Infor Partners UK: Implementation Consultants & Service Providers

Selecting the right implementation partner is arguably the most consequential decision in an ERP project — more important than the software selection itself. A strong partner with deep Infor expertise and industry knowledge can deliver a successful implementation on a challenging platform; a weak partner can turn even a well-suited ERP into a failed project.

This page provides an independent overview of the Infor partner ecosystem in the United Kingdom, covering the types of partners available, major UK Infor consultancies, what to look for in a partner, and how to structure your engagement for the best outcome.

Need help finding the right Infor partner? Our advisors can provide independent recommendations based on your industry, size, and requirements — we are not affiliated with any implementation partner.

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Types of Infor Partners in the UK

Infor's UK partner ecosystem includes several categories of service providers:

Implementation Partners

These partners deliver full ERP implementation projects — from requirements gathering and system design through configuration, data migration, testing, training, and go-live support. They are the most important partner category for organisations deploying Infor for the first time or migrating from an older Infor/Lawson system to CloudSuite.

Managed Services Partners

These partners provide ongoing support and administration after go-live. Services typically include:

• Help desk and incident resolution
• System administration and user management
• Quarterly update testing and deployment
• Minor enhancements and configuration changes
• Performance monitoring and optimisation

Consulting Partners

Consulting firms that provide advisory services — ERP strategy, business process design, change management, and programme governance — without necessarily delivering the technical implementation themselves. These are often engaged alongside an implementation partner on larger projects.

Technology Partners

Specialist firms that provide complementary technology solutions that integrate with Infor, such as EDI providers, warehouse automation systems, document management, and business intelligence tools.

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Major Infor Partners Operating in the UK

Columbus

Specialisation: CloudSuite Industrial, Infor M3, manufacturing and distribution UK presence: Offices in the UK; established presence in Midlands and South East Strengths: Columbus has deep manufacturing industry expertise and is one of Infor's most experienced M3 and CloudSuite Industrial partners in Europe. They have a strong track record with UK food and beverage, chemicals, and discrete manufacturing companies. Typical engagement: Mid-market implementations for manufacturers in the 200–2,000 employee range. Considerations: Primarily focused on manufacturing verticals; less depth in healthcare or public sector.

Ciber / HCLTech

Specialisation: CloudSuite various; large-scale Infor implementations UK presence: UK offices; global delivery model with offshore resources in India Strengths: HCLTech (which acquired Ciber) has significant scale and a broad Infor practice covering multiple CloudSuite editions. They can staff large, complex implementations and provide managed services at scale. Typical engagement: Larger mid-market to enterprise implementations (500+ employees); multi-country rollouts from UK headquarters. Considerations: The global delivery model means a proportion of project work is delivered offshore. UK organisations should clarify the onshore/offshore resource mix and ensure sufficient UK-based consultants for workshops, training, and go-live support.

Infosys

Specialisation: Enterprise-scale Infor implementations UK presence: Major UK presence with offices across the country; significant offshore delivery capability Strengths: Infosys brings enterprise programme management discipline, deep technical capabilities, and the ability to staff very large implementations. Relevant for FTSE 250/350 organisations deploying Infor at scale. Typical engagement: Enterprise implementations (1,000+ employees); complex multi-entity, multi-country deployments. Considerations: Infosys is a generalist systems integrator — their Infor practice is one of many. Ensure you are engaging consultants with specific Infor CloudSuite or M3 experience, not general ERP consultants learning the platform on your project.

Accenture

Specialisation: Large-scale Infor and multi-vendor ERP transformations UK presence: Major UK presence Strengths: Accenture has the scale, programme management capability, and change management expertise for the largest and most complex Infor deployments. They are also one of the few partners capable of managing multi-vendor ERP landscapes where Infor sits alongside other systems. Typical engagement: Large enterprise (2,000+ employees); business transformation programmes where ERP is one component of a broader change initiative. Considerations: Accenture's rates are premium. The cost-benefit calculation makes most sense for large, complex programmes where programme management rigour and change management are as important as technical Infor expertise.

ICCG (International Centre for Competence Group)

Specialisation: M3 for food & beverage, chemicals, and distribution UK presence: European presence with UK coverage; typically serves UK clients from European offices Strengths: ICCG is a specialist Infor M3 partner with deep process manufacturing expertise. For UK food and beverage or chemical manufacturers, they bring industry-specific configuration knowledge that generalist partners often lack. Typical engagement: Mid-market M3 implementations (200–1,500 employees) in process manufacturing and distribution. Considerations: Smaller than the global SIs; may require supplementary resources for very large projects. UK-based consultant availability should be confirmed.

Godlan

Specialisation: CloudSuite Industrial (discrete manufacturing) UK presence: Primarily US-based; limited UK presence Strengths: One of Infor's most experienced CloudSuite Industrial partners globally. If your requirement is specifically CloudSuite Industrial (formerly SyteLine) for discrete manufacturing, Godlan has deep expertise. Typical engagement: Mid-market discrete manufacturing implementations. Considerations: Their UK presence is limited. UK organisations would likely receive a blended team of US-based and potentially UK-based or European consultants. Time zone differences and travel logistics should be factored in.

DXC Technology

Specialisation: CloudSuite, EAM, managed services UK presence: Strong UK presence; legacy HPE/CSC Infor practice Strengths: DXC has a significant Infor practice inherited from the CSC and HPE Enterprise Services lineage. They are particularly strong in managed services and application support for existing Infor customers. Typical engagement: Managed services contracts; migration projects from legacy Lawson to CloudSuite. Considerations: DXC has undergone significant organisational changes in recent years. Confirm the current state of their Infor practice, team stability, and UK-based resource availability.

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How to Select the Right Infor Partner

1. Prioritise Industry Expertise Over Size

A smaller partner with 20 successful M3 food and beverage implementations will outperform a global SI with 200 general ERP consultants but limited M3 food and beverage experience. Industry-specific configuration knowledge — recipe management, batch traceability, allergen tracking, quality management — cannot be substituted with general Infor skills.

2. Demand UK-Based References

Ask for references from UK organisations of similar size and industry. Speak to those references directly — not just the contacts the partner provides, but attempt to reach other customers through your network. Ask specifically about:

• Was the project delivered on time and on budget?
• How was the quality of the consultants assigned to the project?
• How responsive was the partner when issues arose?
• Would you choose the same partner again?

3. Understand the Proposed Team

Insist on meeting the specific consultants who will work on your project — not just the sales team and engagement manager. Key questions:

• How many years of M3 or CloudSuite experience does each consultant have?
• What is their industry background?
• Are they permanent employees of the partner or contractors?
• What percentage of the team is UK-based versus offshore?

4. Evaluate the Partner's Implementation Methodology

A good Infor partner should have a structured implementation methodology that includes:

• Requirements validation (not just requirements gathering — validating against Infor's standard capability)
• Conference room pilots (CRP) or iterative prototyping
• Data migration strategy and execution
• Integration design and testing
• User acceptance testing (UAT) approach
• Training strategy (train-the-trainer, direct training, or blended)
• Cutover planning and hypercare support

5. Negotiate Contract Terms Carefully

• Fixed-price vs. time-and-materials: Fixed-price contracts transfer risk to the partner but may result in scope trade-offs when challenges arise. Time-and-materials provides flexibility but requires strong project governance to control costs. Hybrid models (fixed-price for well-defined phases, T&M for less certain phases) are often the most pragmatic approach.
• Key personnel clauses: Include contractual protections that name the key consultants assigned to your project and require your consent before they are reassigned.
• Warranty period: Negotiate a post-go-live warranty period (typically 30–90 days) where the partner addresses defects at no additional cost.
• Knowledge transfer: Ensure the contract includes explicit obligations for knowledge transfer to your internal team, including documentation and training.

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Typical Engagement Models

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Frequently Asked Questions

How many certified Infor partners are there in the UK?

Infor's UK partner ecosystem is smaller than SAP's or Oracle's. There are approximately 10–15 partners with meaningful UK Infor delivery capability, though the precise number depends on how "UK presence" is defined. Some partners serve UK clients from European offices or with blended onshore/offshore teams.

Can I implement Infor without a partner?

Technically possible but strongly discouraged. Infor CloudSuite and M3 are complex enterprise systems that require deep product knowledge for successful configuration. Even organisations with internal IT teams typically engage a partner for at least the initial implementation. Some organisations build internal Infor capability over time and handle subsequent phases or enhancements internally.

Should I use the same partner for implementation and managed services?

There are arguments for and against. Using the same partner provides continuity — they understand your configuration and can support it efficiently. However, some organisations prefer to separate implementation and support to avoid vendor lock-in and to introduce fresh perspectives. A common compromise is to use the implementation partner for an initial managed services period (12–18 months) and then evaluate alternatives.

How do I know if a partner is genuinely certified by Infor?

Infor maintains a partner programme with Gold, Silver, and Bronze tiers. Ask the partner for their current Infor certification level and verify directly with Infor's partner team if in doubt. Certification level reflects the partner's investment in Infor-specific training and their track record of successful implementations, but it is not a guarantee of quality.

What if my implementation goes wrong?

If your relationship with your implementation partner breaks down, options include:

• Engaging Infor's customer success team to mediate
• Bringing in a second partner to assess the situation and provide a recovery plan
• Engaging an independent programme assurance firm to review the project
• In extreme cases, contractual remedies and termination (which is why contract terms matter)

Prevention is always better than cure. Strong governance, regular steering committee reviews, and early escalation of issues are the best protection against project failure.

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Need independent guidance on selecting an Infor partner? Our advisors can help you shortlist and evaluate partners based on your specific requirements — we are not affiliated with any implementation firm.

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Related pages:

• Infor CloudSuite UK Overview
• Infor M3 UK Overview
• SAP Partners UK
• Infor CloudSuite Costs
• Compare Infor