Kibo Order Management vs NewStore
retail head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Usage-based (by order lines ingested) | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Mid-market, Enterprise | — |
| Stated ERP integrations | NetSuite, SAP, Microsoft Dynamics 365, Acumatica | SAP, NetSuite, Infor |
| Vendor | Kibo Commerce | NewStore, Inc. |
Our take
Where Kibo Order Management leads
- Stronger evidenced coverage on 10 of the 20 capabilities where they differ (led by available-to-promise (atp) calculation and delivery & pickup date promising).
- Stated Microsoft Dynamics 365, Acumatica integration the alternative doesn't list.
Where NewStore leads
- Stronger evidenced coverage on 10 of the 20 capabilities where they differ (led by mobile / tablet-based point of sale and offline transaction capability).
- Stated Infor integration the alternative doesn't list.
Where they differ
The 20 capabilities (of 56 in the retail taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Available-to-promise (ATP) calculationInventory & Allocation | Core strength Available-to-promise allocation from current and future stock | Not evidenced |
| Delivery & pickup date promisingOrder Management & Fulfillment | Core strength Pre-purchase estimated delivery date (EDD) calculation | Not evidenced |
| Dropship order managementOrder Management & Fulfillment | Core strength Dropship order management to expand assortment without holding inventory | Not evidenced |
| Mobile / tablet-based point of saleStore Operations & POS | Not evidenced | Core strength Named flagship group: Mobile Point of Sale, iPhone-based checkout with no additional terminal hardware |
| Offline transaction capabilityStore Operations & POS | Not evidenced | Core strength Offline transaction capability with sync once connectivity resumes |
| Clienteling & customer profilesStore Operations & POS | Not evidenced | Core strength Named flagship group: Clienteling |
| Agentic AI assistantsPlatform, Integration & AI | Core strength Named flagship group: AI Agents (Order Routing, Reverse Logistics, Forecasting, Customer Success, Analytics, Developer) | Not evidenced |
| Demand forecasting & replenishmentInventory & Allocation | Supported Forecasting Agent | Not evidenced |
| Cycle counts & inventory auditsInventory & Allocation | Not evidenced | Supported Guided cycle counting with barcode scanning validation |
| Store-to-store & warehouse transfersInventory & Allocation | Not evidenced | Supported Store-to-store inventory transfers with pick-and-pack workflows |
| Curbside pickup & local deliveryOrder Management & Fulfillment | Supported Curbside pickup and local delivery | Not evidenced |
| Team messaging & communicationStore Operations & POS | Not evidenced | Supported Direct associate-to-customer messaging and a store inbox for team conversations |
| Conversational / natural-language analyticsReporting & Analytics | Supported Analytics Agent | Not evidenced |
| Call center / customer service consolePlatform, Integration & AI | Supported CSR console for order and returns management | Not evidenced |
| Certified e-commerce platform integrationsPlatform, Integration & AI | Not evidenced | Supported E-commerce platform integrations: Shopify Plus, Magento, commercetools |
| Payment processor & tax engine integrationsPlatform, Integration & AI | Not evidenced | Supported Payment processor integrations (Adyen, Stripe); tax engine integrations (Avalara, Vertex) |
| Rules-based allocation engineInventory & Allocation | Partial Capacity thresholds and reservation/protection rules act as lightweight allocation controls; no dedicated merchandising allocation engine | Not evidenced |
| Promotional & clearance pricingPricing & Promotions | Not evidenced | Partial Item/order-level discounts and promotions applied at POS; no dedicated markdown/clearance pricing engine documented |
| Returns & reverse logistics orchestrationOrder Management & Fulfillment | Core strength Named module: Reverse Logistics, plus a dedicated Reverse Logistics Agent | Supported Omnichannel returns and exchanges processed in a single transaction |
| Public REST / GraphQL APIPlatform, Integration & AI | Supported Routing rules configurable via UI or API extensions; Developer Agent | Core strength Named flagship group: Integrations & APIs, REST API architecture for integration with existing business systems |
Both grade identically on the other 36 capabilities — see each product's full profile: Kibo Order Management, NewStore.
Kibo Order Management vs NewStore — FAQs
Is Kibo Order Management or NewStore better for ERP integration?
Both state integrations with NetSuite, SAP. Kibo Order Management additionally lists Microsoft Dynamics 365, Acumatica. NewStore additionally lists Infor. Always verify the connector against your ERP version with a reference customer.
Which is cheaper, Kibo Order Management or NewStore?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what Kibo Order Management and NewStore should each cost you — and whether a third option belongs on your shortlist.