ServiceTitan
by ServiceTitan, Inc. · Field Service
Cloud operating system for residential and commercial trades: scheduling, dispatch, sales and accounting.
- Works with
- QuickBooks Online, QuickBooks Desktop, Sage Intacct, Xero
- Deployment
- Cloud
- Company size
- Small business, Mid-market, Enterprise
- Pricing
- Quote-based
- Founded
- 2007
- Headquarters
- Glendale, California, United States
Overview
ServiceTitan is a cloud-based field service management platform built for residential and commercial trades contractors, including HVAC, plumbing, electrical, roofing, garage door, chimney sweep, pest control, and other home and commercial service businesses. The company markets it as an all-in-one "operating system for the trades."
The platform covers the full contractor workflow: call booking and CRM, scheduling and dispatch, mobile technician apps, estimating and job costing, service agreements, marketing automation, financing, and reporting/analytics. It is used by both owner-operator residential shops and larger commercial and multi-location/franchise operations.
Because ServiceTitan is a field-operations platform rather than a general ledger, it is typically layered on top of an existing accounting system. ServiceTitan publishes native integrations with QuickBooks Online, QuickBooks Desktop, and Sage Intacct, plus construction-specific accounting systems (Viewpoint Vista, Viewpoint Spectrum, Foundation Software), with CSV/journal-entry export as a fallback for other back-office systems. The Sage Intacct integration is positioned specifically for larger, multi-location and franchised trades businesses that need centralized financial visibility across locations.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Call Booking & CRM
Tools for capturing and converting inbound service requests.
- Call booking software with pop-up customer history
- Customer relationship management (CRM) records
- Call recording and tracking
- Customer self-service portal
- Online booking widget
Scheduling & Dispatch
Assigning and routing technicians to jobs.
- Drag-and-drop dispatch board
- Technician GPS tracking and routing
- Capacity planning and scheduling optimization
- Automated customer appointment reminders
- Dispatch dashboard and real-time job status
Field Operations & Mobile
Mobile tools for technicians in the field.
- Mobile app for technicians (estimates, invoicing, payments)
- Job costing and pricebook
- Digital forms and checklists
- Photo and video capture on jobs
- Equipment and asset tracking
Sales & Marketing
Tools to generate and convert leads.
- Marketing automation and campaign tracking
- Marketing ROI reporting by channel
- Comparison-based good/better/best pricing presentations
- Membership/service agreement management
- Integrated consumer financing at point of sale
Financial Management & Accounting
Invoicing, payments and accounting sync.
- Invoicing and mobile payment collection
- Accounting integrations (QuickBooks, Sage Intacct, Xero)
- Payroll integration
- Accounts receivable tracking
- Journal entry / general CSV export for unsupported accounting systems
Reporting & Business Intelligence
Dashboards and analytics across the business.
- Custom reporting dashboards
- Real-time business performance metrics
- Technician and call-booker performance scorecards
- Multi-location / franchise reporting
Common use cases
- Dispatching and routing technicians across same-day residential HVAC, plumbing or electrical calls
- Running a commercial multi-location trades business with centralized financial reporting through Sage Intacct
- Syncing field invoicing and payments into QuickBooks Online or QuickBooks Desktop without manual re-entry
- Tracking marketing spend and ROI by channel for a growing residential services company
- Managing recurring service agreements and equipment replacement opportunities for maintenance contracts
- Offering point-of-sale financing options to residential customers during the sales call
- Giving franchise or multi-branch owners a consolidated view of job costing and profitability across locations
Strengths & considerations
Strengths
- Purpose-built specifically for residential and commercial trades contractors rather than general field service or professional services
- Combines call booking/CRM, dispatch, mobile field execution, marketing and financing in one platform rather than requiring separate point tools
- Native Sage Intacct integration aimed at larger, multi-location and franchised trades operations needing consolidated financials across locations
ERP integrations
Positioned for large, multi-location and franchised trades businesses; syncs transactions across offices/locations
Pricing
ServiceTitan does not publish prices; the pricing page lists Starter, Essentials and "The Works" tiers with a "Request Pricing" call to action. Per-technician subscription plus implementation fees, sold via sales-assisted demo/quote. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (multi-tenant)
- Mobile app
- Yes
- Languages
- English
About the vendor
- Founded
- 2007
- Headquarters
- Glendale, California, United States
- Employees
- ~3,000
- Ownership
- Public (NASDAQ: TTAN)
Alternatives to ServiceTitan in Field Service
ServiceTitan — frequently asked questions
Does ServiceTitan integrate with QuickBooks or Sage Intacct?
Yes. ServiceTitan has native, bi-directional integrations with QuickBooks Online, QuickBooks Desktop, and Sage Intacct, syncing invoices, payments and other transactions to reduce manual data entry. The Sage Intacct integration is aimed particularly at larger, multi-location and franchised trades businesses.
Does ServiceTitan integrate with NetSuite, Microsoft Dynamics, SAP or Acumatica?
ServiceTitan does not publish a native, certified integration with NetSuite, Microsoft Dynamics or SAP. It does list Acumatica among its accounting integrations on its integrations page, alongside construction accounting systems like Viewpoint Vista and Viewpoint Spectrum. For other systems, ServiceTitan supports journal-entry and general CSV export.
How much does ServiceTitan cost?
ServiceTitan does not publish pricing publicly. It sells through a sales-assisted demo and quote process across Starter, Essentials, and "The Works" tiers, typically priced per technician per month plus a separate implementation fee.
Who is ServiceTitan built for?
ServiceTitan targets residential and commercial trades contractors such as HVAC, plumbing, electrical, roofing, garage door, pest control and fire & life safety businesses, ranging from single-location shops to large multi-location and franchised operations.
Evaluating Field Service?
Tell us your ERP and requirements and we'll send an independent shortlist — including ServiceTitan and the best-fit alternatives — with honest pros and cons.