Praxedo
by Praxedo · Field Service
Cloud field service management software for scheduling, dispatch and mobile technicians.
- Works with
- SAP, Sage, Microsoft Dynamics, Oracle
- Deployment
- Cloud
- Company size
- SMB, Mid-market, Enterprise
- Pricing
- Per-user, per-month subscription
- Founded
- 2005
- Headquarters
- Paris, France
Overview
Praxedo is a cloud-based field service management (FSM) platform that coordinates work between office planners, field technicians and customers. It combines a web application for scheduling and dispatch, a mobile app for technicians, and a customer portal for appointment tracking and notifications.
The platform's SmartScheduler and Advanced Scheduling modules use AI-assisted, dynamic routing to assign jobs to the best-qualified technician based on skills, travel time and customer availability, and to re-optimize routes in real time as jobs change. Technicians use the mobile app offline in the field to view work orders, capture signatures, photos and digital forms, then sync data back to the office once connectivity resumes.
Praxedo reports roughly 20 years in the market, about 1,500 customers and 65,000 daily users managing around 150,000 jobs a day, with target industries including telecommunications, energy and utilities, HVAC and refrigeration, plumbing, and property/facility management. The company connects to back-office ERP, CRM and accounting systems through prebuilt connectors and open SOAP/REST APIs so that customer, site, inventory and service-order data can flow between Praxedo and systems such as SAP, Sage, Salesforce, Microsoft Dynamics 365 Business Central and Oracle NetSuite.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Scheduling & Dispatch
Planning tools for assigning and optimizing field technician schedules.
- Drag-and-drop scheduling board
- Map-based dispatch view
- AI-powered dynamic scheduling and routing (SmartScheduler)
- Skill- and availability-based job assignment (Advanced Scheduling)
- Recurring job automation
- Real-time schedule updates as jobs change
Mobile Workforce App
Technician-facing mobile app for use on and off site.
- Offline access with automatic sync when reconnected
- Work order viewing and status updates
- Electronic signature capture
- Photo attachments and digital forms
- Real-time location and job tracking
- AI-assisted data capture from photos
Customer Experience
Tools for keeping end customers informed during service delivery.
- Customer self-service portal
- Real-time job and technician tracking
- Automatic appointment and progress notifications
- Online appointment booking
Reporting & Forms
Data capture and reporting from completed field work.
- Configurable digital work order forms
- Instant field reporting
- Custom report templates
- Job/activity history and analytics dashboards
Connectivity & Integration
Prebuilt connectors and open APIs linking Praxedo to back-office systems.
- Prebuilt connectors (Sage X3, Sage 100, Salesforce, Microsoft Dynamics 365 Business Central, Oracle NetSuite, QuickBooks)
- SOAP and REST web services for custom integrations
- Bi-directional sync of customers, sites, equipment and inventory
- Service order-to-intervention automation
- Work order and invoicing data hand-off to ERP/accounting systems
Common use cases
- Scheduling and dispatching hundreds of daily field service jobs across multiple technicians
- Giving technicians offline mobile access to work orders, forms and signatures in areas with poor connectivity
- Automating recurring maintenance visits for telecom, HVAC or utility customers
- Keeping customers informed with real-time appointment tracking and notifications
- Syncing completed work orders and time/parts data back into an ERP or accounting system for invoicing
- Optimizing technician routes and travel time with AI-assisted scheduling
- Connecting field service operations to SAP, Sage or Salesforce without manual re-entry of customer or job data
Strengths & considerations
Strengths
- AI-assisted dynamic scheduling (SmartScheduler) that continuously re-optimizes routes as jobs and disruptions occur
- Broad set of off-the-shelf ERP/CRM/accounting connectors (Sage X3, Sage 100, Salesforce, Microsoft Dynamics 365 BC, NetSuite, QuickBooks) plus open SOAP/REST APIs for custom links
- Long track record in FSM (about 20 years) with recognition in Gartner's Magic Quadrant for Field Service Management (2016-2022)
ERP integrations
Connects via SAP's enterprise service consumer for ABAP, or existing SAP PI/PO middleware; syncs customer/site/equipment master data and CS service orders inbound, and spare-parts usage, technician time and completion status outbound. Praxedo notes each SAP integration is customized rather than a single certified connector.
Sage X3 connector syncs customers, sites, inventory and service requests inbound and validated work orders/invoice data outbound via simple setup with no custom development; Sage 100 connector replicates the Sage database in Praxedo and converts completed job reports into Sage sales/internal documents.
Pricing
Praxedo does not publish list pricing; cost depends on functionality selected, number of users and deployment preferences, with volume discounts for larger deployments and separate implementation/training fees. No free version is offered. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (multi-tenant)
- Mobile app
- Yes
- Languages
- English, French, German, Italian, Portuguese, Spanish
About the vendor
- Founded
- 2005
- Headquarters
- Paris, France
Alternatives to Praxedo in Field Service
Praxedo — frequently asked questions
Does Praxedo integrate with SAP?
Yes, though there is no single certified SAP connector. Praxedo integrates with SAP ECC or S/4HANA via SAP's enterprise service consumer for ABAP or through existing SAP PI/PO middleware, syncing customer, site and equipment data inbound and field-collected data such as parts usage and technician time outbound.
What ERP and accounting systems does Praxedo connect to?
Praxedo offers prebuilt connectors for Sage X3, Sage 100, Salesforce, Microsoft Dynamics 365 Business Central, Oracle NetSuite and QuickBooks, plus SOAP and REST APIs for building custom integrations with other systems.
How is Praxedo priced?
Praxedo uses a per-user, per-month subscription model, with cost depending on the functionality selected, number of users and deployment needs. Pricing isn't published publicly, but Praxedo offers a free trial (no free version) and volume discounts for larger teams.
Does Praxedo work offline?
Yes. The Praxedo mobile app stores data on the technician's device and continues to function without a network connection, automatically syncing work orders, forms, photos and signatures once connectivity is restored.
Evaluating Field Service?
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