ServiceMax vs ServiceTitan
field service head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Stated ERP integrations | SAP, Oracle Fusion Cloud, Microsoft Dynamics 365 | QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica |
| Vendor | ServiceMax (a PTC Technology) | ServiceTitan, Inc. |
Our take
Where ServiceMax leads
- Stronger evidenced coverage on 17 of the 38 capabilities where they differ (led by skill- and certification-based job matching and offline-capable mobile app).
- Stated SAP, Oracle Fusion Cloud, Microsoft Dynamics 365 integration the alternative doesn't list.
Where ServiceTitan leads
- Stronger evidenced coverage on 21 of the 38 capabilities where they differ (led by route and travel-time optimization and real-time gps technician tracking).
- Stated QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica integration the alternative doesn't list.
Where they differ
The 38 capabilities (of 55 in the field service taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Skill- and certification-based job matchingScheduling & Dispatch | Core strength | Not evidenced |
| Route and travel-time optimizationScheduling & Dispatch | Not evidenced | Core strength Technician GPS tracking and routing |
| Offline-capable mobile appMobile Field Execution | Core strength | Not evidenced |
| Real-time GPS technician trackingMobile Field Execution | Not evidenced | Core strength |
| Preventive maintenance plan templatesWork Order & Asset Maintenance | Core strength PM plan templates | Not evidenced |
| Time-, usage- or condition-based maintenance triggersWork Order & Asset Maintenance | Core strength Time, frequency and condition-based maintenance triggers | Not evidenced |
| Flat-rate / good-better-best pricebookQuoting, Estimating & Sales | Not evidenced | Core strength Job costing and pricebook |
| Customer and opportunity pipeline trackingQuoting, Estimating & Sales | Not evidenced | Core strength CRM records, call booking software |
| Point-of-sale financing and upsell optionsQuoting, Estimating & Sales | Not evidenced | Core strength Integrated consumer financing at point of sale |
| Field and office invoicingBilling, Invoicing & Payments | Not evidenced | Core strength |
| Online and in-field card/ACH payment collectionBilling, Invoicing & Payments | Not evidenced | Core strength Mobile payment collection |
| Job costing and profitability trackingBilling, Invoicing & Payments | Not evidenced | Core strength |
| Automated invoice/payment sync to accounting or ERPBilling, Invoicing & Payments | Not evidenced | Core strength Accounting integrations: QuickBooks, Sage Intacct, Xero |
| Van / truck stock trackingParts, Inventory & Logistics | Core strength Trunk stock | Not evidenced |
| Warehouse / depot stock visibilityParts, Inventory & Logistics | Core strength Multi-location inventory visibility (depots, trunk stock) | Not evidenced |
| Parts requisition and replenishment workflowsParts, Inventory & Logistics | Core strength Parts planning and replenishment | Not evidenced |
| Depot repair and returns / RMA managementParts, Inventory & Logistics | Core strength Depot repair management, returns and core exchange tracking | Not evidenced |
| Customer self-service portalCustomer Experience & Communication | Not evidenced | Core strength |
| Automated appointment / arrival notificationsCustomer Experience & Communication | Not evidenced | Core strength |
| Online booking widgetCustomer Experience & Communication | Not evidenced | Core strength Online booking widget |
| Generative AI agents for admin & summary automationReporting, AI & Business Intelligence | Core strength ServiceMax AI chat and automated actions | Not evidenced |
| Built on a native CRM platformPlatform & Integrations | Core strength Built natively on the Salesforce Platform | Not evidenced |
| Multi-location / franchise supportPlatform & Integrations | Not evidenced | Core strength Multi-location / franchise reporting |
| On-device customer, site and asset historyMobile Field Execution | Not evidenced | Supported Pop-up customer history at call booking |
| IoT-based proactive asset alertsWork Order & Asset Maintenance | Supported Meter readings and usage-based triggers | Not evidenced |
| Digital quote / estimate builderQuoting, Estimating & Sales | Not evidenced | Supported Comparison-based good/better/best pricing presentations |
| AI-driven schedule optimizationScheduling & Dispatch | Core strength AI-driven scheduling recommendations | Supported Capacity planning and scheduling optimization |
| SLA-based dispatch prioritizationScheduling & Dispatch | Partial Entitlement tracking implies SLA coverage; no explicit SLA-based dispatch prioritisation documented | Not evidenced |
| Recurring and multi-visit job schedulingScheduling & Dispatch | Core strength Project-based scheduling for multi-visit jobs | Supported Membership/service agreement management implies recurring visits |
| Photo and e-signature captureMobile Field Execution | Partial Electronic signature capture; no explicit photo capture documented | Supported Photo and video capture; no explicit e-signature documented |
| Work order lifecycle managementWork Order & Asset Maintenance | Core strength | Supported Real-time job status tracking |
| Recurring service agreement / membership billingBilling, Invoicing & Payments | Supported | Core strength Membership/service agreement management |
| Review and referral request automationCustomer Experience & Communication | Not evidenced | Partial Marketing automation and campaign tracking |
| Unified scheduling of employees and contractorsContractor & Workforce Management | Partial Shift and crew management | Not evidenced |
| Team timesheets and time trackingContractor & Workforce Management | Not evidenced | Partial Payroll integration implies time data capture |
| Custom / ad-hoc report builderReporting, AI & Business Intelligence | Supported | Core strength |
| Natural-language business queriesReporting, AI & Business Intelligence | Partial ServiceMax AI chat; no dedicated NL query product documented | Not evidenced |
| Native or prebuilt ERP/accounting syncPlatform & Integrations | Supported iPaaS connectors (SAP Open Connectors, Jitterbit, Workato) to SAP, Oracle and Dynamics | Core strength |
Both grade identically on the other 17 capabilities — see each product's full profile: ServiceMax, ServiceTitan.
ServiceMax vs ServiceTitan — FAQs
Is ServiceMax or ServiceTitan better for ERP integration?
They state different ERP coverage: ServiceMax lists SAP, Oracle Fusion Cloud, Microsoft Dynamics 365; ServiceTitan lists QuickBooks, Sage Intacct, Xero, NetSuite, Acumatica.
Which is cheaper, ServiceMax or ServiceTitan?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what ServiceMax and ServiceTitan should each cost you — and whether a third option belongs on your shortlist.