Jacksonville, United States · North America · 200+ employees
Built-for-NetSuite warehouse management and inventory solution serving 2,800+ customers in 40+ countries.
Partner Level
Authorized
NetSuite certified
Company Size
Mid-Market
51–500 employees
Region
North America
United States
NetSuite Products
3
specialisations
Built-for-NetSuite warehouse management and inventory solution serving 2,800+ customers in 40+ countries.
RF-SMART is a NetSuite Authorized Partner based in Jacksonville, United States, serving clients across the North America region. They specialise in NetSuite WMS, NetSuite ERP, NetSuite Manufacturing, and work with organisations in Manufacturing, Wholesale Distribution, Food & Beverage.
RF-SMART is a Built-for-NetSuite warehouse management and inventory solution headquartered in Jacksonville, Florida. As a NetSuite Technology Partner and division of ICS, RF-SMART is built natively in NetSuite, eliminating the need for separate servers, databases or middleware. The product is used by 2,800+ customers across 40+ countries and is the leading third-party WMS on the NetSuite SuiteApp marketplace.
How to shortlist, scope, and negotiate with NetSuite system integrators — ~30 pages, independent, vendor-neutral.
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Real NetSuite implementations delivered by RF-SMART — summarised from case studies published on their website, with only the figures the original source reports.
United States33% fewer staff days reductionPaper-based warehouse processes and a third-party shipping solution
Oracle NetSuite
2.6% to 1.8%
cancellation rate
8 weeks to 4 weeks
fulfillment window
1-2 hours to 30 minutes or less
batch order packing
Challenge: Picking at MacKenzie-Childs was manual and paper-based, which slowed fulfilment during sharp seasonal volume spikes. Packing and shipping were also slow, and bulk orders required inefficient item-by-item handling.
Read moreCollapseSolution: The company implemented RF-SMART's warehouse management and shipping products with native NetSuite integration. The rollout automated picking, consolidated workflows, enabled bulk label printing and allowed high-volume items to be pre-boxed.
Results: Fulfilment time fell 78%, with the seasonal window shortening from eight weeks to four, and cancellation rates dropped from 2.6% to 1.8%. The company processed 15% more transactions using 33% fewer staff days.
“RF-SMART Shipping helped us save a month in fulfillment time. What was taking eight weeks in years prior, now took four weeks, even with more volume.”Original case study ↗
Unnamed third-party shipping solutionNetSuite ERP
1,000
weekly packages
67%
printing time decrease
100%
inventory record accuracy
Challenge: Optimal Health Systems, a 40-year-old supplements maker shipping about 1,000 packages weekly across 70+ products, printed domestic labels in 2-3 minutes each, carried inconsistent inventory data, and had no automated FIFO picking for expiration-dated goods, producing frequent partial shipments and backorders.
Read moreCollapseSolution: The company deployed RF-SMART WMS and RF-SMART Shipping on NetSuite in two weeks, adding FIFO picking logic, bin management, and scan-led shipping workflows with real-time inventory visibility in the ERP.
Results: Printing time fell 67%, domestic label printing dropped to under one minute, inventory records reached 100% accuracy, and the company now consistently meets its 48-hour fulfillment target with fewer backorders and partial shipments.
“RF-SMART Shipping is much faster. It is so much easier and cleaner than our previous solution.”Original case study ↗
Legacy WMS that failed to deliver promised functionality and never went liveNetSuite ERP
75%
picking time decrease
40%
shipping speed increase
30 minutes
training time per employee
Challenge: Thunderworks came out of a failed WMS implementation that never went live: staff could not scan multiple UPC types or master/inner case quantities, there was no lot tracking for expiration dates, and product locations lived in employees' heads.
Read moreCollapseSolution: The company implemented RF-SMART WMS on NetSuite — covering receiving, putaway, cycle counting, bin management, lot/serial tracking and batch picking — plus RF-SMART Shipping with a pack station and automated carrier selection.
Results: Picking times fell 75%, shipping speed rose 40%, new employees train in 30 minutes, inventory is now counted daily rather than in two-day monthly counts, and seven peak-season warehouse positions were eliminated.
“Using bins, we know exactly where each item is in our warehouse - no more individual knowledge.”Original case study ↗
United StatesHomegrown processes and a mix of supply-chain tools with poor communication between themNetSuite ERP
approximately $68,000
annual savings
120,000+
annual shipments
82.5% (2019)
mis shipment decrease
Challenge: Chicago Music Exchange ran its warehouse on homegrown processes and disconnected supply-chain tools, and onboarding a new warehouse employee took over two months. The retailer ships more than 120,000 packages a year across e-commerce and storefront channels.
Read moreCollapseSolution: The company implemented RF-SMART warehouse management and shipping on top of its NetSuite ERP, replacing manual processes with barcode-driven workflows integrated with the ERP.
Results: Mis-shipments fell 82.5% in 2019, shipment processing dropped to under 20 minutes, and the company reports annual savings of roughly $68,000, freeing staff to focus on the storefront.
Original case study ↗United StatesAn outdated legacy warehouse system (not named)Oracle NetSuite
$100,000
estimated annual impact
$1M
inventory value managed
95%
inventory accuracy after
Challenge: HC Brands ran at 60% inventory accuracy with no real-time visibility. Orders containing between 1 and 100 items on different production timelines could not be consolidated for shipment, and a directed-bin approach limited how far the operation could scale.
Read moreCollapseSolution: RF-SMART's warehouse management system was integrated directly with NetSuite to handle bin transfers, inventory counting, directed moves and transfer orders. Custom workflow automation matches completed items to their order and notifies staff when an order is ready to ship.
Results: Inventory accuracy moved from 60% to 95%, which the partner ties to faster inventory turnover and an estimated $100,000 annual impact. HC Brands reports visibility across both facilities and control over roughly $1M of inventory.
Original case study ↗United StatesUnnamed shipping solution whose multi-step process and frequent glitches cut shipment capacity by 70%NetSuite ERP
33% more packages per 8-hour shift
top packer output increase
over 50%
package processing time decrease
70%
prior solution christmas shipment decrease
Challenge: Wilson Combat, a Berryville, Arkansas firearms manufacturer shipping thousands of packages daily in peak season from a 12,000 sq ft warehouse, faced strict adult-signature compliance rules while its shipping software's glitches had cut Christmas-season shipment capacity by 70%.
Read moreCollapseSolution: The company, already running RF-SMART WMS inside NetSuite, added RF-SMART Shipping for its rules engine, NetSuite integration, and configurable exception handling for regulated shipments.
Results: Average package processing time fell by more than 50%, the top packer's output rose 33% per 8-hour shift, and the compliance-related errors of the old system were eliminated.
“RF-SMART has proven itself as a long-term, scalable partner that can grow alongside our thriving business.”Original case study ↗
2 more RF-SMART stories feature in our library. Browse all NetSuite case studies →
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