Esker
by Esker · AR & Collections
AI-driven Accounts Receivable and collections management suite for order-to-cash teams.
- Works with
- SAP, Oracle, NetSuite, Microsoft Dynamics
- Deployment
- Cloud
- Company size
- Mid-market, Enterprise
- Pricing
- Quote-based
- Founded
- 1985
- Headquarters
- Lyon, France
Overview
Esker is a global software company founded in Lyon, France, providing AI-driven automation for the Office of the CFO across source-to-pay and order-to-cash processes. Within its order-to-cash suite, Esker's Accounts Receivable solution set covers credit management, invoice delivery, collections management, cash application and deductions/dispute management, aimed at helping finance and credit teams reduce Days Sales Outstanding (DSO) and manual collections effort.
Esker's Collections Management module gives credit and collections teams a single view of receivables, with configurable collection strategies, automated reminder and statement delivery, and real-time dashboards tracking DSO, Collection Effectiveness Index (CEI) and reasons for late payment. Esker Synergy AI, the company's set of AI capabilities (machine learning, deep learning, NLP and generative AI), analyzes customer payment behavior to predict payment risk and dynamically reprioritize collector workload and outreach.
Collections Management is designed to work alongside Esker's Cash Application module, which uses AI-based data extraction and an auto-matching engine to reconcile incoming payments against open invoices and post the results back into the customer's ERP, and alongside Esker Credit Management, which feeds risk scoring into collection strategy. Esker reports over 100 ERP/back-end integrations built to date and connects into SAP, Oracle (E-Business Suite, JD Edwards EnterpriseOne, NetSuite) and Microsoft Dynamics through prebuilt, pre-built connectors as well as REST APIs and file-exchange for legacy systems.
Screenshots & demo
Demo video from the vendor's YouTube channel.
Features & capabilities
Collections Strategy & Prioritization
Configurable, risk-driven collection strategies across customer segments.
- Unlimited configurable collection groups and strategies
- Diversified collection methods with customizable action timing
- AI-driven risk-based prioritization of collector workload
- Collections forecast projecting expected payments over 30/60 days
- Prioritized collection call lists
Automated Communication
Automated, multi-channel outreach to customers on outstanding balances.
- Automated payment reminder delivery
- Automated account statement distribution
- Advanced customer messaging supported by natural language processing
- Customer self-service portal with document access and online payment
Visibility & Reporting
Real-time analytics into receivables health and collector performance.
- Real-time dashboard tracking DSO and Collection Effectiveness Index (CEI)
- Reporting on reasons for late payment and disputes
- Aging balance and risk-monitoring reports
- Customizable reporting by entity, collector and sales rep
AI (Esker Synergy AI)
Machine learning and generative AI applied across the AR/collections workflow.
- Customer payment-behavior risk scoring
- Payment prediction analysis at the invoice level
- Dynamic reprioritization of collections effort based on predicted risk
- NLP-powered customer messaging
Cash Application
AI-powered matching of incoming payments to open invoices, posted back to the ERP.
- AI-based remittance data extraction from emails, portals and bank files
- Auto-matching engine for incomplete or inconsistent remittance data
- Intelligent match suggestions when full auto-allocation isn't possible
- Automated reconciliation and posting of matched payments into the ERP
Dispute & Deduction Management
Structured workflow for resolving customer deductions and disputes.
- Deduction and dispute case creation and tracking
- Task and workflow management for cross-team resolution
- Root-cause reason tracking for disputes
Collaboration & CRM Integration
Shared visibility of receivables status across finance and sales.
- CRM-style centralization of post-sale customer information
- Salesforce API integration for real-time sales-team updates on account status
Common use cases
- Giving credit and collections teams a single, prioritized worklist driven by AI risk scoring instead of manual aging reports
- Automating delivery of payment reminders and account statements to reduce manual collector outreach
- Reducing DSO by reprioritizing collector effort toward accounts with the highest predicted payment risk
- Matching high volumes of incoming customer payments to open invoices automatically via AI-powered cash application
- Giving sales reps real-time visibility into a customer's AR status through Salesforce integration before renewal or upsell conversations
- Managing deduction and dispute resolution in a shared workflow between credit, sales and customer service
- Connecting SAP, Oracle or Dynamics ERP data to a single AR and collections layer for multi-entity organizations
Strengths & considerations
Strengths
- Part of a broader order-to-cash and source-to-pay suite, so collections, cash application, credit management and invoice delivery share one data layer
- Esker Synergy AI applies payment-behavior risk scoring to dynamically reprioritize collector workload rather than relying on static aging buckets
- Reports 100+ ERP/back-end integrations built to date, with prebuilt connectors for SAP (Clean Core-compliant, RISE/GROW with SAP support), Oracle and Microsoft Dynamics
- Named a Leader in the 2024 Gartner Magic Quadrant for Invoice-to-Cash Applications
ERP integrations
Automates payment allocation and reconciles cash-application results with invoices, GL and customer accounts in SAP ECC and S/4HANA
Covers Oracle E-Business Suite and Oracle JD Edwards EnterpriseOne, with master data sync and document posting back into Oracle
Delivered as part of Esker's Oracle integration family, covering Oracle NetSuite
Pricing
Esker uses a subscription-based 'On Demand' SaaS pricing model combining flat fees with per-document/transaction charges; no public starting price. Cost depends on modules selected, invoice/transaction volume and ERP complexity. Get an independent shortlist with pricing guidance below.
Technical & security
- Hosting
- SaaS (multi-tenant)
- Mobile app
- Yes
About the vendor
- Founded
- 1985
- Headquarters
- Lyon, France
- Employees
- ~1,200
- Ownership
- Private (Bridgepoint and General Atlantic; delisted from Euronext Paris in 2025 following a tender offer)
Alternatives to Esker in AR & Collections
Esker — frequently asked questions
Does Esker integrate with SAP?
Yes. Esker offers SAP-certified, prebuilt connectors for SAP ECC and S/4HANA, built as on-stack extensions compliant with SAP's Clean Core strategy, that reconcile cash-application results, invoices and customer accounts directly in SAP.
What ERPs does Esker's AR and collections suite connect to?
Esker provides prebuilt integrations for SAP, Oracle (E-Business Suite, JD Edwards EnterpriseOne, NetSuite) and Microsoft Dynamics, plus REST APIs and file-exchange options, and reports more than 100 ERP/back-end integrations built to date.
How does Esker's AI help with collections?
Esker Synergy AI analyzes each customer's historical payment behavior to score payment risk and dynamically reprioritize collector workload and outreach toward the accounts most likely to pay late or default.
How is Esker's Accounts Receivable / Collections Management priced?
Pricing is quote-based, using a subscription plus per-document/transaction model. Esker does not publish a starting price; cost depends on the modules selected, transaction volume and ERP complexity.
Evaluating AR & Collections?
Tell us your ERP and requirements and we'll send an independent shortlist — including Esker and the best-fit alternatives — with honest pros and cons.