Adobe Acrobat Sign
by Adobe · eSignature
Cloud e-signature service for sending, signing, and tracking agreements.
- Works with
- SAP Ariba, SAP SuccessFactors, Workday, Microsoft Dynamics 365, Salesforce, ServiceNow, Microsoft 365 / SharePoint / Teams, Custom / other ERP
- Deployment
- Cloud
- Company size
- SMB, Mid-market, Enterprise
- Pricing
- Subscription (per user/month for individual and team plans; custom pricing for enterprise)
- Founded
- 2006
- Headquarters
- San Jose, California, USA
Overview
Adobe Acrobat Sign is a cloud-based electronic signature service that lets organizations prepare documents, collect legally binding e-signatures, and track agreement status through a single web and mobile workflow. It originated from EchoSign, an electronic-signature startup launched in 2006 that Adobe acquired in 2011; the product was rebranded Adobe Sign in 2016 and later folded into the Adobe Acrobat brand as Acrobat Sign. It is part of Adobe Document Cloud and shares document tooling with Adobe Acrobat.
The service covers the full send-and-sign cycle: senders drag and drop fields onto a document, route it to one or more recipients in a defined order, and monitor progress from a management dashboard that shows which agreements are out for signature, signed, or awaiting action. Recipients can sign from a browser or mobile device without an Adobe account. Adobe positions Acrobat Sign for both standalone use and embedding into existing business systems, offering prebuilt connectors for platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, Workday, SAP Ariba, and SAP SuccessFactors, plus a REST API and connectors for Microsoft Power Automate and Zapier.
Adobe markets the product to organizations of all sizes, from individual and small-team subscriptions sold through Acrobat plans to enterprise agreements with custom pricing. Because document execution often touches regulated processes, Adobe maintains a broad compliance posture for the enterprise edition, including SOC 2 Type 2, ISO 27001, PCI DSS, eIDAS, and readiness configurations for HIPAA, FERPA, GLBA, and FDA 21 CFR Part 11.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Sending and signing
Core workflow for collecting signatures on documents.
- Drag-and-drop placement of signature, initial, date, and form fields
- Sequential and parallel signer routing
- Recipient signing from browser or mobile without an Adobe account
- Bulk send (Mega Sign) to many recipients, each receiving a personalized copy
- Reusable templates and web forms for recurring documents
- Automated reminders and expiration settings
Tracking and management
Visibility into agreement status after sending.
- Management dashboard showing in-progress, completed, and waiting agreements
- Real-time status notifications when documents are viewed or signed
- Audit trail recording each action on an agreement
- Tamper-evident sealing of completed documents
- Verified signature and time stamps
Security and compliance
Controls supporting regulated and high-trust workflows.
- Identity authentication options including email, password, phone, and knowledge-based authentication
- Cloud-based digital signatures backed by certificate authorities
- Qualified electronic signatures and time stamps for eIDAS workflows
- Tamper-evident audit trails and validation templates
- Configurable retention and access controls
Integrations and developer tools
Connectors and APIs for embedding e-signature into other systems.
- Prebuilt connectors for Salesforce, Microsoft Dynamics 365, ServiceNow, Workday, SAP Ariba, and SAP SuccessFactors
- Microsoft 365, SharePoint, and Teams integration
- REST API for uploading documents, sending for signature, and retrieving signed copies
- Embedded signing UI for custom applications
- Microsoft Power Automate and Zapier connectors
- Webhooks for real-time agreement status updates
Document preparation
Tools shared with Adobe Acrobat for working with documents.
- PDF creation and editing via Adobe Acrobat
- Form field detection and authoring
- Document Builder for assembling agreements from text
- Attachment collection from signers, including photo capture on mobile
- Multi-language signing experiences
Common use cases
- Sending and collecting signatures on sales contracts and order forms
- HR onboarding documents such as offer letters and NDAs
- Procurement and supplier agreements within SAP Ariba
- Quote-to-cash agreement signing inside CRM records
- IT and service approval forms routed through ServiceNow
- Regulated approvals requiring audit trails and identity verification
- Self-service web forms for repeatable agreements
Strengths & considerations
Strengths
- Shares tooling and brand with Adobe Acrobat, a widely used PDF platform
- Broad set of prebuilt connectors for enterprise CRM, HCM, and procurement systems
- Enterprise edition carries an extensive compliance and certification portfolio
- Supports qualified electronic signatures and time stamps for eIDAS in the EU
- Available both as low-cost individual/team plans and custom enterprise agreements
Considerations
- Interface is often described as dense, with many tools that can make simple tasks harder to find
- Limited guided onboarding for new users compared with some competitors
- Mobile experience receives recurring criticism for speed and limited functionality
- Pricing tiers and which features fall under Acrobat versus Acrobat Sign can be confusing
- Some advanced compliance and enterprise features require the higher-tier enterprise edition
ERP integrations
Adds e-signature, tracking, and automated reporting to SAP Ariba procurement workflows.
Adds e-signatures to SAP SuccessFactors HCM workflows.
Sends HR documents such as offer letters and NDAs for signature from within Workday.
Embeds e-signature in Dynamics 365 records including quotes, orders, invoices, and contracts.
Create, send, sign, track, and file agreements inside Salesforce; available on AppExchange.
Send documents and approval forms for e-signature from any ServiceNow module.
Send and manage agreements from Microsoft 365, SharePoint, and Teams.
REST API and Power Automate/Zapier connectors automate document workflows and extract data into ERP systems.
Pricing
E-signature capabilities are bundled into Adobe Acrobat plans. Publicly listed Acrobat plans include Acrobat Standard and Acrobat Pro for individuals and teams; enterprise Acrobat Sign Solutions are sold at custom pricing. Pricing and feature inclusion vary by plan and region. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Hosted by Adobe on Amazon Web Services and Microsoft Azure data centers.
- Compliance
- SOC 2 Type 2, SOC 3, ISO 27001:2022, ISO 27017, ISO 27018, ISO 22301, PCI DSS, eIDAS (Qualified Trust Service Provider for time stamps), FedRAMP Tailored, C5 (Germany), IRAP (Australia), ISMAP (Japan), HIPAA-ready, FDA 21 CFR Part 11-ready, FERPA-ready, GLBA-ready, CSA STAR Level 2
- Mobile app
- Yes
- Languages
- English, French, German, Italian, Spanish, Dutch, Portuguese (Brazil), Japanese, Korean, Simplified Chinese, Traditional Chinese, Czech, Danish, Polish, Swedish, Finnish, Russian, Turkish
About the vendor
- Founded
- 2006
- Headquarters
- San Jose, California, USA
- Ownership
- Adobe Inc. (NASDAQ: ADBE); product originated as EchoSign, acquired by Adobe in 2011
Alternatives to Adobe Acrobat Sign in eSignature
Adobe Acrobat Sign — frequently asked questions
Does Adobe Acrobat Sign integrate with ERP and business systems?
Yes. Adobe provides prebuilt connectors for Salesforce, Microsoft Dynamics 365, ServiceNow, Workday, SAP Ariba, and SAP SuccessFactors, plus Microsoft 365, SharePoint, and Teams. For other systems it offers a REST API and connectors for Microsoft Power Automate and Zapier.
Are Adobe Acrobat Sign signatures legally binding?
Adobe Acrobat Sign produces e-signatures designed to be legally binding, with audit trails, tamper-evident sealing, and time stamps. The enterprise edition supports qualified electronic signatures and time stamps for eIDAS workflows in the EU.
How is Adobe Acrobat Sign priced?
E-signature is bundled into Adobe Acrobat subscription plans sold per user per month for individuals and teams, with enterprise Acrobat Sign Solutions available at custom pricing. A free trial is offered. Plan inclusion and pricing vary by region.
What compliance certifications does Adobe Acrobat Sign hold?
The enterprise edition holds certifications including SOC 2 Type 2, ISO 27001, PCI DSS, and eIDAS, and can be configured to meet HIPAA, FERPA, GLBA, and FDA 21 CFR Part 11 requirements, among others.
Do recipients need an Adobe account to sign?
No. Recipients can review and sign documents from a web browser or mobile device without creating an Adobe account.
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