Functional depth in core modules
30%Capability strength across the modules that matter for the category. We score using a 4-tier scale (strong / moderate / basic / none) based on published capability matrices, vendor documentation, customer references, and hands-on demos. Scores are weighted toward modules critical to the category — manufacturing in the manufacturing ranking, project accounting in the services ranking, etc.
Total cost of ownership (TCO) vs value
20%Five-year TCO across licence, implementation, infrastructure, and in-house support, normalised against the size of company the ERP targets. We penalise vendors that look cheap on sticker price but require heavy third-party services to reach usable state; we reward vendors whose implementation cost ratio is credibly lower than the enterprise mean.
Implementation risk and time-to-value
15%Median implementation duration, failure-rate profile, and availability of pre-configured industry templates. We draw on the Panorama ERP Report, customer advisory councils, and implementation-partner interviews to gauge realistic timelines for mid-sized projects in the category.
Ecosystem and implementation partner depth
10%Number of certified partners in the geography and industry, health of the third-party app marketplace, and independence of the implementation market. Vendors with only 2-3 dominant partners price higher in real deals; vendors with competitive partner markets deliver lower blended day rates.
Roadmap credibility and vendor viability
10%R&D investment level, release cadence, platform modernisation path, ownership structure, and financial viability. We flag vendors mid-migration (SAP ECC→S/4HANA, Dynamics GP→BC, Infor on-prem→CloudSuite) because customers moving now inherit the migration liability.
Customer experience and references
10%Aggregated independent customer review data (Gartner Peer Insights, G2, TrustRadius), retention signals, and named reference conversations. We filter out verified-buyer-only bias where we can and flag vendors whose published case studies skew heavily to partner-written content.
Vertical fit
5%For category rankings, how well the vendor's pre-configured templates, partner specialisation, and reference base match the target vertical. A generic ERP with 10 construction customers does not outrank a focused ERP with 2,000 construction customers, regardless of module scores.