BigChange vs Microsoft Dynamics 365 Field Service
field service head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | From $105/user/mo (published) |
| Deployment | Cloud | Cloud |
| Company size | Small business, Mid-market | SMB, Mid-market, Enterprise |
| Stated ERP integrations | Xero, QuickBooks | Microsoft Dynamics 365, SAP |
| Vendor | BigChange | Microsoft |
Our take
Where BigChange leads
- Stronger evidenced coverage on 9 of the 33 capabilities where they differ (led by digital quote / estimate builder and customer and opportunity pipeline tracking).
- Stated Xero, QuickBooks integration the alternative doesn't list.
Where Microsoft Dynamics 365 Field Service leads
- Stronger evidenced coverage on 24 of the 33 capabilities where they differ (led by skill- and certification-based job matching and recurring and multi-visit job scheduling).
- Published pricing where the alternative quotes.
- Stated Microsoft Dynamics 365, SAP integration the alternative doesn't list.
Where they differ
The 33 capabilities (of 55 in the field service taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Skill- and certification-based job matchingScheduling & Dispatch | Not evidenced | Core strength |
| Recurring and multi-visit job schedulingScheduling & Dispatch | Not evidenced | Core strength Preventive maintenance schedules with auto-generated work orders |
| Offline-capable mobile appMobile Field Execution | Not evidenced | Core strength |
| Remote visual / AR assistanceMobile Field Execution | Not evidenced | Core strength |
| IoT-based proactive asset alertsWork Order & Asset Maintenance | Not evidenced | Core strength IoT-based proactive alerts for connected assets |
| Digital quote / estimate builderQuoting, Estimating & Sales | Core strength Digital quotes and proposals with e-acceptance | Not evidenced |
| Customer and opportunity pipeline trackingQuoting, Estimating & Sales | Core strength Sales pipeline and opportunity tracking | Not evidenced |
| Van / truck stock trackingParts, Inventory & Logistics | Not evidenced | Core strength Truck stock / van inventory tracking |
| Warehouse / depot stock visibilityParts, Inventory & Logistics | Not evidenced | Core strength |
| Parts requisition and replenishment workflowsParts, Inventory & Logistics | Not evidenced | Core strength Purchase order requests from the field |
| Dynamic / automatic reschedulingScheduling & Dispatch | Not evidenced | Supported Scheduling Operations agent for continuous re-optimization is in preview |
| Preventive maintenance plan templatesWork Order & Asset Maintenance | Partial Asset scheduling and inspection tracking; no explicit PM plan templates | Core strength |
| Time-, usage- or condition-based maintenance triggersWork Order & Asset Maintenance | Not evidenced | Supported |
| Field and office invoicingBilling, Invoicing & Payments | Core strength Job-based quoting and invoicing | Partial Products/services line items tracked on work orders; invoicing typically handled by connected Business Central/F&O |
| Online and in-field card/ACH payment collectionBilling, Invoicing & Payments | Supported Integrated payment collection | Not evidenced |
| Job costing and profitability trackingBilling, Invoicing & Payments | Supported Cash flow and profitability reporting | Not evidenced |
| Depot repair and returns / RMA managementParts, Inventory & Logistics | Not evidenced | Supported Returns and RMA processing |
| Two-way customer messagingCustomer Experience & Communication | Supported | Not evidenced |
| Public / open APIPlatform & Integrations | Not evidenced | Supported Built on Dataverse / Power Platform APIs |
| AI-driven schedule optimizationScheduling & Dispatch | Supported Workforce and route optimisation in scheduling | Core strength Resource Scheduling Optimization (RSO) add-on for AI-driven schedule optimization |
| Real-time dispatcher consoleScheduling & Dispatch | Supported Real-time job status tracking | Core strength |
| SLA-based dispatch prioritizationScheduling & Dispatch | Not evidenced | Partial Priority tracking on work orders; no explicit SLA-driven dispatch engine documented |
| Digital forms and checklistsMobile Field Execution | Core strength Digital worksheets, risk assessments and method statements | Supported Step-by-step guides; digital data capture via mobile app |
| Photo and e-signature captureMobile Field Execution | Supported Photo and signature proof-of-service capture | Core strength Photo capture and e-signature collection |
| On-device customer, site and asset historyMobile Field Execution | Supported Mobile app with job history and site notes | Core strength Schedule, work order and customer detail access on device |
| Electronic time trackingMobile Field Execution | Supported Electronic timesheets | Core strength Time and materials logging |
| Work order lifecycle managementWork Order & Asset Maintenance | Supported | Core strength |
| Service contracts & entitlement managementWork Order & Asset Maintenance | Supported Contract and asset history, automated service reminders | Core strength Maintenance agreements and contracts |
| Recurring service agreement / membership billingBilling, Invoicing & Payments | Partial Contract and asset history tracked; no explicit recurring billing engine documented | Supported |
| Online booking widgetCustomer Experience & Communication | Supported Customer portal for job requests | Core strength Customer self-service appointment booking |
| Review and referral request automationCustomer Experience & Communication | Not evidenced | Partial Post-engagement customer surveys, not review/referral requests specifically |
| Team timesheets and time trackingContractor & Workforce Management | Supported Electronic timesheets | Partial Time/materials logging is job-level |
| Field service KPI dashboardsReporting, AI & Business Intelligence | Supported Fleet dashboards, cash flow and profitability reporting | Partial Copilot-generated summaries aid visibility; no dedicated FSM KPI dashboard documented |
Both grade identically on the other 22 capabilities — see each product's full profile: BigChange, Microsoft Dynamics 365 Field Service.
BigChange vs Microsoft Dynamics 365 Field Service — FAQs
Is BigChange or Microsoft Dynamics 365 Field Service better for ERP integration?
They state different ERP coverage: BigChange lists Xero, QuickBooks; Microsoft Dynamics 365 Field Service lists Microsoft Dynamics 365, SAP.
Which is cheaper, BigChange or Microsoft Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service publishes a starting rate ($105/user/mo); BigChange prices by quote, so a like-for-like number requires asking both.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what BigChange and Microsoft Dynamics 365 Field Service should each cost you — and whether a third option belongs on your shortlist.