Best AR & Collections Automation for Dynamics 365
Updated July 2026 · By the ERP Research Editorial Team · Independent and vendor-neutral — no vendor pays for placement or ranking.
AR and collections automation for Dynamics 365 chases overdue invoices, applies incoming cash, manages disputes and gives customers a self-service payment portal, working from the receivables ledger in Finance & Operations or Business Central. Dynamics includes collections management and basic settlement; specialists add machine-learning cash application, dispute workflow and branded customer portals.
Compare Dynamics 365 accounts receivable automation: 13 options
| Product | Best for | Pricing | Deployment |
|---|---|---|---|
| BilltrustAI-powered order-to-cash platform for invoicing, payments, cash application and collections. | AI-powered order-to-cash platform for invoicing, payments… | Quote-based | Cloud |
| ChaserAutomated accounts receivable and credit control software that gets invoices paid faster. | Small business / Mid-market | From £199/month (Compact plan) | Cloud |
| EmagiaAI-powered autonomous finance platform automating order-to-cash, AR and collections. | Mid-market / Enterprise | Quote-based | Cloud |
| EskerAI-driven Accounts Receivable and collections management suite for order-to-cash teams. | Mid-market / Enterprise | Quote-based | Cloud |
| GavitiAI-powered accounts receivable automation for collections, cash application and credit. | AI-powered accounts receivable automation for collections… | Tiered subscription (Standard, Pro, Expert), billed annually | Cloud |
| GrowfinAI-powered accounts receivable platform for collections and cash application. | Mid-market / Enterprise | Quote-based | Cloud |
| HighRadiusAI-powered autonomous receivables platform for cash application, collections and deductions. | Mid-market / Enterprise | Quote-based | Cloud |
| InvoicedAccounts receivable automation platform for invoicing, collections and cash application. | Accounts receivable automation platform for invoicing, co… | Quote-based | Cloud |
| KollenoAI-powered accounts receivable and collections automation platform for finance teams. | AI-powered accounts receivable and collections automation… | £650 per user/month (BusinessPay tier, billed monthly; £545/month billed annually) | Cloud |
| Quadient AR (by YayPay)Cloud accounts receivable automation platform for collections, credit and cash application. | Cloud accounts receivable automation platform for collect… | Subscription, feature-based | Cloud |
| SidetradeAI-native order-to-cash platform automating collections, cash application and credit risk. | Mid-market / Enterprise | Quote-based | Cloud |
| VersapayCollaborative accounts receivable automation and B2B payments for finance teams. | Mid-market / Enterprise | Quote-based | Cloud |
Dynamics 365 Finance has a genuine collections management area — customer pools, ageing, collection agents and activity tracking — which is more than many ERPs ship and worth evaluating before you shop. Business Central is thinner, offering reminders and finance charges rather than a structured collections process.
Where both fall short is cash application at volume and dispute handling. If your customers pay one invoice per payment with clean references, Dynamics settles most of it automatically and a specialist adds little. If payments arrive as consolidated transfers against dozens of invoices, with short-payments and remittance detail buried in emails, machine-learning matching is where the return sits — and the vendors below differ enormously in how well they do it.
What do Finance & Operations and Business Central cover?
Dynamics 365 Finance includes credit and collections management — customer pools, collection agent worklists, ageing snapshots, activity logging and write-off workflow — plus settlement with configurable matching rules. Business Central offers reminders, finance charges and manual application, a noticeably lighter footprint. Neither ecosystem provides intelligent cash application that learns from your remittance patterns, structured dispute and deduction workflow with root-cause analysis, or a customer-facing portal for viewing and paying invoices. Those three gaps are what the specialists sell against, and they matter in proportion to your remittance complexity rather than your revenue.
All Dynamics 365 accounts receivable automation options
How to choose Dynamics 365 accounts receivable automation
- 1
Write down your requirements before any demo
List the specific ar & collections outcomes you need — volumes, workflows, countries, systems in the loop — and rank them. Vendor demos are optimised to reframe your requirements around their strengths; a written list keeps the evaluation yours.
- 2
Verify Dynamics 365 integration depth, not existence
Every vendor here “integrates with Dynamics 365” — the differences are in depth. Ask each to demo the integration against a realistic Dynamics 365 configuration: your entity structure, your fields, your transaction volumes, and what happens when a sync fails.
- 3
Check certification and marketplace status
Look for Microsoft AppSource listing / ISV certification and a current listing on Microsoft AppSource. Certification doesn't guarantee fit, but it confirms the vendor keeps pace with Dynamics 365 releases — uncertified integrations are where upgrade breakage concentrates.
- 4
Reference-check companies that look like yours
Ask for two reference customers on Dynamics 365 at your size and in your industry, and ask them what broke in the first year. Implementation quality varies more than product quality in the ar & collections category.
- 5
Model total cost over three years
Compare subscription plus implementation plus internal effort — not headline price. Dynamics 365 accounts receivable automation pricing models differ (per user, per volume, per entity), so normalise every quote to your actual usage before comparing.
Frequently asked questions
Is Dynamics 365 Finance's collections management enough?
For a small team chasing a manageable ledger, often yes — pools, worklists and activity tracking cover the process, and it is included. The threshold is usually cash application rather than chasing: once unapplied cash is a recurring month-end problem, or disputes and deductions need structured workflow, native runs out. Business Central users hit that ceiling considerably sooner because its collections tooling is basic by comparison.
How is cash application accuracy measured?
Straight-through match rate — the share of receipts applied with no human touch. Insist on a proof of concept using your own remittance data including the awkward cases: consolidated payments, short payments, missing references and emailed remittance advice. Headline rates in vendor decks come from clean portfolios and tell you nothing useful about yours.
How do these platforms integrate with Dynamics 365?
Open invoices and customer master data flow out; applied receipts, adjustments and dispute records flow back. F&O integrations use Dataverse and OData APIs, Business Central uses its own API and AL extensions — genuinely different builds, so confirm which your vendor supports. Check write-back granularity: applications posting at invoice level with proper adjustment reasons, rather than summarised receipts that leave your team reconciling two ledgers.
Which Dynamics 365 accounts receivable automation options does this directory compare?
This comparison currently covers 13 options that work with Dynamics 365, including Billtrust, Chaser, Emagia. Each links to a detailed profile with features, integrations, pricing and alternatives, and the directory is updated as the market changes.
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