BigChange
by BigChange · Field Service
All-in-one job management platform for mobile and field service businesses.
- Works with
- Xero, Sage, QuickBooks
- Deployment
- Cloud
- Company size
- Small business, Mid-market
- Pricing
- Quote-based
- Headquarters
- Leeds, United Kingdom
Overview
BigChange is a UK-based field service management platform that combines CRM, job scheduling, mobile workforce management, vehicle tracking and invoicing in a single system, aimed at trades and mobile service businesses such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental. The platform is delivered as an office web app paired with a mobile app for field engineers, replacing paper-based job sheets with digital worksheets, forms, proof-of-service capture, and customer portals.
BigChange's back-office finance capabilities include quoting, invoicing, and cash-flow tracking, with two-way integrations to accounting systems (notably Xero, and also Sage) so that completed job data -- time, travel, labour and parts -- and invoices/payments can flow between BigChange and the accounting ledger without duplicate data entry. The company states integrations can be set up either via its web services library for self-service (DIY) integration or through its Professional Services team for bespoke connections, and it also offers a REST API for custom system integration.
Founded in Leeds, UK, BigChange has grown into one of the UK's established field service software vendors, reporting over 2,200 business customers, and in October 2024 was acquired by Simpro Group, joining sister brands AroFlo, ClockShark and Simpro to form a larger global field-service software group. BigChange has also introduced an AI layer branded "Lightning," adding natural-language query, automated technician briefings, and automated job documentation on top of the core job-management platform.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
CRM & Sales
Customer and site data plus sales pipeline management.
- 360-degree customer, site and contract view
- Sales pipeline and opportunity tracking
- Digital quotes and proposals with e-acceptance
- Contract and asset history per customer
Job Scheduling & Dispatch
Planning and optimising field workforce activity.
- Drag-and-drop job scheduling
- Workforce and route optimisation
- Real-time job status tracking
- Automated booking confirmations and calendar invites
- Live ETA alerts to customers
Mobile Field App
Digital job execution tools for engineers on site.
- Mobile app with job history and site notes
- Digital worksheets and step-by-step job capture
- Risk assessments and method statement sign-off
- Photo and signature proof-of-service capture
- Electronic timesheets
- Asset scheduling and inspection tracking
Vehicle & Driver Tracking
Fleet visibility and driver safety monitoring.
- Real-time GPS vehicle tracking
- Driver behaviour monitoring (speeding, harsh braking/acceleration)
- Fleet dashboards
- Optional AI dashcams (add-on)
Finance & Invoicing
Job-to-cash workflow and accounting connectivity.
- Job-based quoting and invoicing
- Cash flow and profitability reporting
- Integrated payment collection
- Two-way sync of invoices, payments and contacts with Xero and Sage
- Intelligent matching of purchase invoices to purchase orders
Customer Experience
Self-service and communication tools for end customers.
- Customer portal for job requests, tracking and job card downloads
- Automated service reminders
- Two-way customer messaging
AI & Business Intelligence
AI agents (branded "Lightning") layered on the core platform.
- JustAsk natural-language business intelligence queries
- FieldReady automated technician process training
- JobReady pre-job briefings from site history
- JobScribe real-time job documentation/transcription
- JobBrief automated post-job customer updates
Common use cases
- Replacing paper job sheets with a single digital job management system for a trades/field service business
- Syncing completed job time, travel, labour and parts data into Xero or Sage without re-keying
- Giving customers self-service job tracking and job card downloads via a portal
- Tracking vehicle location and driver behaviour across a field service fleet
- Capturing risk assessments, photos and signatures as proof of service for compliance
- Using natural-language AI queries to get business performance answers without building reports
- Scaling a growing field service operation (e.g. from a handful of engineers to dozens) on one platform
Strengths & considerations
Strengths
- Combines CRM, scheduling, mobile workforce, vehicle tracking and invoicing in one platform rather than separate point tools
- Two-way accounting sync (Xero, Sage) purpose-built around field service job data (time, travel, labour, parts)
- UK-founded and UK-focused, with strong presence among British trades and service SMEs
- Newer "Lightning" AI layer (JustAsk, FieldReady, JobReady, JobScribe, JobBrief) automating admin tasks specific to field service workflows
- Backed by Simpro Group scale (sister brands AroFlo, ClockShark, Simpro) following its October 2024 acquisition
ERP integrations
Automatic invoice push from BigChange to Xero, contact sync, and invoice payment status sync between systems
Syncs completed job data (time, travel, labour, parts) and invoices between BigChange and Sage
Listed by BigChange among supported accounting integrations alongside Xero and Sage
Pricing
BigChange does not publish fixed pricing on its own site; prospects must request a quote/demo. Third-party listings cite tiered per-user monthly pricing, but figures vary across sources and are not independently confirmed on the vendor site. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS with companion mobile app
- Mobile app
- Yes
- Languages
- English
About the vendor
- Headquarters
- Leeds, United Kingdom
- Ownership
- Part of Simpro Group (acquired October 2024)
Alternatives to BigChange in Field Service
BigChange — frequently asked questions
Does BigChange integrate with Sage or other accounting systems?
Yes. BigChange offers two-way integrations with Xero and Sage, syncing invoices, payments, contacts and completed job data (time, travel, labour, parts) so finance teams avoid duplicate data entry. It also lists QuickBooks among supported accounting integrations and provides a REST API and web-services library for custom or DIY connections.
How much does BigChange cost?
BigChange does not publish fixed pricing on its own website; pricing is quote-based and provided after a demo request. Third-party software marketplaces list varying per-user monthly tiers, but exact current pricing should be confirmed directly with BigChange.
Who is BigChange designed for?
BigChange targets mobile and field service businesses in trades such as plumbing, heating, HVAC, electrical, fire and security, facilities management, and equipment rental, typically small and mid-sized service companies managing engineers, vehicles and jobs in the field.
Is BigChange part of a larger company?
Yes. BigChange was acquired by Simpro Group in October 2024 and now sits alongside sister field-service brands AroFlo and ClockShark within that group.
Evaluating Field Service?
Tell us your ERP and requirements and we'll send an independent shortlist — including BigChange and the best-fit alternatives — with honest pros and cons.