DocuSign
by Docusign, Inc. · eSignature
Electronic signature and agreement management platform for sending, signing, and tracking documents.
- Works with
- Oracle NetSuite, SAP, Microsoft Dynamics 365, Salesforce, Workday, Custom / other systems
- Deployment
- Cloud
- Company size
- SMB, Mid-market, Enterprise
- Pricing
- Subscription (per user, tiered) with annual envelope allowances; custom enterprise pricing
- Founded
- 2003
- Headquarters
- San Francisco, California, USA
Overview
DocuSign eSignature lets organizations send, sign, and manage agreements electronically from any device. Senders prepare documents by adding fields and routing rules, and recipients sign through a responsive web or mobile experience without needing a DocuSign account. The platform supports a wide range of file types (PDF, Word, Excel, plain text and others), automatic field tagging, reusable templates, bulk send, and conditional and calculated fields.
Every completed agreement carries a tamper-evident PKI seal and a full audit trail, with a certificate of completion recording each recipient action. Administrators get real-time status tracking, configurable reports, user and access controls, single sign-on, and a range of signer authentication options including access codes, SMS one-time passcodes, phone authentication, knowledge-based authentication, and government-ID verification. Electronic signatures created with the service are designed to be legally valid under the U.S. ESIGN Act, the EU's eIDAS regulation, and comparable laws in many other jurisdictions.
DocuSign integrates with more than 1,000 business applications, including pre-built connectors and endorsed integrations for major ERP and business platforms such as SAP, Oracle NetSuite, Microsoft, Salesforce, and Workday. It is delivered as a cloud service with agreement data stored in one of five regional data centers (U.S., Canada, Europe, Australia, or Japan), and it maintains a broad set of security and compliance certifications.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Document preparation
Tools for turning files into signable agreements.
- Support for common file types including PDF, .doc/.docx, .xls/.xlsx, and .txt
- Automatic form-field recognition on uploaded PDFs
- 20+ standard and custom fields (signature, initials, text, checkbox, radio, dropdown)
- Reusable templates for standardized documents
- Conditional and calculated fields
- Field data validation (email, phone, date, ZIP, SSN, regex)
- AI-assisted agreement-type detection
- PowerForms and Web Forms for self-service document generation
Sending and routing
Controls for how agreements reach and move between recipients.
- Serial, parallel, and mixed recipient routing
- Conditional routing based on agreement data
- Bulk send to many recipients at once
- Automated reminders and deadline notifications
- Shared/delegated sending access
- Per-recipient document visibility controls
- In-flight document correction
- Payment collection during signing (via Stripe, Apple Pay, Google Pay)
Signing experience
How recipients review and sign.
- Remote or in-person signing on web and mobile
- Responsive design that adapts to device size and orientation
- Native iOS and Android apps
- SMS and WhatsApp delivery notifications
- AI-assisted document summary and Q&A for signers
- Custom branding on signing pages and emails
- ADA and Section 508 accessibility support
- Signing experience available in 44 languages
Identity and authentication
Options to verify who is signing.
- Email and access-code authentication
- SMS one-time passcode
- Phone authentication
- Knowledge-based authentication with OFAC checking
- Government-issued ID verification
- Federated identity / SSO authentication
Security, compliance, and audit
Trust and record-keeping controls.
- Tamper-evident PKI document sealing
- Complete audit trail of all recipient actions
- Certificate of completion for each envelope
- AES 256-bit encryption in transit and at rest
- Configurable document retention policies
- 21 CFR Part 11 module for FDA-regulated workflows
- Trusted timestamp synchronized to a NIST atomic clock
Administration and reporting
Account-level management and visibility.
- Real-time transaction status tracking
- Customizable document, recipient, and account reports with CSV export
- User and access-control management
- Delegated administration
- Password-policy enforcement and SSO management
- Organization management across multiple accounts and domains
Common use cases
- Sales teams closing contracts and order forms directly from a CRM or ERP
- Procurement teams executing purchase orders and vendor agreements
- HR teams handling offer letters and onboarding paperwork
- Finance and legal teams routing agreements for multi-party approval and signature
- Life-sciences organizations needing 21 CFR Part 11-compliant signatures
- Customer onboarding flows replacing paper or static PDF forms
- Real estate, financial services, and other document-heavy industries
Strengths & considerations
Strengths
- Large catalog of more than 1,000 pre-built integrations across CRM, ERP, HR, and productivity tools
- Broad, independently audited compliance coverage (ISO 27001, SOC 1/2, PCI DSS, FedRAMP, 21 CFR Part 11 module, eIDAS QSCDs)
- Regional data residency across five data-center regions (U.S., Canada, Europe, Australia, Japan)
- Signing experience localized in 44 languages with use across 180+ countries
- Wide range of signer-authentication methods up to government-ID verification
- Endorsed/validated integrations with SAP (SAP Endorsed App) and NetSuite (SuiteApp)
Considerations
- Pricing is a frequent point of criticism in reviews, particularly for small teams or low-volume users
- Standard plans meter usage by an annual envelope allowance (e.g., 100 envelopes per user per year), which can constrain high-volume use
- Some reviewers note limited in-app PDF editing and document-customization options
- Advanced capabilities can feel complex for users who only need basic signing
- Some authentication and delivery options (e.g., ID verification, SMS) carry per-use add-on costs
ERP integrations
Embeds eSignature into NetSuite workflows such as invoices, purchase orders, and contracts.
Pre-built integrations across SAP Ariba, SAP SuccessFactors, and SAP Customer Experience.
Part of DocuSign's Microsoft integration portfolio.
Long-standing AppExchange app for sending and tracking agreements from Salesforce records.
REST and SOAP APIs with OAuth2, embedded signing, and Connect webhooks for custom integrations.
Pricing
Publicly listed plans: Personal $10/mo (5 envelopes/month), Standard $25/user/mo, Business Pro $40/user/mo (all annual billing); higher tiers are custom. Annual plans carry a 30-day money-back guarantee. Some add-ons (ID verification, SMS delivery) are billed per use. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Vendor-hosted SaaS across five regional data centers (U.S., Canada, Europe, Australia, Japan).
- Data residency
- US, EU, UK, APAC
- Compliance
- SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS, FedRAMP, CSA STAR, 21 CFR Part 11, eIDAS, GDPR
- Mobile app
- Yes
- Languages
- 44 signing languages
About the vendor
- Founded
- 2003
- Headquarters
- San Francisco, California, USA
- Ownership
- Public (NASDAQ: DOCU)
- Notable customers
- Santander, Unilever
Alternatives to DocuSign in eSignature
DocuSign — frequently asked questions
Are DocuSign electronic signatures legally valid?
DocuSign electronic signatures are designed to be legally valid under the U.S. ESIGN Act and UETA, the EU's eIDAS regulation, and similar laws in many other countries. Each completed agreement includes a tamper-evident seal, an audit trail, and a certificate of completion.
Does DocuSign integrate with ERP and CRM systems?
Yes. DocuSign offers more than 1,000 pre-built integrations, including connectors for Oracle NetSuite (a Built-for-NetSuite SuiteApp), SAP (an SAP Endorsed App and Solution Extension), Microsoft Dynamics 365, Salesforce, and Workday, plus REST/SOAP APIs for custom integrations.
Where is my data stored?
Agreement data is stored in one of five regional data centers: the U.S., Canada, Europe, Australia, or Japan. The region is typically determined by your billing location, and enterprise customers can request a specific region when setting up an account.
What compliance certifications does DocuSign hold?
DocuSign maintains certifications and attestations including ISO 27001/27017/27018, SOC 1 Type II and SOC 2 Type II, PCI DSS, FedRAMP, CSA STAR, and a 21 CFR Part 11 module for FDA-regulated workflows, among others. Current reports are available through its Trust Center.
How much does DocuSign eSignature cost?
Publicly listed plans start at $10/month for Personal (5 envelopes/month), $25/user/month for Standard, and $40/user/month for Business Pro (all billed annually). Higher-volume and enterprise plans are custom-priced. Some features such as ID verification and SMS delivery are billed per use.
Evaluating eSignature?
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