Fluent Commerce vs NewStore
retail head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Mid-market, Enterprise | — |
| Stated ERP integrations | SAP | SAP, NetSuite, Infor |
| Vendor | Fluent Commerce | NewStore, Inc. |
Our take
Where Fluent Commerce leads
- Stronger evidenced coverage on 10 of the 22 capabilities where they differ (led by available-to-promise (atp) calculation and delivery & pickup date promising).
Where NewStore leads
- Stronger evidenced coverage on 12 of the 22 capabilities where they differ (led by mobile / tablet-based point of sale and offline transaction capability).
- Stated NetSuite, Infor integration the alternative doesn't list.
Where they differ
The 22 capabilities (of 56 in the retail taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Available-to-promise (ATP) calculationInventory & Allocation | Core strength Available-to-promise (ATP) calculation shared across digital and store channels | Not evidenced |
| Delivery & pickup date promisingOrder Management & Fulfillment | Core strength Named module: estimated delivery date display at listing and checkout | Not evidenced |
| Mobile / tablet-based point of saleStore Operations & POS | Not evidenced | Core strength Named flagship group: Mobile Point of Sale, iPhone-based checkout with no additional terminal hardware |
| Offline transaction capabilityStore Operations & POS | Not evidenced | Core strength Offline transaction capability with sync once connectivity resumes |
| Clienteling & customer profilesStore Operations & POS | Not evidenced | Core strength Named flagship group: Clienteling |
| Event-driven webhooks / streamingPlatform, Integration & AI | Core strength REST, GraphQL and webhook APIs on an event-driven microservices architecture | Not evidenced |
| Rules-based allocation engineInventory & Allocation | Supported Configurable buffers and allocation rules to reduce oversell | Not evidenced |
| Cycle counts & inventory auditsInventory & Allocation | Not evidenced | Supported Guided cycle counting with barcode scanning validation |
| Store-to-store & warehouse transfersInventory & Allocation | Not evidenced | Supported Store-to-store inventory transfers with pick-and-pack workflows |
| Curbside pickup & local deliveryOrder Management & Fulfillment | Supported Curbside pickup handling in Fluent Store | Not evidenced |
| Dropship order managementOrder Management & Fulfillment | Supported Drop-ship and marketplace vendor order routing | Not evidenced |
| Team messaging & communicationStore Operations & POS | Not evidenced | Supported Direct associate-to-customer messaging and a store inbox for team conversations |
| Conversational / natural-language analyticsReporting & Analytics | Supported GenAI conversational analytics for KPI tracking and issue detection | Not evidenced |
| Custom / low-code reportingReporting & Analytics | Supported Order Management Experience (OMX) low-code workflow and UI builder | Not evidenced |
| Agentic AI assistantsPlatform, Integration & AI | Supported MCP server for connecting AI agents to the platform | Not evidenced |
| Payment processor & tax engine integrationsPlatform, Integration & AI | Not evidenced | Supported Payment processor integrations (Adyen, Stripe); tax engine integrations (Avalara, Vertex) |
| Multi-node network visibilityInventory & Allocation | Supported Extends existing ERP/back-end inventory data into a unified availability hub | Core strength Real-time visibility across stores, warehouses, 3PLs and pop-ups |
| Promotional & clearance pricingPricing & Promotions | Not evidenced | Partial Item/order-level discounts and promotions applied at POS; no dedicated markdown/clearance pricing engine documented |
| Buy online, pickup in store (BOPIS)Order Management & Fulfillment | Supported Click-and-collect handled in Fluent Store | Core strength BOPIS with threshold rules; buy online, return in-store |
| Ship-from-store / ship-to-storeOrder Management & Fulfillment | Supported Ship-from-store order routing | Core strength Ship from store with guided picking/packing and barcode scanning |
| iPaaS / prebuilt ERP connectivityPlatform, Integration & AI | Partial Fluent Connect AI-assisted integration platform; no named ERP-specific templates documented | Not evidenced |
| Certified e-commerce platform integrationsPlatform, Integration & AI | Partial Shopify, BigCommerce, commercetools, Spryker and Adobe listed as technology partners; no named certified connector docs found | Supported E-commerce platform integrations: Shopify Plus, Magento, commercetools |
Both grade identically on the other 34 capabilities — see each product's full profile: Fluent Commerce, NewStore.
Fluent Commerce vs NewStore — FAQs
Is Fluent Commerce or NewStore better for ERP integration?
Both state integrations with SAP. NewStore additionally lists NetSuite, Infor. Always verify the connector against your ERP version with a reference customer.
Which is cheaper, Fluent Commerce or NewStore?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what Fluent Commerce and NewStore should each cost you — and whether a third option belongs on your shortlist.