SD Worx Case Studies9 Customer Stories & Results

Challenge

Old, inflexible payroll solution; manual time and attendance processes; high number of administrators needed; payroll inaccuracies; inability to offer benefits like childcare vouchers; substantial paper-based operations

Results

Significantly reduced HR administration; improved payroll accuracy to 99.8%; implemented tax-efficient benefits; increased employee engagement through self-service; achieved cost savings

Challenge

Managing 15,000 employees with legacy Excel-based payroll system that was unsustainable; system frequently crashed; vulnerable to fraud and errors

Results

Successfully transitioned all 15,000 employees; improved data quality and fraud prevention; enabled better collaboration between HR and Finance; positioned company for responsible growth

Challenge

Manual time registration process; too many exceptions requiring manual correction; payroll processing inefficient and error-prone

Results

Dramatically simplified time registration with employee self-service; reduced exceptions to near zero; accelerated payroll processing significantly; improved accuracy

Challenge

Previous approach focused on fixing weaknesses rather than building on strengths; former ERP system was not user-friendly and built for HR leaders, not employees; employees getting lost in system

Results

Successfully empowered employees to take charge of their own development; initiated cultural shift toward continuous development and 360-degree feedback; improved user adoption with intuitive interface

Challenge

EU Pay Transparency Directive required new approach to pay decisions and reporting; needed to formalize structures, improve job architecture, and ensure consistent reporting capabilities

Results

Built mature foundational pay structures; prepared for directive compliance; positioned organization to communicate pay fairness to employees

Challenge

Legacy payroll system that was unsupported and outdated; managing fortnightly pay cycle with complex requirements; needed digital transformation in tight timeframe

Results

Successfully migrated payroll to cloud ahead of schedule and under budget; enabled scalability for retail operations; improved employee experience

Challenge

Difficulty accessing and analyzing HR data; HR team lacked specialist knowledge and data analytical skills; data scattered across multiple sources

Results

Successfully lowered threshold for accessing HR insights; enabled HR team to develop custom dashboards; improved data accuracy; created foundation for automating HR processes

Challenge

Previous HR partner caused delays and salary payment errors creating staff turnover; needed to comply with complex Belgian labor laws; managing seasonal student staff

Results

Eliminated salary payment delays; automated compliance processes; improved professional HR setup; reduced legal compliance issues

Challenge

Need to simplify and optimize HR operations

Results

Streamlined HR and workforce management processes