Dropbox Sign
by Dropbox · eSignature
Legally binding eSignature platform with an API-first developer toolkit, formerly HelloSign.
- Works with
- Microsoft Dynamics 365, Salesforce, HubSpot, NetSuite, Other ERP / business systems
- Deployment
- Cloud
- Company size
- SMB, Mid-market
- Pricing
- Per-user subscription (seat-based) for business plans; separate volume-based pricing for the API
- Founded
- 2011
- Headquarters
- San Francisco, California, United States
Overview
Dropbox Sign is an electronic signature service that lets teams prepare, send, sign, and track legally binding agreements online. Originally launched as HelloSign in 2011, it was acquired by Dropbox in 2019 for $230 million and rebranded to Dropbox Sign in 2022. The product covers the full signing workflow: uploading or templating a document, placing fields with drag-and-drop, routing it to one or more signers in a defined order, sending automated reminders, and storing a tamper-evident copy with a complete audit trail. Signatures are backed by the U.S. ESIGN Act and eIDAS, and the platform supports identity verification through access codes and SMS-based authentication.
A defining characteristic of Dropbox Sign is its API-first heritage. Alongside the web application, it ships a REST API with official SDKs in six languages (Python, Ruby, PHP, Java, Node.js, and C#), embedded signing and embedded requesting via iFrame, and a free test mode for development. This makes it a common choice for companies that want to build signing directly into their own product, onboarding flow, or back-office system rather than only signing documents through a web dashboard. API plans are priced separately from the seat-based business plans and scale by monthly signature-request volume.
For ERP and CRM workflows, Dropbox Sign offers prebuilt connectors for Salesforce (on the AppExchange) and Microsoft Dynamics 365, plus HubSpot, Greenhouse, and other business tools. Where a native connector does not exist, the REST API and Zapier provide a path to wire signing into ERP processes such as order confirmations, vendor agreements, or HR onboarding. The product is positioned toward small businesses, mid-market teams, and developers who want straightforward eSignature rather than full contract lifecycle management (CLM); deeper redlining, clause libraries, and negotiation features are outside its scope.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Signing & preparation
Core workflow for getting documents signed.
- Drag-and-drop field placement on PDF and Word documents
- Signatures by typing, drawing, or uploading an image
- Reusable templates with a saved gallery
- Signer order and routing for multi-party documents
- Bulk send to many recipients at once
- In-person signing on mobile devices
- Decline-to-sign with reason capture and signer reassignment
Fields & automation
- Pre-populated and auto-filled fields from existing data
- Advanced signer fields (dropdowns, radio buttons, checkboxes, clickable links)
- Conditional logic that shows or hides fields based on signer input
- Data validation for real-time field verification
- Masked fields for sensitive information
- Automated follow-up reminders and notifications
Security, identity & compliance
- 256-bit AES encryption at rest and TLS in transit
- Tamper-evident documents with court-admissible audit trails
- Signer access codes and SMS-based authentication
- Single sign-on (SSO)
- SOC 2 Type II, ISO 27001, GDPR, and HIPAA support (BAA required)
- eIDAS compliance including Qualified Electronic Signatures (QES) and eID on higher tiers
- Data residency options
Developer & embedded
API-first tooling for building signing into your own product.
- REST API with official SDKs in Python, Ruby, PHP, Java, Node.js, and C#
- Embedded signing and embedded requesting via iFrame
- Embedded template management within custom apps
- OAuth 2.0 authentication
- Free test mode for development
- API dashboard for monitoring requests and inspecting callbacks
- White-label / premium branding and multiple sending domains
Team administration & reporting
- Admin console with admin and manager roles
- Multi-team support for organizational separation
- Company branding with logos and custom messaging
- Activity and compliance reporting
- Performance dashboards with near real-time metrics
- 22 supported signer/sender languages
Integrations & connectors
- Salesforce connector via AppExchange (auto-fill from records, send without leaving Salesforce)
- Microsoft Dynamics 365 connector (v9.2.2 and later)
- HubSpot, Greenhouse, and Slack integrations
- Google Workspace, Google Drive, and Microsoft OneDrive
- Native signing inside Dropbox
- Zapier for connecting to hundreds of additional apps
Common use cases
- Closing sales contracts and order forms directly from a CRM
- Employee onboarding and HR paperwork (offer letters, policies)
- NDAs and vendor/partner agreements
- Embedding signing into a SaaS product's user flow via the API
- Real estate and lease document signing
- Fintech and lending account opening with identity checks
- On-demand and gig-worker agreement collection
Strengths & considerations
Strengths
- API-first design with embedded signing and SDKs in six languages, making it well suited to building signing into your own product
- Native integration with Dropbox storage and the broader Dropbox ecosystem
- Prebuilt Salesforce (AppExchange) and Microsoft Dynamics 365 connectors for CRM/ERP-adjacent workflows
- Free test mode lets developers build against the full API before paying
- Simpler, faster setup than enterprise CLM suites, with transparent published seat pricing
Considerations
- Not a contract lifecycle management (CLM) tool; lacks redlining, clause libraries, and negotiation workflows
- No native prebuilt connectors for NetSuite, SAP, or Oracle ERP; those require the API or Zapier
- Standard plan requires a minimum of 2 users; Premium pricing is quote-only
- Signature-request limits on lower tiers (5 on Essentials, 15 on Standard) can constrain higher-volume teams
- Some advanced authentication (SMS) is metered and may incur additional cost
ERP integrations
Prepare, send, and sync eSignature documents inside Dynamics 365 (v9.2.2 and later).
AppExchange app; auto-fills contract data from Salesforce records and tracks status without leaving Salesforce.
Send and track signature requests from HubSpot deals.
REST API with SDKs in six languages, plus Zapier, for systems without a prebuilt connector.
Pricing
Essentials $15/user/mo (1 user, 5 signature requests). Standard $25/user/mo (min 2 users, 15 signature requests, branding, bulk send, integrations). Premium is custom-quoted (unlimited requests, SSO, SMS auth, data residency, advanced reporting). 30-day free trial. API plans priced separately starting at 50 requests/month with a free test mode. Dropbox accounts also include a small number of free signature requests per month. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- Vendor-hosted SaaS (Dropbox)
- Compliance
- SOC 2 Type II, ISO 27001, GDPR, eIDAS, HIPAA (BAA required), U.S. ESIGN Act
- Mobile app
- Yes
- Languages
- English, and 21 additional signer/sender languages (22 total)
About the vendor
- Founded
- 2011
- Headquarters
- San Francisco, California, United States
- Ownership
- Subsidiary of Dropbox, Inc. (acquired 2019 for $230M)
- Notable customers
- Intuit, Lyft, Samsung, Twitter
Alternatives to Dropbox Sign in eSignature
Dropbox Sign — frequently asked questions
Is Dropbox Sign the same as HelloSign?
Yes. HelloSign was acquired by Dropbox in 2019 and rebranded as Dropbox Sign in 2022. The product, API, and developer documentation (still hosted at hellosign.com) are continuations of HelloSign.
Does Dropbox Sign integrate with ERP systems?
It offers prebuilt connectors for Microsoft Dynamics 365 and Salesforce, plus HubSpot. For systems without a native connector, such as NetSuite, SAP, or Oracle, you integrate via the REST API or Zapier.
Are Dropbox Sign signatures legally binding?
Yes. Signatures comply with the U.S. ESIGN Act and eIDAS in the EU, and every document carries a tamper-evident audit trail. Higher tiers add Qualified Electronic Signatures (QES) and electronic ID (eID).
How much does Dropbox Sign cost?
Essentials starts at $15/user/month (about $10.05 billed annually) for one user. Standard is $25/user/month with a 2-user minimum. Premium is custom-quoted. The API is priced separately by monthly signature-request volume and includes a free test mode.
Can developers embed signing into their own application?
Yes. Dropbox Sign is API-first, offering embedded signing and embedded requesting via iFrame, OAuth 2.0, SDKs in six languages, and a free test mode for building before going live.
Evaluating eSignature?
Tell us your ERP and requirements and we'll send an independent shortlist — including Dropbox Sign and the best-fit alternatives — with honest pros and cons.