Benefitfocus Case Studies23 Customer Stories & Results

Challenge

Low enrollment in high-deductible health plans (HDHPs), wanted to promote HDHP to eligible employees, rising healthcare costs, needed onboarding and enrollment support

Results

1001 employee increase in HDHP enrollment and 970 increase in HSA participation from 2024-2025, 75% of Decision Support users chose HSA in 2024 (83% in 2025), 11% HDHP increase among Decision Support users vs 3% among others

Challenge

Aging legacy mainframe system used for 26 years needed replacement, large and complex organization serving 14 academic and medical institutions, 60% of benefits staff eligible for retirement within year of implementation

Results

84,732 benefit elections processed, 80.7% satisfaction rating, strategic resource realignment with staff taking on more strategic data analyst roles, delivered modern member experience with step-by-step enrollment workflow

Challenge

Needed higher level of support and customization than general HCM provider, remote-first workforce, supporting multiple acquisitions

Results

Remained loyal to Benefitfocus for 8+ years, gave 9/10 OE satisfaction scores for 2024 and 2025, awarded 9/10 Net Promoter Score in 2024, successfully managed multiple acquisitions

Challenge

Paper-driven enrollment process, complex organization structure, multiple separate vendor relationships, need to maintain lean in-house team

Results

Modernized previously paper-driven enrollment process, maintained lean benefits administration team, expanded total benefits packages with new offerings, eliminated need for up to 10 separate vendors

Challenge

Legacy benefits administration system, administrative burden on small in-house benefits team

Results

Modernized open enrollment, reduced administrative burden on benefits team, leveraged industry best practices to enhance benefits coverage and service, consolidated to single benefits administration solution

Challenge

Managing benefits for 20,000 employees during multiple M&A acquisitions, complex systems integration, rising healthcare costs, high administrative burden

Results

Completed third annual enrollment for plan year 2025 with unified experience, dependent verification audit resulted in $777K savings for 2024, reduced administrative workload allowing benefits leader to take vacation during open enrollment

Challenge

Two-thirds of workforce (majority millennials) enrolling in PPO, need to encourage more cost-effective plan choices

Results

Achieved 28% increase in HDHP participation, enabled digitally native workforce to make smarter, cost-effective benefit decisions through intuitive enrollment experience

Challenge

Nearly 500,000 government workers and 200,000+ retirees, paper-driven processes hindering modernization, need to meet regulatory changes and compete for talent

Results

Overcome paper-based limitations, modernized program to meet regulatory requirements and compete for top talent

Challenge

Moving to full-replacement HDHPs after nearly two decades of no change

Results

$2 million reduction in health care spend in first year; 75% of employees saw less out-of-pocket expense