Benefitfocus
by Voya Financial (Benefitfocus) · Benefits Administration
Cloud benefits administration platform for employers, health plans and brokers.
- Works with
- SAP, Workday, UKG, ADP
- Deployment
- Cloud
- Pricing
- Quote-based
Overview
Benefitfocus is a cloud-based benefits administration platform, now operating as a Voya Financial company following Voya's completed acquisition in January 2023. It is aimed at employers, health plans and brokers who need to manage complex benefits programs across many plan types and carriers.
The platform centralises benefits enrollment, eligibility, billing and compliance (such as ACA and COBRA), and provides employee-facing decision-support tools to help people choose and understand their benefits. It also serves health plans directly, supporting individual and group market administration, and brokers who advise employer clients.
Benefitfocus positions its data management and integration layer as a way to keep employee, payroll and carrier data aligned across systems, connecting to HCM and payroll platforms so that enrollment elections and eligibility changes flow through to payroll deductions without manual re-entry, and connecting to insurance carriers to transmit enrollment and eligibility data.
Features & capabilities
Benefits Enrollment & Eligibility
Core enrollment workflow for employees and dependents.
- Open enrollment and new-hire enrollment workflows
- Life-event driven eligibility changes
- Dependent verification
- Plan comparison and decision support tools
- Mobile enrollment experience
Carrier & Payroll Connectivity
Data exchange layer linking benefits elections to carriers and payroll/HCM systems.
- Carrier eligibility file feeds (EDI)
- API-based and file-based connections to payroll/HCM platforms
- Deduction data synchronization to payroll
- Employee demographic and life-event data sync from HCM systems
- Third-party system integration program for point solutions
Billing & Reconciliation
Tools for reconciling premium billing against enrollment data.
- Consolidated benefits billing
- Bill reconciliation against carrier invoices
- Premium payment tracking
Compliance Management
Support for regulatory reporting and compliance obligations.
- ACA compliance tracking and reporting (1095-C)
- COBRA administration
Health Plan Solutions
Tools built for health plans selling and administering individual and group coverage.
- Individual and group market enrollment and quoting
- Member engagement and communication tools
- Health plan eligibility management
Employee Engagement
Tools to help employees understand and use their benefits.
- Personalized benefits recommendations
- Year-round benefits engagement and communication
- Consumer health account support (HSA/FSA-related)
Common use cases
- Running annual open enrollment across many benefit plan types and multiple carriers
- Syncing benefits elections and eligibility changes into payroll so deductions stay accurate without manual updates
- Connecting benefits data from an HCM system (e.g. Workday, SAP SuccessFactors) into a single enrollment and eligibility platform
- Automating ACA and COBRA compliance reporting for mid-market and enterprise employers
- Giving employees decision-support tools to compare and select benefit plans
- Health plans administering individual and group market enrollment and member communications
- Brokers managing benefits administration on behalf of employer clients
Strengths & considerations
Strengths
- Serves three distinct audiences on one platform: employers, health plans, and brokers
- Deep carrier connectivity built specifically for complex, multi-carrier benefits programs
- Backed by Voya Financial's scale following the 2023 acquisition, combining benefits administration technology with a large workplace benefits and savings provider
ERP integrations
Integration between SAP SuccessFactors Employee Central and Employee Central Payroll and Benefitfocus, using SFAPI CompoundEmployee, Integration Center and Intelligent Service Center web services (per SAP Knowledge Base Article 3021242).
Workday's Cloud Connect for Benefits integration framework feeds open enrollment, onboarding, termination, and life-event data to benefits partners such as Benefitfocus.
Listed on the UKG Marketplace; syncs benefits enrollment and eligibility changes between UKG and Benefitfocus.
Benefitfocus maintains payroll and carrier data alignment for employers using ADP as their HCM/payroll system; ADP's own ecosystem supports benefits carrier connections via API and EDI.
Pricing
Benefitfocus does not publish pricing. Cost depends on employee count, modules selected (enrollment, decision support, ACA/COBRA compliance), and carrier integration complexity. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (multi-tenant)
About the vendor
- Ownership
- Wholly owned subsidiary of Voya Financial (acquisition completed January 2023)
Alternatives to Benefitfocus in Benefits Administration
Benefitfocus — frequently asked questions
Does Benefitfocus integrate with Workday?
Yes. Benefitfocus connects to Workday through Workday's Cloud Connect for Benefits integration framework, which feeds enrollment, onboarding, termination, and life-event data between the two systems.
Does Benefitfocus integrate with SAP SuccessFactors?
Yes. Benefitfocus supports a point-to-point integration (without middleware) with SAP SuccessFactors Employee Central and Employee Central Payroll, using SFAPI CompoundEmployee and Integration Center web services, as documented in SAP Knowledge Base Article 3021242.
Is Benefitfocus still an independent company?
No. Benefitfocus is now a wholly owned subsidiary of Voya Financial, following Voya's acquisition, which closed in January 2023.
How is Benefitfocus priced?
Benefitfocus does not publish pricing publicly. Cost is quote-based, driven by employee count, selected modules, and the complexity of carrier and payroll/HCM integrations required.
Evaluating Benefits Administration?
Tell us your ERP and requirements and we'll send an independent shortlist — including Benefitfocus and the best-fit alternatives — with honest pros and cons.