Manhattan Active Omni vs NewStore
retail head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Quote-based | Quote-based |
| Deployment | Cloud | Cloud |
| Company size | Enterprise | — |
| Stated ERP integrations | None listed | SAP, NetSuite, Infor |
| Vendor | Manhattan Associates | NewStore, Inc. |
Our take
Where Manhattan Active Omni leads
- Stronger evidenced coverage on 9 of the 21 capabilities where they differ (led by available-to-promise (atp) calculation and delivery & pickup date promising).
Where NewStore leads
- Stronger evidenced coverage on 12 of the 21 capabilities where they differ (led by buy online, pickup in store (bopis) and mobile / tablet-based point of sale).
- Stated SAP, NetSuite, Infor integration the alternative doesn't list.
Where they differ
The 21 capabilities (of 56 in the retail taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Available-to-promise (ATP) calculationInventory & Allocation | Core strength Dynamic, available-to-commerce inventory | Not evidenced |
| Buy online, pickup in store (BOPIS)Order Management & Fulfillment | Not evidenced | Core strength BOPIS with threshold rules; buy online, return in-store |
| Delivery & pickup date promisingOrder Management & Fulfillment | Core strength Named flagship group: Order Promising & Processing | Not evidenced |
| Mobile / tablet-based point of saleStore Operations & POS | Not evidenced | Core strength Named flagship group: Mobile Point of Sale, iPhone-based checkout with no additional terminal hardware |
| Offline transaction capabilityStore Operations & POS | Not evidenced | Core strength Offline transaction capability with sync once connectivity resumes |
| Clienteling & customer profilesStore Operations & POS | Not evidenced | Core strength Named flagship group: Clienteling |
| Performance dashboardsReporting & Analytics | Core strength Named flagship group: Analytics & Fulfillment Optimization (Postgame Spotlight, Fulfillment Insights dashboard) | Not evidenced |
| Industry peer benchmarkingReporting & Analytics | Core strength Fulfillment Experience Insights industry peer benchmarking, named explicitly | Not evidenced |
| Rules-based allocation engineInventory & Allocation | Supported Virtual inventory segmentation | Not evidenced |
| Store-to-store & warehouse transfersInventory & Allocation | Not evidenced | Supported Store-to-store inventory transfers with pick-and-pack workflows |
| Split shipment handlingOrder Management & Fulfillment | Not evidenced | Supported Split and re-route orders for missing, damaged or inaccurate inventory |
| Curbside pickup & local deliveryOrder Management & Fulfillment | Supported Ship-from-store and curbside pickup | Not evidenced |
| Team messaging & communicationStore Operations & POS | Not evidenced | Supported Direct associate-to-customer messaging and a store inbox for team conversations |
| Call center / customer service consolePlatform, Integration & AI | Supported Integrated customer service tools | Not evidenced |
| Certified e-commerce platform integrationsPlatform, Integration & AI | Not evidenced | Supported E-commerce platform integrations: Shopify Plus, Magento, commercetools |
| Multi-node network visibilityInventory & Allocation | Supported Optimized fulfillment sourcing and global order orchestration across sources | Core strength Real-time visibility across stores, warehouses, 3PLs and pop-ups |
| Rules-based order routing & sourcingOrder Management & Fulfillment | Supported Optimized fulfillment sourcing | Core strength Rules-based, item-level order routing by location, inventory availability and fulfillment capacity |
| Returns & reverse logistics orchestrationOrder Management & Fulfillment | Core strength Returns orchestration from initiation through reverse logistics | Supported Omnichannel returns and exchanges processed in a single transaction |
| Public REST / GraphQL APIPlatform, Integration & AI | Supported API-first architecture | Core strength Named flagship group: Integrations & APIs, REST API architecture for integration with existing business systems |
| Agentic AI assistantsPlatform, Integration & AI | Partial ActiveAgents and Agent Foundry AI-agent tooling sold as an add-on | Not evidenced |
| Payment processor & tax engine integrationsPlatform, Integration & AI | Partial Pre-integrated partner ecosystem covers payments and fraud generically; no named processor | Supported Payment processor integrations (Adyen, Stripe); tax engine integrations (Avalara, Vertex) |
Both grade identically on the other 35 capabilities — see each product's full profile: Manhattan Active Omni, NewStore.
Manhattan Active Omni vs NewStore — FAQs
Is Manhattan Active Omni or NewStore better for ERP integration?
They state different ERP coverage: Manhattan Active Omni lists no ERP integrations publicly; NewStore lists SAP, NetSuite, Infor.
Which is cheaper, Manhattan Active Omni or NewStore?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what Manhattan Active Omni and NewStore should each cost you — and whether a third option belongs on your shortlist.