Skedulo
by Skedulo · Field Service
Deskless workforce scheduling and mobile field service platform integrating with Salesforce and back-office systems.
- Works with
- Salesforce, Microsoft Dynamics, Other ERP/HR/payroll/EHR systems
- Deployment
- Cloud
- Pricing
- Quote-based
- Founded
- 2013
- Headquarters
- San Francisco, United States
Overview
Skedulo is a workforce management platform, marketed as the Deskless Productivity Cloud, built to schedule, dispatch and track mobile and field-based ('deskless') workers. Founded in 2013 and headquartered in San Francisco, the company serves organisations that coordinate large distributed teams -- field technicians, home health and community nursing staff, energy and utilities crews, telecommunications installers, and residential contractors.
The platform's scheduling engine (Skedulo MasterMind) matches jobs to workers based on skills, certifications, availability, location and business rules, supporting shift-based, rostered, one-and-done and complex recurring work. A companion offline-capable mobile app gives frontline workers their schedule, job details, customer history, digital forms and navigation, and lets them capture photos, signatures and notes back to the office in real time.
Skedulo positions itself as a system of record for mobile work that sits alongside, rather than replaces, a company's core CRM or ERP. Its most established integration is a native connection into Salesforce, built on Salesforce's own data model since a partnership established in 2013, syncing customer records, appointment history and case data without middleware. Beyond Salesforce, Skedulo exposes the Lens API/SDK framework so scheduling and job data can flow into other systems of record such as payroll, HR and electronic health record platforms, and the vendor also lists a Microsoft Dynamics integration for field service and mobile workforce use cases.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Scheduling & Dispatch
Core engine for matching and assigning deskless workers to jobs.
- Skedulo MasterMind rules-based scheduling engine
- Scheduling by shift, roster, job, worker or team
- One-and-done, recurring and complex patterned work
- First-come-first-assigned job offers to multiple workers
- Bulk and priority job scheduling
- Real-time schedule changes with push/SMS alerts to workers
Route & Resource Optimization
Reducing travel time and improving job-to-worker matching.
- Smart scheduling recommendations to cut travel time
- Appointment clustering by proximity
- Skills- and certification-based job matching
- Integration with Apple Maps, Google Maps, Waze, Uber and Lyft for navigation
Mobile Workforce App
Offline-capable app for frontline and deskless workers.
- Offline-capable mobile app for field workers
- Job details, customer history and digital forms in one interface
- Photo, signature and note capture shared to the back office
- Real-time worker-to-office communication and dynamic messaging
Salesforce Integration
Native, bi-directional connection built on the Salesforce data model.
- Native read/write to Salesforce objects (no middleware)
- Sync of customer records, appointment history and case data
- Listed on the Salesforce AppExchange
- Long-standing native partnership dating to 2013
Systems Integration Framework
APIs and SDKs for connecting Skedulo to other systems of record.
- Lens API/SDK framework for custom integrations
- Integration with payroll, HR and electronic health record systems
- Microsoft Dynamics integration for field service workflows
Industry-Specific Workflows
Configurable scheduling logic for regulated and complex field sectors.
- Healthcare/home health scheduling with caregiver certification and compliance rules
- Energy and utilities crew scheduling across large territories
- Telecommunications installation and maintenance scheduling
- Residential contractor and home services scheduling
Common use cases
- Scheduling and dispatching field technicians for installation, maintenance and repair jobs
- Coordinating home health aides and community nursing visits against patient preferences and caregiver certifications
- Managing large energy and utilities crews across wide geographic territories
- Giving deskless workers an offline-capable mobile app with job details, forms and navigation
- Syncing field service activity natively into Salesforce without middleware
- Connecting mobile workforce scheduling data into payroll, HR or EHR systems via the Lens API
- Reducing travel time and increasing billable appointments through smart, proximity-based scheduling
Strengths & considerations
Strengths
- Native, non-bolted-on Salesforce integration built directly on Salesforce's data model since 2013
- Purpose-built for the full breadth of deskless work (healthcare, energy, telecom, residential services), not just traditional field technicians
- Lens API/SDK framework designed to connect scheduling data into whatever CRM, ERP, payroll or HR system a customer already runs
- Repeated G2 recognition as a Field Service Management category leader across multiple consecutive quarters
ERP integrations
Reads/writes Salesforce objects directly on Salesforce's data model; no middleware
Listed by Skedulo for field service and mobile workforce use cases
General-purpose API/SDK layer for connecting scheduling data to back-office systems of record
Pricing
Skedulo does not publish list pricing; third-party estimates describe a per-user, per-month subscription with cost varying by deployment size and implementation scope. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS
- Mobile app
- Yes
- Languages
- English
About the vendor
- Founded
- 2013
- Headquarters
- San Francisco, United States
Alternatives to Skedulo in Field Service
Skedulo — frequently asked questions
Does Skedulo integrate with Salesforce?
Yes. Skedulo offers a native Salesforce integration, listed on the Salesforce AppExchange, that reads from and writes to Salesforce objects directly on Salesforce's own data model, syncing customer records, appointment history and case data without middleware.
Does Skedulo connect to ERP or back-office systems?
Skedulo is designed to act as a system of record for mobile field work alongside a company's existing CRM or ERP. It offers a prebuilt Microsoft Dynamics integration and a Lens API/SDK framework for connecting scheduling data to payroll, HR and electronic health record systems.
How is Skedulo priced?
Skedulo does not publish list pricing on its website; pricing is quote-based. Third-party sources describe a per-user, per-month subscription model with cost varying by company size and implementation complexity.
What industries use Skedulo?
Skedulo is used across healthcare and home health, energy and utilities, telecommunications, residential contracting, nonprofit and public sector organisations that manage deskless, field-based workforces.
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