Manhattan Active Omni
by Manhattan Associates · Retail
Cloud-native order management and omnichannel fulfillment platform for retailers
Updated August 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral.
- Deployment
- Cloud
- Company size
- Enterprise
- Pricing
- Quote-based
- Founded
- 1990
- Headquarters
- Atlanta, USA
Overview
Manhattan Active Omni is the cloud-native order management and omnichannel fulfillment platform from Manhattan Associates, a long-standing tier-1 supply chain software vendor founded in 1990. It centralises inventory visibility, order promising, fulfillment orchestration and post-purchase servicing so retailers can offer ship-to-home, buy-online-pickup-in-store, ship-from-store and curbside pickup from a single order and inventory record.
The platform is built on Manhattan's ActivePlatform architecture: cloud-native, microservices-based and API-first, delivered on a continuous, versionless release model rather than disruptive periodic upgrades. It is sold in three editions -- Essentials, Enterprise and Enterprise Premier -- with fulfillment sourcing sophistication, promising depth, customer-service features and analytics (Postgame Spotlight, Fulfillment Insights) expanding at each tier. ActiveAgents and Agent Foundry, Manhattan's agentic-AI tooling, are available as an add-on across editions.
Manhattan Active Omni has been named a Leader in The Forrester Wave for Order Management Systems six times, most recently Q1 2025. Publicly referenced customers include PacSun, Carhartt, Raia Drogasil, Brooks Brothers, Crocs, Floor & Decor, DHL, Bealls Inc. and Michaels, spanning retail, grocery, consumer goods and food & beverage.
Screenshots & demo
Demo video from the vendor's YouTube channel. Screenshots sourced from Manhattan Associates.
Features & capabilities
Inventory & Availability Management
Real-time visibility into sellable inventory across channels and locations.
- Global inventory visibility across channels
- Virtual inventory segmentation
- Dynamic, available-to-commerce inventory
- Real-time availability across all channels
Order Promising & Processing
Delivery-date and pickup-time promising at the point of order.
- Precise order promising with delivery dates and pickup times
- Product findability across the catalog
- High-demand capacity ordering
- Omnichannel promotions from a single source of logic
- Machine-learning-driven promising decisions
Fulfillment Orchestration
Sourcing and routing orders across the fulfillment network.
- Optimized fulfillment sourcing
- Global order orchestration across channels, methods and sources
- Ship-from-store and curbside pickup
- Cycle counts support
- Cross-border fulfillment management
- Business-user fulfillment configurability
Post-Purchase & Customer Service
Order servicing, self-service and returns after checkout.
- Order servicing and modification
- Customer-controlled digital self-service
- Returns orchestration from initiation through reverse logistics
- Payment recovery automation
- Integrated customer service tools
Analytics & Fulfillment Optimization
Performance measurement and benchmarking for fulfillment operations.
- Postgame Spotlight fulfillment performance analytics
- Fulfillment Insights dashboard
- Fulfillment Experience Insights industry peer benchmarking
- Advanced analytics for trend identification
Platform, Connectivity & AI
The cloud architecture and extensibility layer underneath the product.
- Cloud-native, microservices architecture on Manhattan ActivePlatform
- API-first architecture
- Continuous, versionless upgrades
- Pre-integrated partner ecosystem for inventory visibility, autonomous mobile robots, payments, fraud and search-engine shopping
- ActiveAgents and Agent Foundry AI-agent tooling (add-on)
Common use cases
- Unifying inventory visibility across stores, distribution centers and e-commerce to avoid overselling
- Running ship-from-store and curbside pickup programs during peak demand or store closures
- Giving shoppers precise delivery-date and pickup-time promises at checkout
- Centralizing returns initiation and reverse-logistics routing across channels
- Letting business users configure fulfillment sourcing logic without IT involvement
- Benchmarking fulfillment performance against industry peers
- Automating payment recovery on failed or disputed transactions
Strengths & considerations
Strengths
- Named a Leader in The Forrester Wave for Order Management Systems six times, most recently Q1 2025
- Sold in three tiered editions (Essentials, Enterprise, Enterprise Premier) so buyers can match capability depth to fulfillment complexity
- Cloud-native, versionless microservices architecture on Manhattan's ActivePlatform with continuous releases rather than disruptive upgrade projects
- Backed by Manhattan Associates' three-decade supply-chain track record and debt-free balance sheet
Considerations
- Manhattan does not publish list pricing or a named list of certified ERP connectors on its public site; integration scope and cost are determined per sales engagement
Pricing
Offered in three editions -- Essentials, Enterprise and Enterprise Premier -- with feature depth increasing per tier; ActiveAgents/Agent Foundry AI tooling is an add-on. Manhattan does not publish list pricing and quotes per engagement. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (cloud-native)
- Mobile app
- Yes
About the vendor
- Founded
- 1990
- Headquarters
- Atlanta, USA
- Employees
- ~4,500
- Ownership
- Public (NASDAQ: MANH)
- Notable customers
- PacSun, Carhartt, Raia Drogasil, Brooks Brothers, Crocs, Floor & Decor, DHL, Bealls Inc., Michaels
Alternatives to Manhattan Active Omni in Retail
Manhattan Active Omni — frequently asked questions
What is Manhattan Active Omni?
It is Manhattan Associates' cloud-native order management and omnichannel fulfillment platform, covering inventory availability, order promising, fulfillment orchestration and post-purchase customer service from one system.
What editions does Manhattan Active Omni come in?
Three: Essentials, Enterprise and Enterprise Premier. Each higher tier adds broader order orchestration, extended fulfillment options, deeper customer-service features and fulfillment analytics such as Postgame Spotlight.
Does it integrate with a company's existing ERP?
Manhattan positions Active Omni as complementary to a retailer's existing ERP via an API-first architecture, but it does not publish a list of certified ERP connectors on its public site, so integration scope should be confirmed during evaluation.
Who uses Manhattan Active Omni?
Retailers, grocers, consumer goods and food & beverage companies. Publicly referenced customers include PacSun, Carhartt, Brooks Brothers, Crocs, Floor & Decor and Michaels.
Has Manhattan Active Omni been recognized by industry analysts?
Yes. It has been named a Leader in The Forrester Wave for Order Management Systems six times, most recently in the Q1 2025 report.
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