Laserfiche
by Laserfiche · Document Management
Enterprise content management and process automation platform with AI-powered data capture.
- Works with
- SAP, NetSuite, Microsoft Dynamics 365, Workday, Salesforce
- Deployment
- Cloud, On-premise, Hybrid
- Company size
- SMB, Mid-market, Enterprise
- Pricing
- Per user, per month (subscription); cloud and self-hosted tiers
- Founded
- 1987
- Headquarters
- Long Beach, California, United States
Overview
Laserfiche is an enterprise content management (ECM) and business process automation platform that centralizes documents, automates document-driven workflows, and helps organizations meet records and compliance requirements. It combines a secure document repository with full-text search, metadata templates, electronic forms, low-code workflow automation, and AI-based data capture. The platform is offered both as a cloud SaaS service (Laserfiche Cloud) and as a self-hosted deployment, allowing organizations to choose where their content lives.
The platform's content services span document capture, OCR, indexing, version control, and records lifecycle management, while its process automation tools let teams build forms, route approvals, and orchestrate multi-step business processes without heavy custom code. Laserfiche's newer AI capabilities — marketed under the Smart Fields and intelligent data capture banner — automatically classify documents and extract field-level data (including line items, table data, and handwriting) based on natural-language descriptions, reducing manual indexing work.
Laserfiche is ERP-agnostic and is commonly deployed alongside ERP and line-of-business systems to manage the documents that surround core transactions — invoices, contracts, HR files, and government records. It connects to ERP and business platforms such as SAP, Microsoft Dynamics 365, NetSuite, Salesforce, and Workday through prebuilt connectors, an integration platform (iPaaS) marketplace, and REST APIs. The company reports customers across government, education, financial services, healthcare, and manufacturing in more than 80 countries.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Document Management
Core repository and content services.
- Centralized document repository with folder and metadata-based organization
- Full-text search across document content and metadata
- OCR for scanned and imaged documents
- Version control and revision history
- Metadata templates and field-based indexing
- Document import, bulk import, and scanning capture
- Public and private file sharing
Intelligent Data Capture (AI)
AI-driven classification and extraction via Smart Fields.
- Auto-classification of document types
- Natural-language field extraction (describe a field, AI populates it)
- Line-item and complex table data extraction
- Handwriting recognition
- Smart Invoice Capture for accounts payable documents
- Foreign-language translation support
- Document summarization
Process Automation & Forms
Low-code workflow and electronic forms.
- Low-code / no-code drag-and-drop workflow builder
- Customizable electronic forms
- Approval routing and task assignment
- Prebuilt solution and process templates
- Robotic process automation (RPA) for repetitive tasks
- Business rules and conditional logic
Records Management & Compliance
Lifecycle governance for regulated content.
- Records lifecycle management (creation, active use, disposition)
- Retention schedules and automated disposition
- Legal holds
- Audit trails and activity logging
- Redaction and watermarking
- DoD 5015.2-certified records management
Security & Administration
Access control and tenant security.
- Granular access controls and permissions
- AES-256 encryption and tenant isolation
- SCIM user provisioning
- Automated encrypted backups
- Electronic signatures
- Single sign-on support
Analytics & Reporting
Operational visibility into content and processes.
- Dashboards and process metrics
- Workflow and process-efficiency reporting
- Repository statistics and activity reports
- Home-screen widgets for key documents, tasks, and reports
Common use cases
- Accounts payable and invoice processing with AI capture
- Government records management and public-records requests
- HR onboarding and employee file management
- Contract storage, search, and retention
- Digitizing and replacing physical document archives
- Compliance-driven records retention in regulated industries
- Document-centric approval workflows across departments
Strengths & considerations
Strengths
- Offered in both cloud SaaS and self-hosted deployment models
- Combines ECM, process automation, and records management in one platform
- DoD 5015.2 records management certification for government compliance
- Natural-language AI data capture (Smart Fields) without per-field template training
- Strong adoption in public sector, education, and other regulated industries
- Marketplace of prebuilt iPaaS connectors to ERP, CRM, and HR systems
Considerations
- Per-user pricing can be expensive for smaller organizations
- Higher tiers carry user minimums (e.g., 25-user minimum on Business plans)
- Advanced configuration and setup can require partner or technical resources
- Steeper learning curve for advanced workflow and automation features
- Some integrations rely on third-party iPaaS (e.g., Boomi) rather than native connectors
ERP integrations
SAP connector connects to SAP NetWeaver-based applications using BAPIs, Remote Function Modules, and IDocs.
Exposes standard and custom NetSuite record types for browsing and import.
Push form data into Workday for onboarding, policy acknowledgments, and record updates.
Connector to native Salesforce applications including Sales Cloud and Service Cloud.
Pricing
Publicly listed cloud tiers include Starter, Professional, and Business; higher tiers add workflow automation, RPA, forms, audit reporting, legal holds, and records lifecycle management. Self-hosted tiers are also offered. Business-tier plans carry user minimums. Pricing varies by deployment and is confirmed via Laserfiche sales. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Laserfiche Cloud runs on AWS; self-hosted option available
- Compliance
- ISO/IEC 27001:2022, SOC 2 Type 2 Plus (HIPAA), DoD 5015.2
- Mobile app
- Yes
- Languages
- English
About the vendor
- Founded
- 1987
- Headquarters
- Long Beach, California, United States
- Ownership
- Private
- Notable customers
- Town of Paradise, VistaLink Health
Alternatives to Laserfiche in Document Management
Laserfiche — frequently asked questions
Is Laserfiche cloud or on-premise?
Both. Laserfiche offers Laserfiche Cloud (SaaS hosted on AWS) and a self-hosted (on-premise) deployment, so organizations can choose where their content is stored.
Does Laserfiche integrate with ERP systems?
Yes. Laserfiche is ERP-agnostic and provides prebuilt connectors and iPaaS integrations to platforms including SAP, Microsoft Dynamics 365, NetSuite, Salesforce, and Workday, plus REST APIs for custom integration.
What compliance certifications does Laserfiche hold?
Laserfiche holds ISO/IEC 27001:2022 certification, a SOC 2 Type 2 Plus attestation covering HIPAA security requirements, and DoD 5015.2 certification for records management.
How much does Laserfiche cost?
Publicly listed cloud pricing starts around $50 per user per month for the Starter tier, with Professional and Business tiers adding workflow automation, RPA, audit reporting, and records management. A free trial is available, and final pricing is confirmed through Laserfiche sales.
What does Laserfiche's AI data capture do?
Laserfiche Smart Fields uses AI to auto-classify documents and extract field-level data — including line items, table data, and handwriting — based on natural-language descriptions, reducing manual indexing.
Evaluating Document Management?
Tell us your ERP and requirements and we'll send an independent shortlist — including Laserfiche and the best-fit alternatives — with honest pros and cons.