Invoiced Case Studies8 Customer Stories & Results

Challenge

Company expanding to enterprise market causing A/R function to be overwhelmed by manual tasks and growing backlog, need for specialized solution that could serve both new enterprise customers and legacy customers

Results

Within 2 months reduced outstanding receivables by 11% and decreased DSO by 2 days, continues to drive down key metrics, shifted approach allowing focus on highest priorities and shrinking total A/R

Challenge

Medical labs receiving only small percentage of amount owed due to insurance deductibles, need for comprehensive platform with customizable multi-channel collection capabilities and advanced billing

Results

Increased early credit card payments significantly, reduced requests for paper bills to less than 0.1% of patients, 80% of patients with balances under $50 paid via mobile, 200% increase in bills paid within 45 days

Challenge

Supporting back-office with disparate applications, spending too much time on repetitive manual sales and accounting tasks, no integration between CRM, time-tracking, and accounting systems

Results

Accounting staff performs core processes 20% faster, maintains collections effectiveness index of 97%, setup new customers automatically, processing credit card payments automatically, customers access online billing portal

Challenge

Manual A/R processes despite using Sage Intacct, staff spending full workday each month on billing tasks, unsustainable as company expanded, slow payment cycle industry

Results

50% decrease in 60+ day overdue accounts in first quarter sustained over time, saved 5-6 days of manual effort per month, efficient professional payment experience via branded online portal, customers can manage payment methods and payment plans

Challenge

Multiple business entities acquired each with different accounting systems and billing tools, manual processes and spreadsheets slowing collections, growing billing and collections demands

Results

Doubled cash collections within first 2 months, improved payment velocity, customers decided to pay off entire balances due to transparency, enhanced reporting capabilities, better collaboration across teams, doubled staff productivity

Challenge

Manual A/R processes relying on spreadsheets and email, unpredictable billing cycle confusing customers, draining finance team resources and energy

Results

Reduced time to collect from 50+ days to under 30 days (nearly 20 days saved), reduced manual effort allowing team to feel like they could breathe, professional consistent billing experience for customers

Challenge

Multiple tools for A/R management, synchronization failures resulting in errors in statements, lack of visibility across A/R operations, difficult payment plan management, complex tracking of early payment discounts

Results

70% reduction in payment plan management time, easily modify payment plans and track payments, clients can find balance information online, legal assistants access payment data immediately, daily payment reports generated quickly

Challenge

Outdated manual accounts receivable system leading to inefficiencies in invoicing and collections, delayed cash flow, limited digital payment options hindering customer satisfaction

Results

Reduced time spent on A/R tasks from two days weekly to just 2-3 hours, automated invoice generation and chasing, improved collections, enhanced customer portal for independent invoice access