Sage 200 Field Service
Field service management including work order dispatching, technician scheduling, mobile access, parts management, and service contract management.
Sage 200 offers foundational field service capabilities suitable for basic needs. Advanced requirements typically need add-ons or third-party integrations.
Key capabilities
Work order creation and dispatching
Automated work order generation from customer calls, IoT alerts, or preventive schedules with intelligent dispatch based on technician skills, location, and availability. Minimises response time and travel costs.
Technician scheduling and route optimisation
AI-driven schedule optimisation that sequences jobs to minimise drive time while respecting SLA windows, technician certifications, and parts availability. Maximises daily job completions per technician.
Mobile field service app
Native mobile app with offline capability for job details, customer history, parts lookup, time capture, photo/signature collection, and work order closure. Technicians work productively even without cellular signal.
Parts and inventory management for field
Van stock management, trunk inventory tracking, parts reservation from central warehouse, and replenishment triggers. Ensures technicians have the right parts on-hand to achieve high first-time fix rates.
Service contract and SLA management
Tracks service agreements with entitlements, response/resolution SLA timers, coverage periods, and automatic renewal alerts. Ensures contractual commitments are met and billing is accurate.
Customer equipment and asset tracking
Installed base registry tracking serial numbers, locations, warranty status, service history, and configuration details at customer sites. Gives technicians complete context before arriving on-site.
Time and expense capture in the field
Mobile time entry with travel, labour, and expense logging per work order. Data flows to payroll and project accounting for accurate job costing and customer billing without back-office re-entry.
IoT integration for predictive service
Connects to equipment sensors for remote condition monitoring, threshold-based alerts, and predictive failure models. Enables proactive service dispatching before equipment fails, reducing customer downtime.
The Sage 200 Evaluation Kit
An independent assessment of Sage 200 — strengths, gaps and real pricing — plus a requirements template you can score its field service against alongside every other system on your shortlist.
Sage 200 Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): Sage 200 independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Structured by module, so field service sits alongside the rest of your scope
- The questions to put to the vendor and to implementation partners
Sage 200 Evaluation Kit
Sage 200 add-ons & integrations
Extend Sage 200 with best-of-breed software that integrates with it:
Highlighted product links go straight to the vendor and are affiliate links — we may earn a commission if you sign up. This never affects which products we list or how we rank them.
Field Service — strength by vendor
| Vendor | Strength | Best for | Starting price | Implementation | Actions |
|---|---|---|---|---|---|
 | ★★★ strong | Mid-to-large companies in the Microsoft ecosystem | $50/user/mo | 6–14 months | |
 | ★★★ strong | Midsize companies wanting unlimited users and flexible cloud ERP | Custom | 4–8 months | |
 | ★★★ strong | Asset-intensive industries needing ERP, EAM, and field service in one platform | $100/user/mo | 6–14 months | |
 | ★★ moderate | Large, complex enterprises needing deep customisation and controlled upgrades | Custom | 6–18 months | |
 | ★★ moderate | Discrete and mixed-mode manufacturers | $100/user/mo | 5–10 months | |
 | ★★ moderate | Large enterprises wanting industry-specific cloud ERP | Custom | 9–18 months | |
 | ★★ moderate | Small businesses and startups wanting affordable, modular ERP | $24.90/user/mo | 1–4 months | |
 | ★★ moderate | Large manufacturers and distributors with complex operations | Custom | 9–18 months |
Evaluating field service on Sage 200
What to put in front of the vendor before you commit.
- 1Mobile app capabilities (offline, GPS, photo)
- 2Scheduling and dispatch optimisation
- 3Parts availability and van stock management
- 4Service contract and warranty tracking
- 5Integration with IoT for predictive maintenance
Sage 200 starts at £374/mo with a typical total cost of £15,000–£60,000/yr and a 3–6 months implementation.
Full Sage 200 pricing breakdown →Sage 200 implementation partners
Firms with proven Sage 200 delivery experience — start here rather than an open RFP.
Field Service FAQ
What is ERP field service management?
ERP field service management coordinates service activities performed at customer sites — scheduling technicians, dispatching work orders, managing parts, tracking SLAs, and capturing time and expenses in the field.
Which ERP has the best field service?
IFS Applications is widely regarded as the leader in field service management. Dynamics 365 Field Service, Oracle Field Service, and SAP Field Service Management also offer strong capabilities.
Do I need a separate FSM tool or is ERP enough?
For basic field service, ERP-embedded FSM works well. For complex service operations with 100+ technicians, dedicated FSM platforms like ServiceMax, IFS, or Salesforce Field Service offer deeper scheduling, IoT integration, and mobile capabilities.
How does mobile field service work in ERP?
Mobile FSM apps let technicians receive work orders, view customer history, check parts availability, capture time/expenses, collect signatures, and close jobs from their phone or tablet — even offline.
What is predictive field service?
Predictive field service uses IoT sensor data and AI to predict equipment failures before they happen, enabling proactive service dispatching that reduces downtime and improves customer satisfaction.
Other Sage 200 modules
Explore Sage 200 by industry & company size
More on Sage 200 Field Service
Sage 200 ERP — Modules & Review
Explore Sage 200 ERP modules, pricing, and capabilities.
PricingSage 200 Pricing & Costs
Compare Sage 200 pricing, licensing, and implementation costs.
ModulesSage 200 Finance & Accounting
Sage 200 Finance & Accounting capabilities and review.
ModulesSage 200 Manufacturing
Sage 200 Manufacturing capabilities and review.
ModulesSage 200 Supply Chain
Sage 200 Supply Chain capabilities and review.