Infor CloudSuite Quality Management (QMS) Module
Infor CloudSuite's quality management module covers quality control, audit management, non-conformance handling, document control, compliance management, supplier quality management, CAPA, risk management and change management. It uses statistical process control and defect tracking to catch production issues early, and provides audit trails, traceability and corrective-action workflows for regulated industries such as food and pharmaceuticals.
Quality Management is a core strength for Infor CloudSuite — a primary capability included in standard deployments. The product is best suited to large enterprises wanting industry-specific cloud erp.
- 9of 23
- Capabilities confirmed
- 27
- Documented features
- Quality Control & Inspection
- Strongest area
- Non-Conformance & CAPA
- Thinnest area
Infor CloudSuite quality management capability coverage
How Infor CloudSuite scores against the 23 quality management capabilities we track across every ERP in our catalogue.
- Quality Control & Inspection4 of 8
- Quality Planning3 of 7
- Non-Conformance & CAPA2 of 8
“Not documented” means our research has not confirmed the capability either way — it is not a finding that Infor CloudSuite lacks it. Coverage is scored against one shared capability list, so it is comparable between products.
What's in Infor CloudSuite quality management
The quality management scope Infor CloudSuite ships, grouped as the product itself organises it.
QCS Overview5
Covers core Quality Control Solution setup, including cost types, disposition codes, failure codes, and item regulations.
- About Cost TypesRecords the cost of quality for non-conformance on both MRRs and corrective action records using defined cost types.
- About Disposition CodesDefines codes used to record the disposition of non-conforming material.
- About Failure CodesDefines failure codes used within QC Test Results Entry, describing types of test failures.
- About RegulationsDefines regulations that may affect how an item is handled, which can then be assigned to an item's control plan.
Will Infor CloudSuite meet your qcs overview needs? Build your requirements and perform a full analysis.
Build my requirements →Using QCS7
Covers day-to-day QCS tasks, including quick QC receiver creation, gauge calibration, cause codes, change requests, cost activities, and family inspection plans.
- Allow Quick QCSEnables quick creation of QC inbound processing receivers and material review records from the IP Parameters form.
- Calibrating a Gauge and Recording the Inspection DataCaptures detailed inspection data while calibrating a gauge in-house, set up as an item in the system.
- Cause Code ExamplesShows example cause codes that could be configured on the Cause Codes screen.
- Closing a Change RequestCloses an open change request by marking it complete via Change Request Management.
- Cost Activity ExamplesShows example cost activities that could be added via the Cost Activities screen.
- Allow Quick QCSEnables quick creation of QC inbound processing receivers and material review records from the IP Parameters form.
- Calibrating a Gauge and Recording the Inspection DataCaptures detailed inspection data while calibrating a gauge in-house, set up as an item in the system.
- Cause Code ExamplesShows example cause codes that could be configured on the Cause Codes screen.
- Closing a Change RequestCloses an open change request by marking it complete via Change Request Management.
- Cost Activity ExamplesShows example cost activities that could be added via the Cost Activities screen.
- Maintaining Inspection Plans for Families of Related QCS ItemsMaintains a shared inspection plan across a family of related QCS items.
Will Infor CloudSuite meet your using qcs needs? Build your requirements and perform a full analysis.
Build my requirements →Quality Hub3
Consolidates an item's overview info, detailed control-plan data, and summary statistics into one central quality hub.
- DetailsDisplays control plan details and test results history for an item.
- SummaryDisplays clickable matrices, including a receivers matrix, summarizing quality data for an item.
Will Infor CloudSuite meet your quality hub needs? Build your requirements and perform a full analysis.
Build my requirements →Inspections7
Covers building, assigning, and completing reusable inspection step sets for equipment serviced on service orders or contracts.
- About InspectionsBuilds reusable sets of inspection steps to guide technicians through equipment inspections.
- Setting Up InspectionsDefines inspection types for the kinds of inspections a company performs.
- Completing Inspections on an SROCompletes an inspection linked to a service order line, launched from Service Order Line Inspections.
- Reviewing Inspections of a UnitAssociates inspections performed on a service order line with the specific unit being serviced.
- Adding an Inspection to a Service OrderAttaches an inspection to a service order line after inspections have been set up.
- About InspectionsBuilds reusable sets of inspection steps to guide technicians through equipment inspections.
- Setting Up InspectionsDefines inspection types for the kinds of inspections a company performs.
- Completing Inspections on an SROCompletes an inspection linked to a service order line, launched from Service Order Line Inspections.
- Reviewing Inspections of a UnitAssociates inspections performed on a service order line with the specific unit being serviced.
- Adding an Inspection to a Service OrderAttaches an inspection to a service order line after inspections have been set up.
- Copying InspectionsCopies inspection setup from one item over to another, using Inspections Setup Copy.
Will Infor CloudSuite meet your inspections needs? Build your requirements and perform a full analysis.
Build my requirements →Enterprise automations5
Bundles the Value+ enterprise automations, including AI-assisted quality trend analysis, make-vs-buy decisions, and RPA-driven document processing, that automate recurring SyteLine workflows.
- Statistical Process Trend AnalysisApplies Coleman AI to quality control test results, watching for trend patterns and flagging statistical process control issues automatically.
- Authorization and securityLists the setup prerequisites and security roles a user needs to run the statistical process trend analysis automation.
- PrerequisitesRequires enabling the relevant feature flag and having CSI and Infor ION Desk provisioned in the tenant before running the automation.
- Security rolesRequires access to the Test Results Entry, Control Plan Tests, and History Test Results forms plus the widget's context.
- Process flow for SPC Trend AnalysisWalks through flagging a test as SPC-required and specifying its test type so trend results feed the automation.
Will Infor CloudSuite meet your enterprise automations needs? Build your requirements and perform a full analysis.
Build my requirements →Infor CloudSuite quality control and audit capabilities
Infor CloudSuite's quality management module builds these capabilities into the same system that runs production and inventory, rather than as a bolt-on quality point solution.
Quality control
Statistical process control and defect tracking monitor production to catch subtle quality shifts before they produce defective output, helping eliminate inefficiencies and lower costs.
Audit management
Internal and external audits are scheduled and tracked end-to-end, with task completion, recommendation status and compliance against industry standards presented in a single accessible view.
Non-conformance management
Non-conformance reports capture a failure's severity, cause, corrective steps and prevention measures, giving a documented trail from defect to resolution.
Document control
Standard operating procedures, work instructions and manuals move through a formal review and approval process, with revision history providing an auditable record of who changed what, and when.
Infor CloudSuite compliance, supplier and continuous-improvement capabilities
Beyond day-to-day inspection and audit work, the module extends into the supplier network and into the corrective-action and risk processes that regulated manufacturers are assessed on.
Compliance management
Updates to regulatory requirements such as ISO and FDA standards are tracked, compliance activity is documented, and full product-lifecycle traceability makes audits easier to evidence.
Supplier quality management
Supplier performance is scored on delivery time, product quality and reliability, with non-conformities tracked back to a supplier and corrective actions triggered, informing contract decisions.
Corrective and preventive actions (CAPA)
Detected defects and non-conformances trigger a root-cause investigation, a corrective action plan and monitored implementation, alongside preventive actions aimed at removing causes before problems occur.
Risk management
A risk register tracks identified risks and their status, with mitigation plans reviewed periodically to confirm they remain effective.
Change management
Requests to change a process, whether triggered by corrective action, preventive action or business growth, are controlled through planning, implementation and review.
The Infor CloudSuite Evaluation Kit
An independent assessment of Infor CloudSuite — strengths, gaps and real pricing — plus a requirements template you can score its quality management against alongside every other system on your shortlist.
Infor CloudSuite Evaluation Kit
2026 Edition · PDF guide + XLSX template
ERP Research
- Buyer's guide (PDF): Infor CloudSuite independently assessed — where it is strong, where it is not, and what it actually costs
- Requirements template (XLSX): weight your requirements and score vendors side by side
- Built to work with the 23 quality management capabilities scored on this page
- The questions to put to the vendor and to implementation partners
Infor CloudSuite Evaluation Kit
Infor CloudSuite add-ons & integrations
Extend Infor CloudSuite with best-of-breed software that integrates with it:
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Infor CloudSuite quality management vs the alternatives
Quality Management coverage across the systems most often shortlisted alongside it, scored against the same capability list.
| Area |  |  |  |  |  | |
|---|---|---|---|---|---|---|
| Quality Control & Inspection | 4+2/8 | 0+4/8 | 4+1/8 | 4/8 | 3+2/8 | 5+1/8 |
| Quality Planning | 3+1/7 | — | 3+1/7 | — | 1+4/7 | 2+2/7 |
| Non-Conformance & CAPA | 2+2/8 | 1+2/8 | 4+2/8 | 4+3/8 | 3+3/8 | 0+2/8 |
Each cell reads confirmed+partial/scored. Grey reflects capabilities our research has not confirmed either way — it is not a finding that a product lacks them.
Quality Management — strength by vendor
| Vendor | Strength | Best for | Starting price | Implementation | Actions |
|---|---|---|---|---|---|
| ★★★ strong | Large, complex enterprises needing deep customisation and controlled upgrades | Custom | 6–18 months | |
| ★★★ strong | Discrete and mixed-mode manufacturers | $100/user/mo | 5–10 months | |
 | ★★★ strong | Midsize process manufacturers and distributors | $100/user/mo | 4–9 months | |
| ★★★ strong | Large enterprises wanting industry-specific cloud ERP | Custom | 9–18 months | |
| ★★★ strong | Process manufacturers (food, chemicals, pharma) needing batch/formula control | Custom | 8–15 months | |
| ★★★ strong | Asset-intensive industries needing ERP, EAM, and field service in one platform | $100/user/mo | 6–14 months | |
 | ★★★ strong | Automotive, life sciences, and CPG manufacturers | $90/user/mo | 5–10 months | |
 | ★★★ strong | Small to midsize job shops and discrete manufacturers | $65/user/mo | 2–5 months |
Evaluating quality management on Infor CloudSuite
What to put in front of the vendor before you commit.
- 1Quality standards compliance (ISO 9001, FDA, AS9100)
- 2Integration with production/shop floor
- 3CAPA workflow automation
- 4SPC and real-time quality monitoring
- 5Audit trail and documentation control
Infor CloudSuite starts at a custom quote with a typical total cost of $300K–$2M+ and a 9–18 months implementation.
Full Infor CloudSuite pricing breakdown →Need help evaluating Infor CloudSuite quality management?
Tell us what you need it to do and we'll help you work out whether Infor CloudSuite is the right fit — and which partners have done it before.
Infor CloudSuite Quality Management FAQ
Is quality management a strength across all CloudSuite editions?
Quality is rated strong overall, with quality control & inspection as the largest sub-area — including a dedicated Quality Hub and statistical process trend analysis, which matters for CloudSuite's manufacturing-heavy customer base tracking process capability over time.
Does CloudSuite support formal non-conformance and corrective action tracking?
Yes, though it's a smaller capability area than inspection — non-conformance handling exists via QCS (Quality Control System) tools, giving a documented trail from failed inspection to resolution.
Can inspections be planned in advance, or only reactive after a defect?
Quality planning capabilities (Quality Hub-based) exist for proactive inspection setup, in addition to reactive inspection recording — though inspection and control is where most of CloudSuite's quality depth sits.
Does Infor CloudSuite quality management include audit management tools?
Yes — audit management tracks internal and external audits end-to-end, letting teams schedule audits, monitor task completion and recommendation status, and measure compliance against relevant standards, with drill-down into specific areas of the operation.
Does Infor CloudSuite quality management include document control?
Yes — document control manages the lifecycle of standard operating procedures, work instructions and manuals, routing changes through review and approval and keeping a revision history so the latest approved version is always what staff see.
How does Infor CloudSuite quality management support regulatory compliance?
A compliance management capability tracks updates to requirements under standards such as ISO and FDA, documents compliance activity, and supports reporting, with traceability across the product lifecycle to make audits easier to evidence.
Can Infor CloudSuite quality management evaluate supplier quality?
Yes — supplier quality management scores suppliers on delivery time, product quality and reliability, tracks non-conformities linked to a given supplier, and initiates corrective actions, feeding decisions on whether to continue or end a supplier contract.
Does Infor CloudSuite quality management cover training records?
Yes — a training management capability builds training plans, delivers training, evaluates its effectiveness and keeps training records, supporting evidence that staff are qualified on the procedures they are expected to follow.
What does CAPA (Corrective and Preventive Actions) do in Infor CloudSuite?
CAPA guides teams from a detected defect or non-conformance through root-cause analysis to a corrective action plan and its implementation, and separately covers preventive actions aimed at removing the causes of issues before they occur.
Does Infor CloudSuite quality management integrate with its other modules?
Yes — it is built to share data natively with manufacturing, supply chain, human resources and financial management within the same CloudSuite instance, rather than as a bolt-on requiring separate integration work.
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