Workday Managed Service Providers

BPaaS (Business Process as a Service) and AMS (Application Management Services) partners run ongoing operations on your behalf after go-live — managed payroll processing, tenant configuration changes, release management for Workday's biannual updates, and general application support — so your internal team doesn't have to staff it.

Many organisations use a hybrid model — an internal admin for day-to-day configuration and a managed service provider for payroll processing, complex release testing, or overflow capacity. Smaller Workday tenants sometimes outsource the whole function rather than build in-house expertise for a system with only a handful of admins.

Not necessarily. Some organisations prefer a clean handover to a dedicated AMS specialist to get a second, independent set of eyes on the build and pricing that reflects steady-state support rather than project rates. Others prefer continuity with the firm that built the tenant. Compare both options before committing.