Crestwood Associates

Solution: Long-time technology partner Crestwood Associates helped Firewire evaluate ERP options against SAP and implemented Acumatica Manufacturing Edition in each office, including the Thailand manufacturing operation, with integrations to the Brandscope production/sales database and Verifier board-tracking software.

Results: Executives gained visibility across all five operating entities with real-time data, and role-based permissions let employees run their own reports instead of routing requests through finance, which can now produce real-time financial snapshots for the board instantly. Unlimited user licensing removed per-user cost as the company grows, and cloud deployment eliminated self-hosted servers in the US and Thailand.

“We are a global organization. Having a partner like Crestwood who really understands us and what we do is really important. They understand our level of Acumatica savviness. We reach out when we hit a roadblock and always receive extremely intelligent support, probably some of the best in the Acumatica space.”

Solution: SitelogIQ selected Acumatica Cloud ERP with Crestwood Associates to centralize accounts payable, corporate card management, and financial reporting in one system, and brought time and expense management for over 500 employees onto the same platform with structured but flexible reporting for different business units.

Results: Finance teams now work from a single source of truth with faster close cycles and consistent reporting across business units; new acquisitions can be folded into a standardized financial model without slowing operations. Spreadsheet-based manual reconciliation was eliminated and ERP access extended to all employees without license barriers.

“Acumatica really aligned us to be able to close the business quicker, speak the same language financially, and share services across our organization.”

Solution: Crestwood Associates recommended and implemented StarShip by V-Technologies, an Acumatica shipping integration that writes tracking numbers back to the ERP and completes orders automatically, consolidates UPS and FedEx into one system, and exposes real-time shipping data to customer service.

Results: Order completion and tracking are automated between Acumatica and StarShip, eliminating manual re-entry and spreadsheet-based tracking; shop-floor staff without technical backgrounds process shipments directly. Invoicing is faster, errors from incorrect tracking or routing information are down, and shipment visibility lets staff answer customer delivery queries in seconds.

“StarShip streamlined our shipping and eliminated hours of manual work. The automation and accuracy we've gained have transformed how we fulfill orders and how quickly we get paid.”

Solution: Crestwood Associates took over the stalled Acumatica implementation, picking up the project mid-stream and configuring the system to handle complex freight codes, discounts, and state-by-state cost calculations.

Results: Manual data choke points were eliminated and the risk of wrong-keystroke deletions of accounts or payables removed. Accounting for raw inventory and finished goods improved cash flow, EDI streamlined order operations, shipping-container tracking was automated, and live data with customizable reporting gives the team visibility into growth opportunities.

“Crestwood was a teammate – we did not view Mike as a consultant, but part of our team right there with us every step of the way.”