenge

Without visibility into the entire purchase order lifecycle, GNC could neither isolate the causes of trouble shipments nor adequately address problems with on-time and complete deliveries.

Results

Leveraging

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

Burlington reduced costs, eliminated 63% of problem shipments and boosted distribution center productivity. The challenge Burlington Stores, Inc., a leading off-price apparel and home product retailer, faced rising costs from non-compliant shipments to its distribution centers as the company expanded nationwide. Issues with vendor shipments included improper merchandise packing, misprinted packing slips, incorrect style, color and size substitutions, damaged goods and late shipments. These troub

Challenge

By Industry Fulfillment Gain EDI capability, attain EDI compliance, connect systems and onboard trading partners Order Central Simplify how you create and manage digital orders across all your channels and suppliers Manufacturing Supply Chain Enhance processes and improve information exchange between you, your suppliers, and co-manufacturing partners Analytics Turn data into meaningful insights to win across all sales channels EDI Testing and Certification Meet the compliance requirements of you

Results

75% reduction in manual processing time, restored retailer confidence and plans to expand their SPS footprint. The challenge When this consumer goods brand began scaling into national retailers, they needed an EDI platform that could grow with them. After successfully launching with SPS Commerce, early support frustrations made them receptive to another provider offering a cheaper, “modern” alternative, promising seamless NetSuite integration and minimal IT involvement. The new provider’s “produ