Heartland Retail vs NCR Voyix Counterpoint
POS integration head-to-head for ERP teams: evidenced capabilities, published pricing, and which ERPs each actually integrates with.
| Starting price | Subscription (per POS station) plus separately priced payment processing | Quote-based |
| Deployment | Cloud | Cloud, On-premise |
| Company size | Small business, Mid-market, Enterprise | SMB, Mid-market |
| Stated ERP integrations | QuickBooks | QuickBooks |
| Vendor | Heartland (a Global Payments company) | NCR Voyix |
Our take
Where Heartland Retail leads
- Stronger evidenced coverage on 10 of the 18 capabilities where they differ (led by unified catalog & pricing and gl journal sync).
Where NCR Voyix Counterpoint leads
- Stronger evidenced coverage on 8 of the 18 capabilities where they differ (led by returns, exchanges & layaway and mobile pos).
Where they differ
The 18 capabilities (of 54 in the POS integration taxonomy) where the evidence separates them, biggest gaps first. “Not evidenced” means our research found no public documentation of this capability — the vendor may still offer it. Confirm on a demo.
| Capability | ||
|---|---|---|
| Returns, exchanges & layawayCheckout & Transactions | Not evidenced | Core strength Sales, returns, exchanges and layaway handled on a single ticket |
| Unified catalog & pricingOmnichannel & eCommerce Fulfillment | Core strength Published integrations with BigCommerce, Shopify, Magento and WooCommerce with real-time sync | Not evidenced |
| GL journal syncPlatform, Accounting & Integrations | Core strength Posts POS financial events as GL journal entries across eight categories | Not evidenced |
| Mobile POSCheckout & Transactions | Not evidenced | Supported Mobile POS for iPhone and iPad |
| Split & partial paymentsCheckout & Transactions | Supported Contactless and split-transaction payment options | Not evidenced |
| Customizable checkout UICheckout & Transactions | Not evidenced | Supported Configurable touchscreen POS interface |
| Digital wallet supportPayments & Payment Processing | Supported Apple Pay and Google Pay | Not evidenced |
| Integrated payment processingPayments & Payment Processing | Supported Published in-person processing rate of 2.6% + 10 cents per transaction | Not evidenced |
| Low-stock alertsInventory & Stock Management | Supported Stock alerts to reduce overselling and shrinkage | Not evidenced |
| Variant / matrix productsInventory & Stock Management | Not evidenced | Supported Configurable item matrix for size, color and style variants |
| BOPIS & curbside fulfillmentOmnichannel & eCommerce Fulfillment | Supported Order online, pick up / return / exchange in store | Not evidenced |
| ClientelingCustomer Engagement & Loyalty | Not evidenced | Supported Personalized, clienteling-style selling support |
| Custom report builder & exportReporting & Analytics | Supported Exportable reports for downstream analysis | Not evidenced |
| AI-assisted insightsReporting & Analytics | Not evidenced | Supported AI-assisted analytics dashboard (DataIQ) |
| Accounts receivablePlatform, Accounting & Integrations | Not evidenced | Supported Account/B2B customer and receivables management |
| Public APIPlatform, Accounting & Integrations | Supported Developer-friendly open API for custom integrations | Not evidenced |
| App marketplacePlatform, Accounting & Integrations | Supported Published marketplace of 75+ point-of-sale integrations | Not evidenced |
| Marketing campaignsCustomer Engagement & Loyalty | Partial Email marketing via Mailchimp and Klaviyo integrations, not native | Supported Integrated email marketing campaigns |
Both grade identically on the other 36 capabilities — see each product's full profile: Heartland Retail, NCR Voyix Counterpoint.
Heartland Retail vs NCR Voyix Counterpoint — FAQs
Is Heartland Retail or NCR Voyix Counterpoint better for ERP integration?
Both state integrations with QuickBooks. Always verify the connector against your ERP version with a reference customer.
Which is cheaper, Heartland Retail or NCR Voyix Counterpoint?
Neither publishes a list price — both quote. Ask each for the all-in first-year cost at your seat count, as one number, and compare those.
Get pricing for both
Tell us your ERP, seat count and must-haves and we'll come back with an independent view of what Heartland Retail and NCR Voyix Counterpoint should each cost you — and whether a third option belongs on your shortlist.