IBM Sterling Order Management vs NewStore
retail head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Tiered per-order-line SaaS subscription, plus on-premises/container licensing | Quote-based |
| Deployment | Cloud, On-premise, Hybrid | Cloud |
| Company size | SMB, Mid-market, Enterprise | — |
| Stated ERP integrations | None listed | SAP, NetSuite, Infor |
| Vendor | IBM | NewStore, Inc. |
Our take
Where IBM Sterling Order Management leads
- Stronger evidenced coverage on 11 of the 20 capabilities where they differ (led by delivery & pickup date promising and b2b / contract order management).
Where NewStore leads
- Stronger evidenced coverage on 9 of the 20 capabilities where they differ (led by offline transaction capability and clienteling & customer profiles).
- Stated SAP, NetSuite, Infor integration the alternative doesn't list.
Where they differ
The 20 capabilities (of 56 in the retail taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Delivery & pickup date promisingOrder Management & Fulfillment | Core strength Named flagship group: Intelligent Promising & Inventory Visibility | Not evidenced |
| B2B / contract order managementOrder Management & Fulfillment | Core strength Named flagship group: B2B Order Management | Not evidenced |
| Offline transaction capabilityStore Operations & POS | Not evidenced | Core strength Offline transaction capability with sync once connectivity resumes |
| Clienteling & customer profilesStore Operations & POS | Not evidenced | Core strength Named flagship group: Clienteling |
| Call center / customer service consolePlatform, Integration & AI | Core strength Named flagship group: Call Center & Customer Service | Not evidenced |
| Available-to-promise (ATP) calculationInventory & Allocation | Supported Fulfillment Optimizer and accurate delivery-date promising rely on real-time inventory visibility | Not evidenced |
| Task assignment, routing & trackingStore Operations & POS | Supported Store fulfillment tasks plus a managerial 'My tasks' dashboard with fulfillment SLAs | Not evidenced |
| Team messaging & communicationStore Operations & POS | Not evidenced | Supported Direct associate-to-customer messaging and a store inbox for team conversations |
| Performance dashboardsReporting & Analytics | Supported Managerial 'My tasks' dashboard with fulfillment SLAs; B2B account performance dashboards | Not evidenced |
| Conversational / natural-language analyticsReporting & Analytics | Supported Generative-AI call center assistant powered by watsonx.ai | Not evidenced |
| iPaaS / prebuilt ERP connectivityPlatform, Integration & AI | Supported Prebuilt IBM App Connect connector for Catalog items, Customers, Orders, Organizations, Shipments, Release orders | Not evidenced |
| Certified e-commerce platform integrationsPlatform, Integration & AI | Not evidenced | Supported E-commerce platform integrations: Shopify Plus, Magento, commercetools |
| Payment processor & tax engine integrationsPlatform, Integration & AI | Not evidenced | Supported Payment processor integrations (Adyen, Stripe); tax engine integrations (Avalara, Vertex) |
| Rules-based allocation engineInventory & Allocation | Partial Inventory segmentation / priority allocation named under B2B order management; no merchandising-level allocation engine | Not evidenced |
| Multi-node network visibilityInventory & Allocation | Supported Multi-site inventory management across stores and distribution | Core strength Real-time visibility across stores, warehouses, 3PLs and pop-ups |
| Promotional & clearance pricingPricing & Promotions | Not evidenced | Partial Item/order-level discounts and promotions applied at POS; no dedicated markdown/clearance pricing engine documented |
| Mobile / tablet-based point of saleStore Operations & POS | Supported Mobile check-out and client-handling | Core strength Named flagship group: Mobile Point of Sale, iPhone-based checkout with no additional terminal hardware |
| Public REST / GraphQL APIPlatform, Integration & AI | Supported REST API access | Core strength Named flagship group: Integrations & APIs, REST API architecture for integration with existing business systems |
| Event-driven webhooks / streamingPlatform, Integration & AI | Partial Documented Apache Kafka event-streaming integration | Not evidenced |
| Agentic AI assistantsPlatform, Integration & AI | Partial Generative-AI call center assistant (watsonx.ai) is the only documented agentic feature | Not evidenced |
Both grade identically on the other 36 capabilities — see each product's full profile: IBM Sterling Order Management, NewStore.
IBM Sterling Order Management vs NewStore — FAQs
Is IBM Sterling Order Management or NewStore better for ERP integration?
They state different ERP coverage: IBM Sterling Order Management lists no ERP integrations publicly; NewStore lists SAP, NetSuite, Infor.
Which is cheaper, IBM Sterling Order Management or NewStore?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what IBM Sterling Order Management and NewStore should each cost you — and whether a third option belongs on your shortlist.