BigChange vs ServiceMax
field service head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Small business, Mid-market | Mid-market, Enterprise |
| Stated ERP integrations | Xero, QuickBooks | SAP, Oracle Fusion Cloud, Microsoft Dynamics 365 |
| Vendor | BigChange | ServiceMax (a PTC Technology) |
Our take
Where BigChange leads
- Stronger evidenced coverage on 18 of the 38 capabilities where they differ (led by route and travel-time optimization and digital quote / estimate builder).
- Stated Xero, QuickBooks integration the alternative doesn't list.
Where ServiceMax leads
- Stronger evidenced coverage on 20 of the 38 capabilities where they differ (led by skill- and certification-based job matching and recurring and multi-visit job scheduling).
- Stated SAP, Oracle Fusion Cloud, Microsoft Dynamics 365 integration the alternative doesn't list.
Where they differ
The 38 capabilities (of 55 in the field service taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Skill- and certification-based job matchingScheduling & Dispatch | Not evidenced | Core strength |
| Route and travel-time optimizationScheduling & Dispatch | Core strength | Not evidenced |
| Recurring and multi-visit job schedulingScheduling & Dispatch | Not evidenced | Core strength Project-based scheduling for multi-visit jobs |
| Offline-capable mobile appMobile Field Execution | Not evidenced | Core strength |
| Time-, usage- or condition-based maintenance triggersWork Order & Asset Maintenance | Not evidenced | Core strength Time, frequency and condition-based maintenance triggers |
| Digital quote / estimate builderQuoting, Estimating & Sales | Core strength Digital quotes and proposals with e-acceptance | Not evidenced |
| Customer and opportunity pipeline trackingQuoting, Estimating & Sales | Core strength Sales pipeline and opportunity tracking | Not evidenced |
| Field and office invoicingBilling, Invoicing & Payments | Core strength Job-based quoting and invoicing | Not evidenced |
| Automated invoice/payment sync to accounting or ERPBilling, Invoicing & Payments | Core strength Two-way sync of invoices, payments and contacts with Xero and Sage; intelligent PO matching | Not evidenced |
| Van / truck stock trackingParts, Inventory & Logistics | Not evidenced | Core strength Trunk stock |
| Warehouse / depot stock visibilityParts, Inventory & Logistics | Not evidenced | Core strength Multi-location inventory visibility (depots, trunk stock) |
| Parts requisition and replenishment workflowsParts, Inventory & Logistics | Not evidenced | Core strength Parts planning and replenishment |
| Depot repair and returns / RMA managementParts, Inventory & Logistics | Not evidenced | Core strength Depot repair management, returns and core exchange tracking |
| Customer self-service portalCustomer Experience & Communication | Core strength Customer portal for job requests, tracking and job card downloads | Not evidenced |
| Automated appointment / arrival notificationsCustomer Experience & Communication | Core strength Automated booking confirmations, calendar invites and live ETA alerts | Not evidenced |
| Built on a native CRM platformPlatform & Integrations | Not evidenced | Core strength Built natively on the Salesforce Platform |
| Real-time GPS technician trackingMobile Field Execution | Supported Real-time GPS vehicle tracking | Not evidenced |
| On-device customer, site and asset historyMobile Field Execution | Supported Mobile app with job history and site notes | Not evidenced |
| Electronic time trackingMobile Field Execution | Supported Electronic timesheets | Not evidenced |
| Preventive maintenance plan templatesWork Order & Asset Maintenance | Partial Asset scheduling and inspection tracking; no explicit PM plan templates | Core strength PM plan templates |
| IoT-based proactive asset alertsWork Order & Asset Maintenance | Not evidenced | Supported Meter readings and usage-based triggers |
| Online and in-field card/ACH payment collectionBilling, Invoicing & Payments | Supported Integrated payment collection | Not evidenced |
| Job costing and profitability trackingBilling, Invoicing & Payments | Supported Cash flow and profitability reporting | Not evidenced |
| Two-way customer messagingCustomer Experience & Communication | Supported | Not evidenced |
| Online booking widgetCustomer Experience & Communication | Supported Customer portal for job requests | Not evidenced |
| Team timesheets and time trackingContractor & Workforce Management | Supported Electronic timesheets | Not evidenced |
| Custom / ad-hoc report builderReporting, AI & Business Intelligence | Not evidenced | Supported |
| Natural-language business queriesReporting, AI & Business Intelligence | Core strength JustAsk natural-language business intelligence queries | Partial ServiceMax AI chat; no dedicated NL query product documented |
| AI-driven schedule optimizationScheduling & Dispatch | Supported Workforce and route optimisation in scheduling | Core strength AI-driven scheduling recommendations |
| Real-time dispatcher consoleScheduling & Dispatch | Supported Real-time job status tracking | Core strength Map-based dispatcher console with location awareness |
| SLA-based dispatch prioritizationScheduling & Dispatch | Not evidenced | Partial Entitlement tracking implies SLA coverage; no explicit SLA-based dispatch prioritisation documented |
| Photo and e-signature captureMobile Field Execution | Supported Photo and signature proof-of-service capture | Partial Electronic signature capture; no explicit photo capture documented |
| Work order lifecycle managementWork Order & Asset Maintenance | Supported | Core strength |
| Service contracts & entitlement managementWork Order & Asset Maintenance | Supported Contract and asset history, automated service reminders | Core strength Warranty/entitlement tracking, service contracts and entitlements management |
| Recurring service agreement / membership billingBilling, Invoicing & Payments | Partial Contract and asset history tracked; no explicit recurring billing engine documented | Supported |
| Unified scheduling of employees and contractorsContractor & Workforce Management | Not evidenced | Partial Shift and crew management |
| Field service KPI dashboardsReporting, AI & Business Intelligence | Supported Fleet dashboards, cash flow and profitability reporting | Core strength Field service KPI dashboards and reporting |
| Native or prebuilt ERP/accounting syncPlatform & Integrations | Core strength Native integrations with Xero, Sage and QuickBooks | Supported iPaaS connectors (SAP Open Connectors, Jitterbit, Workato) to SAP, Oracle and Dynamics |
Both grade identically on the other 17 capabilities — see each product's full profile: BigChange, ServiceMax.
BigChange vs ServiceMax — FAQs
Is BigChange or ServiceMax better for ERP integration?
They state different ERP coverage: BigChange lists Xero, QuickBooks; ServiceMax lists SAP, Oracle Fusion Cloud, Microsoft Dynamics 365.
Which is cheaper, BigChange or ServiceMax?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what BigChange and ServiceMax should each cost you — and whether a third option belongs on your shortlist.