Alfresco Case Studies9 Customer Stories & Results

Challenge

Singapore's first digital-only bank needed to improve operational efficiency and customer experience

Results

Automated processes reduced call center volume 70%, cut late fee processing from 3-5 days to 2-3 minutes, enables payment recall decisions in 2-3 minutes

Challenge

Global Specialty business unit operated with slow, outdated document management systems across 18 markets

Results

Achieved $21 million in savings over 5 years, eliminated paper from processes, deployed globally across Asia Pacific, Europe, North America and Latin America

Challenge

World's largest networking company had sales engineers spending 15-20% of time (millions of hours) searching for information across 20 locations

Results

87,000 users (half Cisco, half partners) across 26 languages and 151 countries, recovered $375M in annual lost productivity

Challenge

Leading education publisher constrained by inefficient processes and print-focused approach that couldn't adapt to digital

Results

Revolutionized multichannel publishing process, enabled parallel workflows for digital and print formats, manages over 1 petabyte of educational assets

Challenge

Netherlands-based bank needed to modernize content management strategy in line with industry regulations and digital transformation goals

Results

Replaced fragmented legacy systems with unified solution in 6 months, expected to manage 1 billion assets within 3 years

Challenge

Needed scalable and secure system to modernize outdated homegrown collaborative portal

Results

Successfully migrated 2.5 TB of data and onboarded over 400 active users with enhanced security and collaboration capabilities

Challenge

Global investment bank needed to modernize post-trade activities including confirmations, payments, tax provisioning, and regulatory compliance

Results

Built and deployed 14 applications supporting 3,500 business users in areas including tax compliance, equity trading, and HR onboarding

Challenge

Healthcare leader relied on proprietary, outdated knowledge management solution for call centers and back-office processes

Results

Successfully replaced legacy systems in under 6 months with improved customer service and support for 60+ departments

Challenge

Growing challenges managing disparate repositories and responding to document management requests across enterprise

Results

Consolidated disparate systems into unified, cost-effective solution with cost savings and financial benefits