Genius ERP Field Service

Automated work order generation from customer calls, IoT alerts, or preventive schedules with intelligent dispatch based on technician skills, location, and availability. Minimises response time and travel costs.

AI-driven schedule optimisation that sequences jobs to minimise drive time while respecting SLA windows, technician certifications, and parts availability. Maximises daily job completions per technician.

Native mobile app with offline capability for job details, customer history, parts lookup, time capture, photo/signature collection, and work order closure. Technicians work productively even without cellular signal.

Van stock management, trunk inventory tracking, parts reservation from central warehouse, and replenishment triggers. Ensures technicians have the right parts on-hand to achieve high first-time fix rates.

Tracks service agreements with entitlements, response/resolution SLA timers, coverage periods, and automatic renewal alerts. Ensures contractual commitments are met and billing is accurate.

Installed base registry tracking serial numbers, locations, warranty status, service history, and configuration details at customer sites. Gives technicians complete context before arriving on-site.

Mobile time entry with travel, labour, and expense logging per work order. Data flows to payroll and project accounting for accurate job costing and customer billing without back-office re-entry.

Connects to equipment sensors for remote condition monitoring, threshold-based alerts, and predictive failure models. Enables proactive service dispatching before equipment fails, reducing customer downtime.